Every Android app update on Pixel 4 XL renames device to "Intel Apollo Lake Chromebook"

Happened again on update to 8.1.0.17797 (97258331).

Happened again on update to 8.1.0.17893 (559d3f4d).

Happened again on update to 8.1.0.17967 (3dbad729).

Happened again on update to 8.1.1.10852 (bfeb41d4).

Happened again on update to 8.1.2.18120 (443b1c50).

Happened again on update to 8.1.2.18135 (cd28855c).

Happened again on update to 8.2.0.18187 (82fb7232).

Happened again on update to 8.2.0.18280 (9bcaf5ef).

It gets worse… not only did it happen again on 8.2.0.18361 (which I could only verify by looking at the version in the Play Store and also in the Plex web app settings under ā€œAuthorized Devicesā€), but this version and the previous one crash almost immediately on startup. No amount of force stopping, clearing cache, or restarting the device make any difference. With the previous version at least, I noticed that how long before it crashed was variable, so it seems that some process/method that’s invoked shortly after others have completed seems to be the culprit. (With that previous version, 8.2.0.18280, I think that when I first updated to it, I was at least able to use the app enough to get to the device name settings before it crashed.)

For reference, 8.1.2.18135 needed to have its app cache data cleared to work correctly on the Pixel 4 XL.

The latest version, 8.2.0.18361, works just fine on both Pixel XL and Pixel Slate (and never required any cache clearing etc).

CC @jesusmc

Same problem with 8.2.0.18431 (with PMS 1.19.4.2902): device renaming and crashing. Luckily, I was able to rename back to ā€œPixel 4 XLā€ on one of the first runs of 8.2.0.18431 before it crashed, but subsequent runs crash almost immediately (with the same variability I mentioned in a previous comment).

About to update PMS to 1.19.4.2935…I wonder whether that will make a difference (though it seems doubtful to me).

No help on update of PMS (no surprise), and Android app 8.2.0.18481 also crashes on launch (even faster than previous versions). Plex Web confirms that the Pixel 4 XL was renamed to ā€œIntel Apollo Lake Chromebookā€ again.

Sigh.

And again on update to 8.2.0.18495, both the crashing and renaming. Miraculously, I managed to rename it back to ā€œPixel 4 XLā€ by being speedy before one of the crashes.

Same crashing and renaming on 8.2.0.18507 and 8.2.0.18572.

Perhaps relevant is that the background sync process seems to run just fine (no random crashes), and Plex Web reports that content syncs successfully to the device.

So I’m guessing that there’s something with the launching of the UI that triggers some fault.

And on 8.2.0.18603.

Okay, looks like 8.2.0.18617 (37ffc22e) doesn’t crash on startup anymore! Huzzah!

The device was already named ā€œIntel Apollo Lake Chromebookā€ from a previous app update (that I couldn’t update before it would crash), so I’ll report whether my changing it back to ā€œPixel 4 XLā€ this time sticks…

8.2.1.18636 (1cc6ce64) reset the name to ā€œIntel Apollo Lake Chromebookā€.

Props for sticking with this after MONTHS of no responses from Plex. Kinda wish I had a Pixel 4XL so I could add an ā€œI’m seeing this tooā€ comment, but alas, I’m not seeing this issue on my Pixel 2XL.

To be fair, @jesusmc did comment on March 18:

The team has identified the issue (a tricky one) and will work on it soon!

At this point, I think my continuing to post with every app version update is just gratuitous, but I don’t want the thread to automatically close, and I want to be able to mark a particular version as a solution, when the problem is fixed.

As a product manager myself, I’m imagining that it’s not a very high priority, given how few people it’s affecting. But I’m keen on sticking with it.

(It doesn’t happen on my Pixel Slate, Pixel XL, Pixel 2 XL, or Pixel 3 XL, either…and yes, I’m one of those enthusiasts who collects the highest-end Pixel devices every year and then doesn’t get rid of them!)

It is still impacting me, too. So, keep it up! :slight_smile:

My problem is that response was back in March. We’re now nearing the end of June. Now I’m not a product manager, but I work in customer-facing IT for a large corporation and if I went three months without updating my users/customers, I’d be out of the job, no matter where that particular issue is in the priority stack. I dunno, I just keep noticing these issues/suggestions that apparently fall into this ā€œsuch a low priority they don’t need a responseā€ category and it’s frustrating to see.