Live TV EPG - The update you’ve been waiting for

Ah - Cheers for the extra info.

I’ve performed another rescan today but it is still showing up - presumably Freeview will remove it over the coming days/weeks.

I also see that Legend is now showing up in the guide data as well - it’s good to have the horror channel (sorry - “the premier UK channel dedicated to science fiction, fantasy and intense movies”) back :wink:

ever since I started using Plex DVR last year, Formula 1 season/episode data has been totally wrong.
(Austria, dvb-s2, ORF1 HD & ServusTV HD Oesterreich)

Lets take last weekends F1 race as example:
– all recordings are stored in a top folder named “Formel 1 (2012)” - that is the wrong year obviously why even include a year, its simply “Formel 1” or “Formula 1”…
— then comes a sub-folder named “Season 2022” - at least the year is correct now I guess
---- all files inside this folder are named Formel 1 (2012) - … again, why 2012?
------ worst offender are the Episode numbers, which are a mess as the order is completely wrong.:
--------- Race Highlights E225
--------- qualifying Analysis E267
--------- pre qualifying coverage E268
--------- pre race countdown E279

Any feedback on my issue? Another upcoming example:

PBS’s “American Experience”, 10PM on 65.1 WEDYDT. Guide data shows “S28E5 - Space Men” However the TVDB indicates “Space Men” is S28E09.

I have been manually fixing these to match TVDB (so I can get the info within Plex) however it’s causing failure to record episodes with the same yet incorrect SXXEXX.

Is anyone else experiencing this problem?

  • Your country - United States
  • Postal code - 06457
  • Region/market - Hartford, Southern New England USA
  • Version of Plex Media Server in use - 4.76.1

Hello!
The EPG Lineup of German Cable-TV “NetCologne” needs an update:
PMS: v1.27.2.5929

Example ZIPs: 50667-51467 (Cologne), 52062-52080 (Aachen) google for more information…

Latest Changes: “NetCologne” and “NetAachen” is basically the same lineup.
https://www.netcologne.de/privatkunden/hilfe/programmbelegung-senderlisten/aktuelle-programmhinweise/?contactTrack=clicktracking-Zu_den_Programmhinweisen

https://www.netaachen.de/privatkunden/hilfe/programmbelegung-senderlisten/aktuelle-programmhinweise/

Complete Lineup:

There are still missing multiple Regional-Radio Stations. (but not important for me)
Radio 6,8,26,27,28,30,40,49
TV 27,28,44,62,114,551,552

Further there is still a bug with 1 Channels, where the DVR prefers the SD channel more than the HD.
033 (SD) / 133 (HD)

For the UK Freeview changes for June 2022 - some of the missing channels are now there

What remains wrong:
Logos for

31	E4 Extra
41 	Legend
68 	RealityXtra 

And these channels missing
65 That’s TV (UK)
moving from 91

91 Classic Hits
Rebranding of That’s Music and moving from 92

I have made Gracenote aware - they have not closed the open issue anyway

I have mentioned before that there is acknowledged disparity between metadata within the EPG data and what is on thetvdb and other sources.

The problem was much more widespread when we were using TiVo data. With Gracenote it is a lot better but there are still cases of the EPG is different from other sources

It is for these reasons and to avoid having repeated recordings or loss of recordings, we stopped auto matching of recordings a long time ago and preserved the EPG data. At the same time, I made a recommendation that separate libraries are used for recordings to ensure this data is preserved and not does not get changed by scanning and auto matching. See Feb 2020 post EPG metadata is now retained for DVR recordings

There are also a bunch of other logo issues that I posted about a couple of weeks ago:

I appreciate logo’s may be low on Plex and/or Gracenote’s priority list but could you please take a look and submit to Gracenote?

Some of these are long overdue, having been posted about when this thread was first created, and really make the guide look unprofessional, incomplete and just plain messy in my opinion. Where they are too dark that they are unreadable they may as well not be there - it would be easier on the eyes to a certain degree :wink:

Sorry to harp on about these but as the Plex EPG is the only way I consume live TV this really is important to me - I don’t have a TV aerial attached to any of my TV’s these days, everything goes through Plex and my HD Homerun.

What the actual problem or inaccuracy is with any related screenshots
As of the last few days I’m getting absolutely nothing in my EPG. July 4 was the last data available.

The lineup name (you’ll find the lineup name at the top of the DVR Settings page)
I don’t see anything in DVR Settings, but did find this

Channel number and channel name
Affects all channels - nothing is showing

Your country
USA

Postal code
12533

Region/market
Not sure what this means

Version of Plex Media Server in use
Will check (not on the same PC right now) but believe it’s latest!

Edit: I deleted my DVR, re-added, and it now seems to be working again

Thanks for confirming. I checked the lineups and there are 2 lineups for Optimum - one has 472 channels and one has 626 channels and there are airings

would have needed debug server logs covering time of a manual EPG Guide refresh to investigate

You are absolutely right that there has always been higher priority problems taking my time. I will try and schedule time to go through your feedback and submit to gracenote

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Just catching up with any loose ends here - this appears to be ok -

2.4 : WSBDT4 (WSBDT4 (WSB-DT4) Affiliate: Comet)

Many thanks - that’s very much appreciated.

I understand that your resources are limited and that the other issues/problems we raise, such as missing data/channels/tags etc or much more important or the issues that other countries with limited data from Gracenote have is more of an issue.

…and within the logo problems there is probably the following priority as well:

  • Channel has no logo - ie: Talk TV (and now QVC seems to be missing)
  • Wrong channel logo used - ie TJC, TCC and PBS America
  • Unreadable/dark logo - ie: Channel 4 +1, Great Movies and Great Movies Action
  • Incorrect style (appears made up by Gracenote) - ie: QVC Beauty, Yesterday and Drama
  • Out of date style - ie: ITV1, ITV HD, QVC Style and BBC Three (SD)

I’m not sure that helps you but I thought I would mention it in case it does :wink:

I’m not sure if this disparity applies to my post, but my problem occurs both in DVR recordings (which I keep in a library separate from the rest of my TV shows) as well as in the Live TV guide (i.e., before anything is recorded). This has happened for several months, but it was well after the Feb 2020 post (it started around Feb 2022).

Many thanks for following up! :slight_smile:

The advice is to separate EPG DVR recordings metadata from normal tv libraries metadata. As long as the Recordings metadata remains as EPG metadata - in its own separate world - then there should be no repeated recordings or lost recordings

So dedicated separate libraries for recordings - one for TV Series and one for Movies

We did have a problem some time back where the DVR origin indicator for the recorded media files was lost - this happened when a library path in the filesystem was changed. We fixed that in PMS 1.26.2

  • (DVR) Prevent losing extra data if media moved/renamed within the library (#13483)

Do you do any post processing after recordings that may move the files ?
Are you recording into your normal TV library ?

The indicator that should stop us matching metadata and possibly change it is the origin = dvr which you can see when displaying media information through the Plex Web get info button

Try setting up a new TV library and use only for TV Shows recordings and let me know how that goes

Not manually, though I do use the options to find and delete commercials.

I do scout PBS episodes now, and manually rename the files to reflect TVDB’s episode info if there’s disagreement. Of course, if PBS says it’s S45E04 (for example) and I rename it to match TVDB’s S45E05 to get the correct info in Plex, then Plex’s DVR will ignore recording any episodes that PBS lists as S45E05.

So I either have to accept discrepancies in the TV llistings within Plex, or I have to accept that Plex will miss some episodes that match existing recording file names.

Negative, I have a discrete library “OTA recordings” that these all go into. They’re actually kept on a separate NAS share (one that isn’t backed up; OTA stuff is not critical and I can always re-record).

You’re a bit above my head here, but I did check the info on one recording and it’s “Origin dvr Video”. Is there a change I need to do? If so, where, and what effects will that have?

I’ve also been comparing TVDB data to other sources, such as Wiki and Gracenote episode listings, and I’m seeing disparate info. I sent a note to TVDB asking for the approved procedures for adjusting episode data to match, for example, what PBS/Wiki/GN lists it as, but I’ve not gotten a response. I don’t mind putting in that effort but I don’t want to waste my time if it’s going to get reverted.

Info appreciated! - Greg

This is what we have and that is what we are getting from Gracenote

Whenever I raised such issues with Gracenote before, the answer was that this was what the station was providing them

For 4.1 NBC the information we have from Gracenote is
(I may have got the timezone adjustments wrong !)

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It is possible if a show was previously matched with the tvdb then subsequent episodes would also. I would need to see debug server logs covering the recording and the matching that happens after it to see what is happening

You could also as a test create a new library and record there and please do not do any renaming and then see if the episode info after the recording gets changed - it should not. If it does, debug server logs would help understand what is going on.

Please give me details of what was being recorded and when with the debug server logs zip

Thanks

Sorry for delay - catching up

Thanks for reporting this.
I have referred the missing channels for Eugene, Oregon to Gracenote
image

@sa2000 I live in Molalla, OR in zip 97038 receiving Portland, OR market OTA channels.

Could you ask gracenote to update the epg for the following channels in my snapshot please