DS918+ can't find plex server issue

[snow_zhangy_hotmail.com]

Server Version#: v1.13.4.5271
Player Version#: chrome web

Plex Media Server.zip (30.8 KB)

I have my latest DS918+ installed and everything works fine. Today I install/uninstall the plex server from the package center / download from plex the latest and the old 1.13.4 they all can’t find server.
i’m using a local Lan.
Please help.

[ChuckPa]

Soft Reset PMS (Synology)

Perform a Soft Reset of PMS

1. Stop PMS
2. In FileStation, Navigate Plex / Library / Application Support / Plex Media Server
3. Rename Preferences.xml to Preferences.xml.old
4. Start PMS
5. Open In-Cognito browser window
6. Open http://ip.addr.of.syno:32400/web in that window
7. Be greeted by Sign-in, Welcome, and ‘Got It’ screens
8. The Wizard will start setting up a new PMS. This is normal & expected
9. Do Not create new library sections. Skip this part
10. Continue through the setup normally
11. Finish to arrive at the dashboard
12. Your library sections will be there waiting for you.

Recheck your Settings as some will have changed.

[snow_zhangy_hotmail.com]

hi Chuck:
I have tried reset PMS several times. Still when I login the website i see “looking for servers” and never find any server.

I have the same issue as https://forums.plex.tv/t/ds918-help/292317
but my nas only have one static ip in LAN and I am access it from a internal ip computer. they have same subnet 255.255.128.0
nas mask :192.118.5.2
computer ip:192.118.5.3
router ip:192.118.5.1
thanks
Yang

[ChuckPa]

Thank you for sharing your LAN and Computer IP addresses.

That is the problem.

192.118.x.x is not an RFC-1918 compliant “Private Network”

you need 192.168.x.x to be compliant.

This will be a bit of a pain but better in the long run for you because your networking for other things will work better too.

Your choices are defined here. https://en.wikipedia.org/wiki/Private_network

[snow_zhangy_hotmail.com]

thanks ChuckPA! it works now.

Yang