I’ve been adding my horror movie collection now that it’s Halloween season, but I’m having a nightmare of a time trying to get A Nightmare on Elm Street (1984) to show up in my library. I’ve tried doing plex dance:
moved the movie folder out of the library
scan the library
empty the library trash
clean bundles from troubleshooting
move movie folder back into library
scan library files
I renamed the folder and file to remove the ‘A’, removed and re-added more times than I can count, but still it doesn’t show. I played it in VLC straight from the file, and it appears to be otherwise fine.
I did search my library, as well as looking under both “A” and “N”, but didn’t find it in either place.
I am seeing plex scan that directory, if you go to your movie library and filter on duplicates, then use the hamburger icon in the bottom right of the poster and then use get info, do any of the dupes also include this movie?
I would then do a custom export using Releases · WebTools-NG/WebTools-NG · GitHub and make sure you include the file path, that should tell you if the movie is in your library.
Maybe force it by adding a matching tag. I have the top level folder named like this A Nightmare on Elm Street (1984) {tmdb-377} and its detected fine. Maybe the (1984) hint is not working or enough for some reason.
Anyhow, placing the tag will force a match and it should sort it out. Plex dance might also be needed …
edit: I also checked the permissions on the folder / file in Synology file station, the movie folder has full read/write permission for the PlexMediaServer user, as well as the movie file inside.
Certainly smells like a permission problem. I can see these in your log…
Sep 29, 2022 07:33:22.892 [0x7f2184ba2b00] DEBUG - Updating directory 'A Nightmare on Elm Street (1984) {tmdb-377}' (ID 2168) to time 2022-09-28 19:48:17.
...
Sep 29, 2022 07:33:22.940 [0x7f2184ba2b00] DEBUG - Activity: updated activity 2fc2a358-0db5-4c7a-bfb5-d2ba0a5071b4 - completed 100.0% - Scanning Movies
so you can see it finds the folder and the scanning completed but I cannot see any mention of the file itself.
I can also see from your logs that Star Trek - Lower Decks - s03e06 - Hear All, Trust Nothing.mkv was successfully found and added.
Sep 29, 2022 02:21:34.447 [0x7f2183642b00] DEBUG - [MetadataAgent/tv.plex.agents.series] Found 1 provider matches for 'Star Trek Lower Decks'.
Sep 29, 2022 02:21:34.447 [0x7f2183642b00] DEBUG - Scanner [Plex TV Series]: found cloud match for file '/volume1/video/tv/Star Trek - Lower Decks/Season 3/Star Trek - Lower Decks - s03e06 - Hear All, Trust Nothing.mkv': 'Star Trek: Lower Decks'
Sep 29, 2022 02:21:34.447 [0x7f2183642b00] DEBUG - Native Scanner: Executed Cloud Match stage in 0.51 sec.
Sep 29, 2022 02:21:34.447 [0x7f2183642b00] DEBUG - Looking for path match for [/volume1/video/tv/Star Trek - Lower Decks/Season 3/Star Trek - Lower Decks - s03e06 - Hear All, Trust Nothing.mkv]
Could you compare the file permissions on that file with the one from the movie and see if there is something different. I don’t use synology myself but it certainly could be some permission related problem. I assume you have done everything called out here → Synology FAQ - Questions, Answers, and a few How-To's - #25 by ChuckPa. There is a final note in that section which might be what you are seeing, so maybe Apply to this folder, sub-folders, and files needs to be done again ?
Outside of all that I suggest when @ChuckPa comes online if he could take a peek
That seems to have done it! I went to the top level ‘videos’ folder, made no changes as the PlexMediaServer user was already there with proper perms, and just checked apply to all sub-folders and files… I scanned the library again afterward and it saw it right away!
