DVR Setup Stuck

@ [DaveBinM]
Can we get an update on whats going on? its been 2 weeks since the forced update … and still no live TV, which is the only reason I (and I’m sure others) have plex pass!

Will we be getting refunds since your not providing us what we are paying for?

Its becoming a bit of a joke really …

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I agree No Plex Support Feedback that there is a issue with Live TV with the latest Plex release and are they are working on a solution. Some people have reverted to an earlier version with success. We should not have to resort to uninstalling and reinstalling versions for PAID content.

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Me too and I’m in the UK!

Plex please give us an update on the status of Live/DVR setup and play. I can no longer watch either. All started after your latest upgrade.

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And me Synology NAS in the UK

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Our engineering team are aware of the issue and are investigating.

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And 1.16.3.1402 has done nothing to fix it on Synology

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Same problem here since being forced to change working DVR on 1st July… :frowning:
I’m running it on a HP Gen8 Microserver
OS: Windows Server 2012 R2
Tuner: HDHomerun Quattro Tuner (Model: HDHR5-4DT, Firmware: 20190621)
Plex: Version 1.16.1.1291 and then 1.16.2.1297

I thought this issue was being caused by unraid for ages. Nope just a bad plex update…

Have their investigations turned up anything?

I just upgraded to Version 1.16.2.1321 (07/18/2019) and the DVR channel setup keeps spinning like it has before. What I find different from earlier versions is that I have to type in the IP address for my HDHomerun Prime device. Earlier Plex versions found the device without requiring me to point to the device. After I enter the address I am able to continue and select my cable provider. Searching for channels worked but then when setup tries to load the channels and finalize setup the wheel keeps spinning.

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It’s still ongoing at this time.

I had this problem and tried a fix i found on another forum and it worked for me. The fix I am linking talks about version 1.16.0.1226 to version 1.16.1.1291, but mine was version 1.16.1.1291 to version 1.16.2.1321 and it worked great.

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Same here … based upon the warnings, I was careful to delete the DVR before upgrading. Upgrade went w/out a hitch. Most of my scheduled recordings survived. A handful of my scheduled recordings needed to be recreated and I did come across a recurring new show that disappeared from my schedule until I changed it to include Repeats … sigh.

So its now 3 weeks since the update, which us Australians have been forced to move to XML guides, which is cutting into my trial …

The only reason I have plex pass is for the DVR, will we be getting a refund for this month?

This should be on top of the list for the dev’s, the lack of communication is pretty bad

A big thanks to chasfain and howardgilbert!

I was just looking back through this thread and had a little time this morning, so went through the thread chasfain linked and was able to get the DVR setup and working in sub 10 minutes.

Simply have the Plex Web Page/Client up and logged in, reboot the Plex Service (Or in my case the Docker), and as soon as it comes back up go to Settings > DVR and click Delete DVR (I rebooted the docker once more afterwards just to be sure, although it probably didn’t need to be done). Then re-setup and good to go :+1:

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Thank you Iconiic941 that worked for me!

Yup, solution (delete dvr on startup) works! Thanks!!!

The same problem on version PMS 1.16.3.1402 with the DVBLogic tuner
TV Butler. I can’t add a DVR. I can’t go back to version 1.15.1 either. On Synology DS 918+, you cannot install an application earlier than the installed version. The Council Iconiic941 didn’t work either - no DVR after a reboot and delete nothing :frowning: Dear developers please help, really looking forward to the fixes in the new release of PMS. :slight_smile:

Hi - I am trying to setup DVR/Live TV for the first time and getting stuck on the location search for EPG as shown below.

I am using nVidia Shield as the server and configuring from Windows PC using Chrome. I am in zipcode 34219 in USA ,Florida.

Screenshot here: https://imgur.com/RqBatWu![](upload://xmlgpiAHgUlGNgp81srb3sKzB17.png)