Broadcast TV Dallas-Ft Worth
Channel 21.4 Circle still not present
Drama UK The Bill, Wednesday 8th S20E74 missing.
Also Friday episode should be S20E76 is showing as S8E84
Spectrum Portland, Maine. PBS American Experience, Season 32 E01 tonight, however the guide has it as Season 31E08, therefore it does not record because it already exists…
As a work around you can create a second TV show library and folder (call it “mislabeled recordings” or whatever you want) and change the recording schedule for that series to use the new library. It should record if that library doesn’t have the duplicate in it.
You can then rename the files and copy them over to your main library for longer archiving if you want.
I believe I just experienced this Sunday.
Trying to record NCIS: LA which should have been S11E12 however the DVR Schedule shows it as S11E10 (Denver, CO market Sunday at 8:00PM on 4.1 K16ET-D (CBS)).
Oddly it does have the proper episode name.
I think it did download it however I have the show set to delete watched after a day, and since I’d already watched that episode, it got deleted off of my system before I got to it.
Sunday night Fox cartoon schedule is out of wack for those who want to employ a workaround.
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Bob’s Burgers is not marked new and has wrong S/E data.
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Bless the harts is not marked new and lacks S/E data.
I live in the Denver market as well and had the same problem with that NCIS recording. Actually I would have missed this weeks as well if I hadn’t seen your message.
I’m baffled as to how this has gone on for so long. There are over a thousand posts in this topic. EPG data (or Plex’s handling of it) is completely messed up. For people to have three, four or more recordings that have problems each week is a joke.
It’s bad enough when a recording shows up with the wrong metadata because the episode number is greater than actual episode, but when what kragger (and lots of others) highlight recordings not happening because the guide data is wrong is just too comical to be true… but it is.
@Plex… You chose to do the EPG change from what was a highly reliable source. Fix your sh*t.
T
5 Likes
Sequencing should now be correct for Chicago P.D.
Refresh of the guide should pick the corrections
Please do continue to report these.
The channel was added recently. There is still no data - but that should be in place after tomorrow’s data ingestion and subsequent EPG refresh.
At what point does this become automatic? Another missing station. This will go on for quite some time with the re-pack and the growth of OTA.
Plus, the accuracy of the guide is terrible, missing a high percentage of intended recordings and recording things I don’t expect. All as a result of changing guide providers back in June.
@sa2000… What is the point in continuing to report the non-stop stream of EPG errors when none of them are fixed. I reported some errors only to see them never adjusted. The quality of the new EPG vendor is horrendous. It will report episodes as NEW but with incorrect episode numbers that it already provided and successfully recorded. It reports shows with episode numbers that are wrong so often now its like playing roulette and hoping for some luck
Perhaps instead of wasting your members time reporting inaccuracies that are so common and frequent that are never adjusted, you should address the problem at the source. It’s time to admit your switch to the new EPG vendor has been a flop and put energy and resources into fixing the problem.
T
6 Likes
Three “new” episodes of Star Trek DS9 on BBC America soon!!! 
Seriously though, for some reason the guide provider has marked three episodes from 1993 (!!!) as new.
Ch 888 : BBC America
Red bull signature series almost all marked new every airing still as well. Including when they air the show multiple times in one day and that episodes original air date say it’s from years ago.
@sa2000 … Echo comments by @Muldoono and others asking what’s the point of reporting EPG errors. I submitted an episode error on January 3rd for episode to record on 1/8/2020. Received a forum response on 1/14/2020 indicating the episode had been corrected. Problem is that the episode aired 6 days previous and the damage was already done. Wrong episode number results in the next new episode not recording or having to do the “episode dance” to correct the episode information so the next new episode will record correctly.
Have to wonder if anyone on the Plex team vetted the new EPG provider before implementing. There are many complaints on the boards about incorrect EPG information.
Is Plex doing anything with the EPG provider so that the information is accurate? If not how long will Plex allow the EPG to provide inaccurate information before making a change?
Right now wouldn’t appear to be a good business plan to grow the business.
4 Likes
IMO they don’t really care. Offering OTA/DVR was a way to generate revenue as a “pay service”. They did what they needed to do to bleed that revenue stream and then shut down the development. DVR101 functions have been left unaddressed for 18+ months now and 6+ months ago they abandoned a reliable guide source for a 2 bit supplier so they didn’t have to pay for the services they sold us. It’s near time for a class action lawsuit against PLEX (IMO).
Plex could do small things to improve this drama…
- Set a Service Level Agreement with their EPG provider for corrections. As @wgr pointed out… Fixing something AFTER the date of recording does no good. And the guide data is only 10 to 14 days so it’s not like we can give them months of notice. They could even set multiple SLA’s depending on the correction. I would say 3 days is reasonable to correct an Episode Number. Maybe a week to add a new digital channel. There is nothing more frustrating than wasting time providing inputs/corrections that see no action (or action after the fact).
- Tie payments to the EPG vendor based on the quality of their data. I don’t care how cheap they are. Someone is paying for bad service… Put the problem back on the vendor to correct or they payments are reduced or eliminated. Nothing talks better than money. A vendor who is not getting paid pays a lot more attention compared to having no impact regardless of their quality.
- Provide a built in alternative to utilize some of the free providers out there. Yes I know they support XMLTV but having me just add a user id /password to switch and have it all work behind the scenes would be way easier. I would also tie every person who switches away from the built in EPG to a reduced payment to the EPG vendor.
Now pay attention… NONE OF THAT WILL HAPPEN!!! We shall all suffer in agony until Harry Potter waves his magic wand and the EPG quality (or processing thereof) improves.
But I can dream can’t I???
T
1 Like
The EPG now has data for this channel
I have referred this to our provider (channel 23.11 and other 23.x missing channels)
90% of movies now not showing release date as part of the metadata following the latest guide refresh.
Edit - ran an Enhanced Guide update and it is included in that. One would have thought that the release date of a movie is basic metadata (it has been up to today).
Also - can Documentary films stop being classed as Movies? An example - “The Great Wall of China: The Hidden Story” is not a Movie.
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hmmm…i wonder how many documentaries i miss because you can’t see “movies” and “tv shows” together in the guide and it’s a bit of a hassle to switch between the two for a channel…
