If the issue was widespread - this forum would be in flames, with people running out of the building with their hair on fire.
I haven’t any any issues with matching Shows or Movies - added 20 Movies yesterday and 20 episodes of TV for at least 5 new shows - all matched instantly and populated fully. <—I did come up short for a few Actor Images <—Refresh Metadata (after that big download stopped) got most of those and when I checked those missing Actors didn’t have images to get - can’t really blame Plex for that.
I have my VPN on most of the time (these days), but Split Tunneling with my provider kicks Plex around the VPN - so no headaches there.
Not denying there is a problem somewhere - just hard to place blame right now. Frustrating, certainly.
What we can do is call in some Employee Action:
@anon18523487
@BigWheel
Those are the biggest Plex guns I know - and for those that have provided logs - like @Moadh - I hope they’re Debug Logs - NOT Verbose - and if they are Verbose - change that - then Plex Dance a troublesome show (the whole thing) or a movie (easier than a show) with Debug Logs enabled, wait a few minutes - attach new logs.
Every Step
In Order
or it simply won’t work.
Help ‘should’ arrive soon(ish).
They rarely ignore a rescue flare…
(but do occasionally miss them - when looking somewhere else - or overwhelmed on another rescue… humans… go figure)
The logs should contain the action/inaction of getting the material.
The log provider should note the name of the item Danced and the time it failed.
It’s been a while - let’s have some new logs - Debug - After a Plex Dance - with one Misbehaving and Identified Movie. Let’s make it as easy for the ‘Log Readers’ as we can.
