Hauppauge wintv-dualhd not being detected after 7.2 shield update

Plex Media Server NAS & Devices
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45

Same issue here :weary:

1 Like
46

Also unsubscribed as the issue remains & Plex have not commented.

47

I will merge this thread with the existing one here Hauppauge wintv-dualhd not being detected after 7.2 shield update

48

Was it after nVidia Experience update to 7.2 or 7.2.1 ?
What is the make and model of the DVR - Everyone else (except for one other) are Europe based and would be using a DVB-T European Model

Could you tell me exactly what make and model ? and perhaps share server logs?

See
https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
https://support.plex.tv/articles/200250417-plex-media-server-log-files/

49

Would like to see server logs please for users of the dualHD model 1590

See
https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server
https://support.plex.tv/articles/200250417-plex-media-server-log-files

50

Iā€™m getting a very similar issue. I had a USB tuner running fine earlier this year but stopped using plex for a while. I have just started using plex again. I have updated the server to the latest version and it wonā€™t find my USB tuner.

This is on a 2017 16GB shield with all the latest updates that have just been released and the latest version of the PMS(Version 1.14.1.5488). Must be a software issue if the older version of PMS picked up the USB tuner OK.

Logs

Dec 21, 2018 21:23:20.770 [7881] INFO - [I] dvb_device_factory_t::get_device_list ()
Dec 21, 2018 21:23:22.781 [7881] INFO - [I] SAT2IP - discover_satip_servers(): no servers found
Dec 21, 2018 21:23:23.186 [7881] INFO - [I] v4l::DeviceGetList_impl. getting v4l device list
Dec 21, 2018 21:23:23.195 [7881] INFO - [I] onetv_factory::DeviceGetListEx >>
Dec 21, 2018 21:23:23.195 [7881] WARN - [W] onetv_factory::DeviceGetListEx. libusb_init returned an error -99

EDIT: my tuner is a Hauppauge WinTV-dualHD which is listed as supported

DVR tuner not found on Shield PMS
51

will move your post to the consolidated thread of all the reports of the issue after nVidia update to 7.2

Please update after i move it there with exact model number adn also attach full logs zip (with debug logging enabled)

52

Is it the DVB-T 1590 model?
and which territory / country?

And please ensure debug logging enabled, restart the server and download logs zip and attach here

https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
https://support.plex.tv/articles/200250417-plex-media-server-log-files/

53

Iā€™m based in the United States (Texas) with a dualHD 1595. (Youā€™re lucky I kept the box for some reason.)

54

@sa2000

Shield 7.2.1
Just got my tuner / plugged into USB, does not work
Country: Sweden
Model: WinTV-dualHD 1590 SL-1590-V1.7-2LANG

Logs attached will send password by PMPlex Media Server Logs_2018-12-21_20-49-35.7z (1.7 MB)

55

OK thanks - our tests show that the 1595 gets detected - but may be failing later when scanning channels

The nVidia Team are looking into the problem

56

Shield 7.2.1
Country: UK
Model: WinTV-dualHD 1590 SL-1590-V1.5-2LANG

Still not detecting usb tuner asks specifically for HDHomerun device.

57

Weirdā€¦ The server shows the tuner as not connected, but when I add a tuner there it is. It even scans for channels. In fact, re-scanning for channels fixed the tuner entirely. It works just fine now. Basically what happened was I had to set the tuner up again. Wish I tried that yesterday.

Good luck guys! Iā€™ll come back if it stops working.

59

Some status updates:

  • Nvidia is acquiring one of the 1590 devices and is looking into why the device might not work from their side.
  • Iā€™m digging into the dvblogic code when I have a minute (as I went on holiday yesterday through Christmas/New Years, but I have a bit of spare time here and there) to determine why the error message about compound devices is printed.
  • My 1595 ATSC device works perfectly here with my SHIELD running 7.2, so it looks like itā€™s just the 1590 DVB-T devices having issues.
  • There is a second ATSC device, the 955Q, with known issues on the SHIELD but itā€™s not listed in the supported tuner list because of those issues. Weā€™re not concerned with it in this thread.
60

@sa2000

My gear is:
Nvidia Shield 2017 with 7.2.1
Just bought my tuner and plugged into USB, does not work!
Country: Greece
Model: Hauppauge WinTV-dualHD 1590 SL-1590-V1.5-2LANG
Plex app (ver. 7.9.0.8439)
Plex Server (ver. 1.14.1.5488 (smb)
Attached Logs attached, password will be send by PM
Plex Media Server Logs_2018-12-21_22-26-42-.7z (255.5 KB)

61

Yeah, the 1595 works again, at least for me. I had to reconfigure it in order to fix the issue. Iā€™d suggest everyone here try that, actually. Wouldnā€™t hurt.

62

Hi,
Unfortunately reconfiguration does not work for the 1590 model.
Done that. Itā€™s not visible in any way by the Shield and PMS. :frowning:

63

Sorry to hear that. Good luck!

64

Thanks for the logs @Alexis_Sk @aaafsfsdafdsaf

The nVidia team looking into the problem

All cases are probably the 1590 DualHD model

@oudge your tuner is not a supported tuner but is community supported - the PCTV tripleStick 292e . The effort is going into fixing the problem for the Hauppauge WinTV DualHD 1590 model - Your logs do look different and there is no way of knowing if any fix would help in your case. Wait and see.

@KoasKenji - you are in the USA so I presume it would be the US 1595 model ? Please see posts above by @Ericbazinga

@jontyblack - I believe you are in New Zealand - could you tell me exactly which model of tuner. Is it as in Europe DVB-T 1590 model ?

66

sorry - i made a mistake. It is the same discovery error as the WinTV dualHD ones
.