Lost LiveTV and DVR access

So I was playing with some of the settings the other day and I enabled experimental features. When I did that, every program in my upcoming DVR schedule suddenly turned red and said “can not record from this channel” and it failed to record my next program.

I turned off experimental features, exited Plex Server, and restarted it. Now it says I don’t have an available TV tuner. I’ve rebooted the machine. I went in and updated my HDHomerun, and ran the setup for it as well,
and verified it is working. But Plex still will not find any tuner, even if I try to manually enter the IP.

Is there a cache file or temp folder I need to clear out, or anything else I can try to get this working again? Any help would be appreciated…

Plex Media Server Logs_2021-08-01_20-46-25.zip (6.4 MB)

Server Version#: 1.23.6.4881
Player Version#:
Tuner Make/Model: HDHomeRun
Guide/Lineup name:
Using XMLTV?: No
Channel number/Name:

1.23.6.4881 broke my TV/DVR functionality - I reverted to the previous version and was able to get back to a working state.

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What was the previous version that you upgraded from? When I upgraded from 1.23.4.4805 to 1.23.6.4863 I had issues with not being able to record or watch Live TV & DVR. I was able to resolve it by manually initiating an EPG refresh, and I didn’t have any issues subsequently with upgrading to 1.23.6.4881.

The upgrade notes indicate that they changed how Plex internally identifies channels. You aren’t supposed to have to do an EPG refresh with an upgrade (only downgrade), but others have had an EPG refresh fix this for them as well.

I was on version 1.23.5.4841 without issue. I think me upgrading and turning on experimental features was too many changes at once. Throw something out of whack…

Rolled back to 1.23.5.4841 and still not showing HDHomerun as available

Try deleting the tv.plex.*.* files per this thread: DVR disappeared and won't readd - #32 by pbartkus

Don’t see any files in that folder that have tv.plex anywhere in the filname. Even tried going to :32400/livetv per that thread. It shows 3 folders, dvrs, epg, and sessions. epg throws an error saying it doesn’t exist when I try to go to it, and the other two show as empty.

Search for files with tv.plex and found them. The folder structure was

C:\Users\username\AppData\Local\Plex Media Server\Plex Media Server\Plug-in Support\Databases

The double “Plex Media Server” threw me off initially because all the same folders exist in both places. not sure how it got doubled like that…

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Your logs show that you have 2 instances of Plex Media Server.exe running - one as a scheduled task / service and another probably started by default on login to windows (option to auto start on login)

So one instance of Plex Media Server started at this time (this was an auto start session)

Jul 31, 2021 21:15:06.840 [7804] INFO - Plex Media Server v1.23.6.4881-e2e58f321 - Microsoft PC x64 - build: windows-x86 windows - GMT -04:00
Jul 31, 2021 21:15:06.840 [7804] INFO - Windows version: 10.0 (Build 19042), language en-US
Jul 31, 2021 21:15:06.840 [7804] INFO - 4 2660 MHz processor(s): Architecture=0, Level=6, Revision=5898 Processor Identifier=Intel64 Family 6 Model 23 Stepping 10, GenuineIntel
Jul 31, 2021 21:15:06.840 [7804] INFO - Compiler is - MSVC 1924
Jul 31, 2021 21:15:06.840 [7804] DEBUG - "C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe" 

App data for this being here
C:\Users\Booferson xxxxx\AppData\Local\Plex Media Server\

This Plex Media Server.exe process was still active and running at Aug 01, 2021 20:45:25.753

In parallel to this you have Plex Media Server.exe run either as a service or a scheduled task
The logs show this 2nd process was active and running between Aug 01, 2021 01:29:51and Aug 01, 2021 20:45:50

This had an appdata area of
C:\Users\Booferson xxxxx\AppData\Local\Plex Media Server

Having 2 instance of Plex Media Server.exe running in parallel would lead to corruptions, database locks and indeterminate outcomes

Please make sure you do not have auto start on login enabled if you are running it also as service or scheduled task - there is already a service wrapper in use by many users - including myself - covered by this forum topic PMS as a service - General / Tips, Tricks & How-Tos - Plex Forum and I have a specific post there near the beginning covering your problem - PMS as a service - #4 by sa2000

Another user had same issue recently and I responded here PLEX can not find my hdhomerun connect duo - #22 by sa2000

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