Folders not visible to import music. First setup. Need help!

[Papa_Schlitz]

I’m at my wits end. I just purchased lifetime Plex pass, purchased a Synology DS224+ and I have my NAS running fine and downloaded Plex. I have no media downloaded except for a a test song. When I go to add library, the drop down shows volume 1 and a few other folders and the drop-down on the right shows a bunch of weird folders but also “music” I think there’s the one I want but when I go to add it nothing happens scanning does nothing I don’t think my Plex is reading the right files or folders off my Nas what did I do wrong? I did go in and I do have read write permission so that was all done correctly I assume. Everybody said this would be so easy I’m so frustrated. I would appreciate anybody’s help or advice on this before I give up.

[PunkleJones]

This is a good guide for paths etc. Home - TRaSH Guides
Not directly for Plex but helps if you want to some more “automation” for adding more media in the future.
You also need to think about ‘proper’ file-naming.
Plex got guides for that right here https://support.plex.tv/articles/200265296-adding-music-media-from-folders/
and also Recommended naming scheme - TRaSH Guides

I would also recommend using something like Mp3Tag to edit / Add the correct meta data to your music files.

[tom80H]

The Plex Media Server instance on your Syno is running as a dedicated system user of the NAS.
For Plex to be able to access your media, that user must have permission to see the media.

The user is different on DSM 5/6 and 7.
There’s a guide on how to set permissions on DSM for each version.

Synology FAQ - Questions, Answers, and How-To's

FAQ 19: Setting permissions to allow Plex access to media files Before beginning, it’s important to remember one key point; Plex doesn’t have any special privileges on Synology except for being able to access the Video Transcoding acceleration hardware. It cannot read any of your files unless you expressly grant permission. This is a fundamental principle of Linux (which Synology uses for DSM) Because of how Synology grants permission, access to files is broken into two different …

[Papa_Schlitz]

I will give this a try when I get back to my computer. Thank you so much!!

[Papa_Schlitz]

This what my menu looks like. Where do I add “Plex”?

[ChuckPa]

Here is how to give PlexMediaServer access to the shared folder.

Synology FAQ - Questions, Answers, and How-To's

FAQ 29 - DSM 7 - Give PlexMediaServer access to your media When you migrate to DSM 7, are installing a server for the first time, or just adding a new shared folder / sub-folder for media , folks forget to read the popup at the end of every installation which tells them about how to set permissions. This FAQ shows in detail how to do what those instructions state. When might you need to perform these steps? When upgrading, changing permissions from Plex to PlexMediaServer is overlook…

[Papa_Schlitz]

You guys are awesome!!! That did it. I went in and found PlexMediaServer in a different group pulldown and gave it permission and boom, the files showed up. I really appreciate you help!