New EPG and release

[sa2000]

@captain_caveman2k

I can’t remember if I mentioned it or not in one of my previous posts but is the issue of not being able to search for Movies in the EPG by actor being broken since the new EPG came into effect being investigated?

There is some outstanding work to be completed relating to capture of tags

[hugothehippo]

Oh, I get that enforcing our rights might be difficult, but our rights definitely exist! Your wider point is well taken, though. I used my Amex card so I will contact them about their disputes resolution processes.

[sa2000]

@Gravelton

If I go look at the Live TV guide for tomorrow night, it shows The Three Stooges on 788 not coming on until 10:30pm actually.

I can investigate issues like this, if i have the zip code, lineup used and channel and episode airing. You have already given me the last 2 items - i need the others info to get to the channel internal id number

[sa2000]

@captain_caveman2k

I’ve just got in from an evening out and fancy watching a bit of TV before bed. However, the EPG seems really messed up with a lot of “Channel Name Programming” or “To be announced”:

Thanks for reporting this. An issue with overlapping blocks - Appears to be Plex Web that is impacted most by this. I have escalated it to our team. This issue is not believed to be a provider issue

[sa2000]

@hugothehippo

No BBC 1, 2, 4, Scotland. No STV, ITV 2, 3, 4 or Be. Of the Ch4 family, only 4/104. None of the Channel 5 channels. No Drama, no Challenge. As ever, no Paramount, Blaze Smithsonian, TCC, Forces TV, etc. Also true of all +1 channels.

In total, 45 channels with no channel info at a

Most of these I suspect are to do with the overlapping blocks that I mentioned in my post above. You may find that other plex clients do show some of the data.

I have passed this to our team to look into and resolve

[sa2000]

@paulplexOK

Incredibly EPG is even worse than before whole channels missing all PROGRAMMING data as many have stated

It is an issue with handling of changes to previously provided generic programme information. I have referred it to our EPG team. There are duplicate airings and some client apps display the generic block instead of the actual - (the duplicate entries are not expected and should not be present)

[paulplexOK]

Hi

Yes very strange all guide data visible on iPhone and iPad and Fire tv app but not on laptop/PC/Mac so as has been later mentioned a web UI issue
Yey more Plex EPG issues !!

[paulplexOK]

Actually Fire TV is not working correct either. Current day OK all overlaps after midnight and unusable - This EPG since the change of providers is a complete and utter disaster

[paulplexOK]

Now all the films I have attempted to set up a recording show length of either 0 mins or 60 mins

[Gravelton]

Zip code: 61108

Lineup: Comcast Rockford Digital (hopefully that’s the one you’re looking for)

[Rhubarb_home]

Hi, I am in the Sydney area, Australia. Problem I’m having is that since I’ve been moved to XML using freEPG.tv feed starting July, my HD HomeRun Connect is still receiving 72 channels, freEPG.tv is supplying guide data for all those channels, but Plex is only presenting the Guide data for 17 Channels (All Channels- 17). Actually, it does seem that the channels presented are actually all or mainly HD channels, not SD. If I select to show HD Channels only, however, Plex then errors out with the message " Online Content

0

The Guide is empty

Please verify your channel mappings and refresh the Guide".
Can you advise me what I need to do to get Plex to display the full guide data for all 72 channels. How do I get Plex to recognise the HD channels from the freEPG.tv XML data.
BTW: In the DVR setup section; Plex is showing: HDHomeRun CONNECT

—

192.168.0.131:80

2 tuners

72 channels— 17 enabled.
How can I get all 72 channels enabled???

[sa2000]

@Rhubarb_home

Hi, I am in the Sydney area, Australia. Problem I’m having is that since I’ve been moved to XML using freEPG.tv

There was an issue with auto deletion of the DVR following failed migration - eg for australia - i need to see debug logs captured a few minutes after launch of Plex Media Server to see if it is that. If it is, this will be corrected in 1.16.4 which is being released to beta soon

[sa2000]

@Gravelton

Recording schedule shows Three Stooges on 788 recording from 9pm-12am, with generic metadata

Thanks for the zip code and lineup. I can see two episodes in the data from the EPG - which appear to be wrong

Start at 02:00 am GMT 4th August with duration of 3 hours
Start at 05:00 am GMT 4th August with duration of 1 hour

You are at GMT - 5 so these would be mapping to 9pm-12:00 3rd August and midnight to 1am 4th August

I will report this to our provider

[hugothehippo]

iPhone app (which I don’t really use, so hadn’t checked) looks normal. Roku app has all the same issues as Plex Web. Most channels saying ‘xxx programming’.

[nickkernow]

@captain_caveman2k

I don’t know if it is still true, or whether it was an old wives tail, but years and years ago I was told by someone in the industry that the Virgin Media set top box for cable TV was engineered by Tivo - if again this is the case, how can the service be so bad?

They were indeed, I had one for a while. No problems with the guide. Quite some time ago though (~10 years)

[paulplexOK]

Tivo box still seem to be used in Uk by virgin according to this article

https://www.choose.co.uk/guide/virgin-media-tivo-box-review.html##problems

And the Virgin Tivo EPG Forum

Virgin Media: TiVo® service

[hawkson]

I’ve been waiting patiently for a month now with very few recordings succeeding due to the EPG issues since switchover of providers (like some data missing for some times, new shows not marked as new, no data for certain channels at all). I thought after a month or so that would be plenty of time to resolve any teething issues but looking today the guide data has actually got worse not better. Even the main channels have no programme data now (just channel name programming all day). I appreciate the explanation for this bug but really after a month of this nonsense it is just not good enough, why is it taking so ridiculously long to fix a fundamental part of the service so badly broken? I’ve been very patient up until now but pretty much lost faith in Plex developers at this point so going to look elsewhere at this point as I’[m totally fed up with a completely non functional EPG with Plex.

[hawkson]

Yes that’s correct, I am in the UK and have a Virgin Media Tivo.
I understand that Plex have recently moved to using Tivo as their EPG provider. I’ve almost never had an EPG issue recording with my Virgin Media Tivo so in theory that’s great news, as Gracenote had the odd error. But it seems there is a huge difference in quality between the Tivo data on my living room TV and the one bring received via Freeview/Freesat by my Plex PC. I don’t understand how the Tivo data can be so great for cable TV with mostly the same channels (just more of them) but so poor for Freeview/Freesat EPG data?

[sa2000]

@Rhubarb_home

Plex Media Server 1.16.4.1469 has been released as beta and has the fix for the hang after failed auto deletion of the DVR during migration

Release Note: Plex Media Server

• Fix for deadlock when deleting DVR that could not be upgraded to Cloud EPG. (#10358)

With the fix, DVRs that fail to auto migrate can be manually recreated and setup

(Any one with an early beta or development build for this should now update to the official beta - thank you)

[paulplexOK]

Thats great but what about the completely borked guide data missing.
Just says channel name and programming
Making the EPG unusable now for over a day - This update does not fix it
UK Plex