Cant connect to Plex outside local network

Since each region is a little different,

  1. On any command line, lookup the IP addresses..

  2. You’ll get the IP addresses in the response.
    ( Don’t confuse www.plex.tv or forums.plex.tv with ‘plex.tv’. They are all distinct services. (main web page, our forum server, and ‘plex.tv’)

[chuck@lizum ds.2028]$ nslookup plex.tv
Server:		127.0.0.53
Address:	127.0.0.53#53

Non-authoritative answer:
Name:	plex.tv
Address: 54.216.77.33
Name:	plex.tv
Address: 34.251.159.167
Name:	plex.tv
Address: 18.202.201.67

[chuck@lizum ds.2029]$ 
  1. You’ll also need to read through your Plex Media Server.log (right after startup) to get the IP addresses used for Remote Access. This log file entry shows me I need to go back and add this IP address to my PlexRemoteAccess alias list.
    You will probably iterate on this a few times until you get it but that’s what it takes for keeping the firewall tight.
Apr 19, 2023 19:02:46.757 [0x7f98d210e0] WARN - [EventSourceClient/pubsub/172.104.213.234:443] MyPlex: attempted a reachability check but we're not yet mapped.
Apr 19, 2023 19:02:46.757 [0x7f98d210e0] DEBUG - [EventSourceClient/pubsub/172.104.213.234:443] Successfully connected to 172.104.213.234.

Everyone’s firewall is different and we all use them differently.

I use PfSense and I control access to my server.

Here’s my process. Your process should be kinda similar in that you specify
– Source addresses (plex.tv)
– You’re port forwarding (NAT)
– The redirected (target) IP address and port are that of your Plex server

  1. I create an Alias (Name) for all Plex.tv

  2. I create the NAT (port forwarding) rule to forward
    – traffic coming in on the WAN adapter
    – coming from any hosts in the “PlexRemoteAccess” alias list
    – forward it to my server at 192.168.0.20:32400

That’s it. Now I’ll test.
I’ll flip remote access on and off a few times then pull the logs.
If I’ve missed any IP addresses, I’ll go back, add them to the Alias, and retest until I have sustained success.

When all done,

I have the same problem. Outside my house, I can’t have access to my Plex. Restarted the server and Plex nothing happened. I am paying a yearly subscription for this service but no service!

Did you already have a look at the related troubleshooting support article?

https://support.plex.tv/articles/200931138-troubleshooting-remote-access/

There’s also a guide with some more details