Version (Client): Android 7.30.0.16248-beta
PMS: 1.18.7.2457
Device: Nvidia Shield TV Pro 2019
Bug report:
Just noticed that when play a Dolby TrueHD/Atmos movie and press play after I hit pause, the movie resumes without audio.
This only happens with Dolby TrueHD/Atmos… DTS-HD-MA works.
Can someone else (maybe someone of the developers e.g. @romancamelia or my friend @KCX ) try to replicate this issue? Any samples needed?
Thank you! I appreciate your efforts 
I also have the same issue on my Nvidia Shield TV (2019 Tube).
If you pause, fast forward, or rewind on a TrueHD/Atmos track, the audio will either drop out completely or become out of sync. This is only with the Dolby track, it does not happen with DTS:X or HD-MA tracks.
I usually stop the video, then restart and resume where it left off which seems to solve the problem.
Can you provide the codec info for one of your files so I can try to find a similar one to test with? i cannot reproduce with the trueHD files that I have.
Thank you for paying attention to this issue.
Here is an example:
Video ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L5.1@High
HDR format : SMPTE ST 2094 App 4, Version 1, HDR10+ Profile B compatible
Codec ID : V_MPEGH/ISO/HEVC
Duration : 2 h 49 min
Bit rate : 53.6 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001)
FPS Color space : YUV
Chroma subsampling : 4:2:0 (Type 2)
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.270
Stream size : 63.4 GiB (87%)
Default : Yes
Forced : No
Color range : Limited
Color primaries : BT.2020
Transfer characteristics : PQ
Matrix coefficients : BT.2020 non-constant
Mastering display color primaries : Display P3 Mastering display luminance : min: 0.0050 cd/m2, max: 4000 cd/m2
Audio #1
ID : 2
Format : MLP FBA 16-ch
Format/Info : Meridian Lossless Packing FBA with 16-channel presentation
Commercial name : Dolby TrueHD with Dolby Atmos Codec ID : A_TRUEHD
Duration : 2 h 49 min
Bit rate mode : Variable
Bit rate : 3 344 kb/s
Maximum bit rate : 5 550 kb/s
Channel(s) : 8 channels
Channel layout : L R C LFE Ls Rs Lb Rb
Sampling rate : 48.0 kHz
Frame rate : 1 200.000 FPS (40 SPF)
Compression mode : Lossless
Stream size : 3.96 GiB (5%)
Title : Deutsch TrueHD Atmos 7.1 (UHD Blu-ray) Language : German
Default : Yes
Forced : No
Number of dynamic objects : 15
Bed channel count : 1 channel
Bed channel configuration : LFE
Example 2:
Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L5.1@High
HDR format : SMPTE ST 2086, HDR10 compatible Codec ID : V_MPEGH/ISO/HEVC
Duration : 2 h 1 min
Bit rate : 50.2 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0 (Type 2)
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.252
Stream size : 42.7 GiB (85%)
Default : Yes
Forced : No
Color range : Limited
Color primaries : BT.2020
Transfer characteristics : PQ
Matrix coefficients : BT.2020 non-constant
Mastering display color primaries : Display P3 Mastering display luminance : min: 0.0050 cd/m2, max: 4000 cd/m2
Maximum Content Light Level : 992 cd/m2 Maximum Frame-Average Light Level : 120 cd/m2
Audio #1
ID : 2
Format : MLP FBA 16-ch
Format/Info : Meridian Lossless Packing FBA with 16-channel presentation
Commercial name : Dolby TrueHD with Dolby Atmos Codec ID : A_TRUEHD
Duration : 2 h 1 min
Bit rate mode : Variable
Bit rate : 3 854 kb/s
Maximum bit rate : 7 587 kb/s
Channel(s) : 8 channels
Channel layout : L R C LFE Ls Rs Lb Rb
Sampling rate : 48.0 kHz
Frame rate : 1 200.000 FPS (40 SPF) Compression mode : Lossless
Stream size : 3.28 GiB (6%)
Title : Deutsch TrueHD Atmos 7.1 (UHD Blu-ray) Language : German
Default : Yes
Forced : No
Number of dynamic objects : 15
Bed channel count : 1 channel
Bed channel configuration : LFE
If you need something else, please let me know!!
Can you try both the old and new player in Android, and tell me if it happens on both. Also curious if the sound never comes back, or if it comes back after a few seconds. I see an audio dropout with passthrough enabled, but it comes back after a few seconds.
Edit: Some client and server logs would also be super useful if you reproduce this. 
Dear @DaveBinM and @BigWheel
thank you very much for paying attention and beeing responsive.
As requested, here is the log from a Dolby TrueHD/Atmos movie:
logfile_toby_new.txt (1.1 MB)
More Details:
For the present logfile, I first used the new Exoplayer and than the old player. Same behaviour for both players.
Please tell me if you need anything else to solve this issue.
Many Thanks
any news from the devs?
Working on it along with some other bugs. unfortunately do not have an ETA for a fix
Thank you. Its good to know that’s on your list
Did you already had some time to look into it?
Plex Android TV is currently unusable for me. I am also affected by this.
I currently only use Kodi. Everything works perfectly (except Dolby Vision)
Any Eta on this ?
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