Getting No Soup For you Error, followed guide to Edit Preferences.xml. none of that info is in my Perferences.xml

Plex Media Server NAS & Devices
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Server Version#: 1.18.9.2571
Player Version#:

I’m running a Synology NAS I just reset to factory, this is the first thing I installed. Logging into my account I get the no soup for you error. I’ve removed all authorized devices, and am trying to set up a new server.

I’ve tried deleting the Preference.xml did nothing. My Preferences.xml has stuff like MachineIdentifier and anonymousMachineIdentifier, nothing like

  • PlexOnlineHome="1"
  • PlexOnlineMail="jane@example.com"
  • PlexOnlineToken="**REDACTED-BY-MODERATOR**"
  • PlexOnlineUsername="ExampleUser"

To edit. Am I missing something here?

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Which guide did you use?

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Why am I locked out of my server

I followed the linux section as it was the closest to Synology

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May I suggest you read through the Syno FAQ.

I have two procedures there; one ‘stronger’ than the other. Both tailored exactly to Synology.

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Sorry I may be dense. I’ve tried the changes passwords, open incognito and sign back in, that did not fix it. However, I do not see the second option.

Edit I found it. Had to run the Linux shell for it to work. Thanks!

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Kyle,
There are two forms, one being more brutal than the other.

This one has shown to be more successful given most of the issues are caused by networking glitches.

Reclaiming a Lost Server
Synology FAQ - Questions, Answers, and a few How-To's

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