New EPG and release

[captain_caveman2k]

@sa2000

With an EPG refresh done today, data for BBC1 should be 13 days.
Channel 4 is also 13 days.
ITV and Channel 5 7 days

Do a full EPG refresh and check again

I have performed a full refresh and yes I have data until Friday 6th February for BBC1 and Channel 4.

This means I have data for the following until that date:

E4, Film 4, Channel 4 +1, More 4, E4 +1, Sony Movies, DMAX, Quest Red, CBS Justice, SMACN, Food Network, Film 4 +1, 4seven, 5 Select

HGTV has 7 Days and nothing from 00:00 on Sunday 2nd February

The majority of everything else is 6 Days, with the exception of Dave, Dave Ja Vu and Blaze which have 5. The detailed breakdown is as follows:

• BBC2 - 6 Days - Nothing from 04:00 on Saturday 1st February
• ITV - 6 Days - Nothing from 05:00
• Five - 6 Days - Nothing from 06:00
• ITV2 - 6 Days - Nothing from 04:30
• BBC Four - 6 Days - Nothing from 19:00
• ITV3 - 6 Days - Nothing from 06:00
• Really - 6 Days - Nothing from 06:00
• Dave - 5 Days - Nothing from 00:20 on Friday 31st January
• Drama - 6 Days - Nothing from 07:30 on Saturday 1st February
• Five US - 6 Days - Nothing from 06:00
• ITV4 - 6 Days - Nothing from 06:00
• ITVBe - 6 Days - Nothing from 01:55
• ITV2+1 - 6 Days - Nothing from 05:30
• 4 Music - 6 Days - Nothing from 07:30
• Paramount - 6 Days - Nothing from 05:35
• ITV1+1 - 6 Days - Nothing from 05:50
• ITV3+1 - 6 Days - Nothing from 18:00
• QVC Beauty - 6 Days - Nothing from 00:00
• QVC - 6 Days - Nothing from 00:00
• Gems TV - 6 Days - Nothing from 00:00
• Five + 1 - 6 Days - Nothing from 07:00
• Challange - 6 Days - Nothing from 06:00
• TJC - 6 Days - Nothing from 00:00
• ITVBe +1 - 6 Days - Nothing from 02:55
• ITV4 +1 - 6 Days - Nothing from 07:00
• Blaze - 5 Days - Nothing from 00:00 on Friday 31st January
• Dave Ja Vu - 5 Days - Nothing from 00:00
• Blaze +1 - 5 Days - Nothing from 00:00
• Hoch - 6 Days - Nothing from 00:00

I know you mentioned that ITV and Channel 5 are 7 days, but is all of the above expected?

Additionally:

• Now 90s - Is showing “Now 90s Programming” (Reported here - I know you reported it to the provider but I don’t know if it was fixed)
• 4seven has an oddity as it has a 3h 35m slot of “4seven Programming” from 05:25 on Saturday 1st February
• BBC Four has a very small (2 minute) oddity in that “This BBC Four” runs on the 1st February from 05:30 to 18:58, followed by a 2 minute run of “This is BBC Four” until 19:00 at which point “BBC Four Programming” starts. 19:00 is obviously where there should be show data but why is the 2 minutes beforehand a separate listing? Surely this should be 05:30 to 19:00 ?

And on a totally separate note:

One for the web team (I guess) but how do I stop the auto-completion of emojis when I type a 24 hour time in on the forums?

[pshanew]

Hi @sa2000. I reported this via the form but I thought I’d drop a line here to make sure you were aware as well. This one is somewhat urgent for me as one of the channels (Heroes and Icons) airs all of the Star Trek series and I like to record them.

W31AZ-D, channels 31.1 - 31.9 (inclusive) need to be added to the guide for Broadcast TV Grnvll-Spart-Ashvll OTA Broadcast:
31.1 - GEB TV - https://geb.tv/how-to-watch/
31.2 - LAFF TV - https://www.laff.com/find-us/#nation_77
31.3 - Grit - https://www.grittv.com/find-us/#greenville_sc
31.4 - HSN - ?
31.5 - Heroes and Icons - https://www.handitv.com/wheretowatch/
31.6 - Decades - https://www.decades.com/wheretowatch
31.7 - BUZZR - https://buzzrtv.com/station_finder
31.8 - GSN - ?
31.9 - Aliento - ?

For any of the links above which request a zip code, use 29607. Some allowed direct linking to the actual region data, some did not. Sorry.

We’ve had some channel shake-ups in the area over the last several months and when the dust settled, these channels were gone. They were previously in the guide, with the wrong channel call sign.

Some images, if it helps:

And thanks for all the effort you’ve put in to get our lineups corrected where possible. From the outside looking in, it seems like a one-man show.

[sa2000]

@captain_caveman2k

I know you mentioned that ITV and Channel 5 are 7 days, but is all of the above expected?

I only picked on prime channels. Some channels are never more than 5-6 days eg Blaze. Most channels would normally get extended over the weekend. This weekend’s ingestion is being deferred till Monday because of an issue we are investigating and fixing - so the days will drop before the Plex Media Server automatic refresh Monday night.

@captain_caveman2k

Now 90s - Is showing “Now 90s Programming” (Reported here - I know you reported it to the provider but I don’t know if it was fixed

I have given a reply there just now. I am afraid that will stay this way.

@captain_caveman2k

• BBC Four has a very small (2 minute) oddity in that “This BBC Four” runs on the 1st February from 05:30 to 18:58, followed by a 2 minute run of “This is BBC Four” until 19:00 at which point “BBC Four Programming” starts. 19:00 is obviously where there should be show data but why is the 2 minutes beforehand a separate listing? Surely this should be 05:30 to 19:00 ?

There are oddities like that near the end of available usable program data. So BBC Four valid data stops at 03:30 am on 1st February 2020 giving 6 days of data like some of the other channels

Generic entries get replaced as and when they become available.

@captain_caveman2k

• 4seven has an oddity as it has a 3h 35m slot of “4seven Programming” from 05:25 on Saturday 1st February

There are sometimes gaps like that in schedules - these get corrected at later date when the data our provider gets from the channel is updated.

[sa2000]

@captain_caveman2k

One for the web team (I guess) but how do I stop the auto-completion of emojis when I type a 24 hour time in on the forums

I will discuss this with our forums team

[captain_caveman2k]

Thank you - it probably added an additional 30 minutes to a post that took an hour and half to compose.

[NDInnovations]

Cartoon Network “toonami” saturday night schedule changed last week. The epg is STILL not updated. Discrepancy only noticed because i tuned in…

100% untrustable still.

[Smokindog]

Why don’t you guys pair up with TitanTV? I remember years ago Hauppauge did an even allowed you to st up recordings via their web page.

TitanTV is accurate, can be customized, is ACCURATE, and AUTOMATICALLY includes new stations and changes.

Imagine that?

OR … go back to what we had that worked???

Face it, this guide change you forced upon us last June is a failure.

[kamhouse]

@Smokindog

Why don’t you guys pair up with TitanTV?

TitanTV uses Gracenote I believe, which is what Plex was using before the switch last June. I imagine it would cost the same if not more than plain Gracenote, unless TitanTV is injecting ads to help pay for it or something.

[Smokindog]

TatanTV is free to use and accurate. PLEX is pay to use and wrong!

Ya, I thought they used gracenote too but had I said that they’d have some snarly comment I’m sure. That’s why I said “go back to what we had that worked”!

[sa2000]

@saklingler

Thanks! I tried it again this way. I’ve submitted it before with no luck. It would be really nice to have a complete guide! I’ll hope for the best

The request has now been referred to our provider. Sorry for the delay. Escalating in the forum is the right action to take

[sa2000]

@pshanew

I reported this via the form but I thought I’d drop a line here to make sure you were aware as well. This one is somewhat urgent for me as one of the channels (Heroes and Icons) airs all of the Star Trek series and I like to record them.

W31AZ-D, channels 31.1 - 31.9 (inclusive) need to be added to the guide for Broadcast TV Grnvll-Spart-Ashvll OTA Broadcast:
31.1 - GEB TV - How To Watch – GEB
31.2 - LAFF TV - https://www.laff.com/find-us/#nation_77
31.3 - Grit - https://www.grittv.com/find-us/#greenville_sc
31.4 - HSN - ?
31.5 - Heroes and Icons - H&I | Where do I watch H&I in Chicago?
31.6 - Decades - Where do I watch Catchy Comedy in Chicago, IL?
31.7 - BUZZR - https://buzzrtv.com/station_finder
31.8 - GSN - ?
31.9 - Aliento - ?

For any of the links above which request a zip code, use 29607. Some allowed direct linking to the actual region data, some did not. Sorry.

We’ve had some channel shake-ups in the area over the last several months and when the dust settled, these channels were gone. They were previously in the guide, with the wrong channel call sign.

These were added before but appears there are more changes. New request went in this morning. I have updated the issues sheet

[sa2000]

@captain_caveman2k

I have performed a full refresh and yes I have data until Friday 6th February for BBC1 and Channel 4.

This means I have data for the following until that date:

E4, Film 4, Channel 4 +1, More 4, E4 +1, Sony Movies, DMAX, Quest Red, CBS Justice, SMACN, Food Network, Film 4 +1, 4seven, 5 Select

HGTV has 7 Days and nothing from 00:00 on Sunday 2nd February

The majority of everything else is 6 Days, with the exception of Dave, Dave Ja Vu and Blaze which have 5.

Most of these have now been extended. I am not concerned about channels such as Jewelley channel or QVC Beauty

If you run a refresh now it will pick the new data - alternatively it should auto refresh overnight as part of Scheduled Tasks

[Coxeroni]

It is a question of priority.

[sa2000]

@chenks

does the plex live tv service only work for things that “concern you”?
is it you that devices what channels get correct EPG data or not?

What I should have said is that having 5 days of data for channels such as jewellery channel should have no real user impact - I do not think anyone would want to schedule a recording for marketing channel for an airing that is in a week’s time

[sa2000]

Ok I will rephrase again…
Some channels have 12-13 days of data. Some channels have 7 days of data. Some channels have 5-6 days of data. That is what it is. The aim is always to try and get 14 days of epg data.

Some channels do not provide more than a few days of data and I was not going to escalate as an issue if a marketing channel such as the Jewellery Channel was only providing 5 days. There are much higher priority issues to spend time on and get resolved.

I did before escalate the 5 days on Blaze but it was found that this is all they provide

[pshanew]

I appreciate it, thank you.

[sa2000]

@chenks

are you actually saying that your provider isn’t able to get more than 5 days?

There is always going to be the 48 hour loss or so to allow for the data to get to the Plex Media Server going through time to ingest data by our provider then to feed into the data we fetch daily and then into the servers.

So if there is significantly more than 7 days of data for Blaze elsewhere then I can revisit that and follow it up

[sa2000]

@chenks

a 48 hour loss of data due to ingestion?

This is already on the list to look into for future improvements and consideration of introducing intra-day ingestions

[Smokindog]

A large number of episode descriptions are and have been showing series descriptions again. It’s been going on for a couple weeks. I can determine no pattern as even back to back episodes will show one with a series description and one with an episode description. Dallas/Ft. Worth market (75252).

When can we expect all this guide data to return to a reliable state as it was before the switch last June?

[NDInnovations]

Cartoon network daytime schedule starting tomorrow is almost entirely wrong. Next weeks night time programming is almost entirely wrong as well.

In addition to being completely incorrect a ton of episodes have no S/E data nor any identifying information like original air date. It’s like being back in the 80’s.

In fact it’s really quite humorous when it goes bad like this, because it ALWAYS goes to the same stock completely incorrect BS. It’s almost like the provider has some default junk they just stuff in to say look somethings there!!!