New Plex Guide Very Poor in UK

[sa2000]

@sa2000

There appears to be an issue still with 055 5Select and also 005 Channel 5

@JCHH
This has been resolved in today;s data. Please do a full refresh

005 - Channel 5 and 055 - 5 Select are now 9 days data

There was an issue over the weekend with UK data

[JCHH]

yep - got it - thanks!

…more importantly, was the root-cause addressed or was this a “quick fix” i.e. could it happen again?

[sa2000]

@JCHH

…more importantly, was the root-cause addressed or was this a “quick fix” i.e. could it happen again?

I am sure our provider is capable of having root cause analysis for any of the operational issues that arise.

[paulsalter]

Just a shame they are not capable of providing an EPG with correct information

Over 4 months after release and looking through it now its still full of issues

[JCHH]

@sa2000

I am sure our provider is capable of having root cause analysis for any of the operational issues that arise.

I didn’t ask that.

I asked quite specifically for this case, whether you knew if they had addressed the root-cause or whether this was just a manual intervention quick-fix?

But to address your point, based on observing all the repeat issues over the last 3 1/2 months, the provider has not convinced me at all; I remain quite nervous about the robustness of the EPG.

[JCHH]

@paulsalter

Over 4 months after release and looking through it now its still full of issues

let alone the (still) missing genres etc…

[EDIflyer]

Agree, although I greatly appreciate your ongoing work to resolve these issues @sa2000 I’m afraid don’t share your faith in the supplier’s capabilities given the real world experience of their appallingly poor EPG data to date. I do however remain hopeful that with your ongoing work with them this will eventually improve.

[Steven321]

Hi, I’m also having an issue where the EPG is no longer working on the Sony Christmas Channel (Ch50 on freeview OTA). It worked fine but recently it has started showing the EPG for CH32 instead, despite being mapped to the correct channel.

Strangely, when I click on the CH50 logo in the EPG it starts playing CH32, but when I click on one of the wrongly identified programs next to CH50, it does actually play CH50. Works fine using HDHome runs own software.

I’ve done retunes, refreshed EPG, deleted DVR, reinstall PLEX server using different PC but to no avail so i`m sure its not me! I assume that nobody else is watching Christmas channel in october to notice this issue but my misses is obsessed with it! :0)

[JCHH]

@EDIflyer

Agree, although I greatly appreciate your ongoing work to resolve these issues @sa2000 I’m afraid don’t share your faith in the supplier’s capabilities given the real world experience of their appallingly poor EPG data to date. I do however remain hopeful that with your ongoing work with them this will eventually improve.

completely concur. You expressed it better than I did (including appreciating @sa2000’s efforts, which I tend to forget to mention).

[paulsalter]

@EDIflyer

Agree, although I greatly appreciate your ongoing work to resolve these issues @sa2000 I’m afraid don’t share your faith in the supplier’s capabilities given the real world experience of their appallingly poor EPG data to date. I do however remain hopeful that with your ongoing work with them this will eventually improve.

I agree with what you are saying, it is slowly improving, but for me Plex are going about it the wrong way

They shouldnt be relying on users to find errors and then only fix them when they are reported, Plex should be telling the provider that they need to get the issues fixed

Imagine if you subscriber to Sky/Virgin and the EPG was full of mistakes, and the reply from Sky/Virgin was to contact them with every single show that is wrong before they get looked at.

[JCHH]

@paulsalter

They shouldnt be relying on users to find errors and then only fix them when they are reported, Plex should be telling the provider that they need to get the issues fixed

Agreed. But @elan (CTO) doesn’t appear to be interested; He wrote that not enough people have EPG issues for it to be considered an important problem (note: he never quantified how many people are effected despite being repeatedly asked for the data to back it up).

[paulsalter]

@JCHH

Agreed. But @elan (CTO) doesn’t appear to be interested; He wrote that not enough people have EPG issues for it to be considered an important problem (note: he never quantified how many people are effected despite being repeatedly asked for the data to back it up).

I remember you asking that, sounds like not many in the UK use the DVR, or just cant be bothered reporting as it takes too long to list the issues

Just need to look at the Plex tweets to see how much they care for the non US market

I will keep checking the EPG in the hope it eventually gets fixed so i can move back to using Plex for DVR, for now i am more than happy with using a 3rd party for my recordings

[sa2000]

@JCHH

let alone the (still) missing genres

That is next area to be tackled

[captain_caveman2k]

@sa2000

@JCHH

let alone the (still) missing genres

That is next area to be tackled

I’ve not asked for a while but will this include other metadata such as the missing actor information in movies?

[BigTA78]

OK. This makes sense.

During the scan (UK Full Frequency) it finds over 400 channels

However, at the end this is reduced to just 138. Why does this number drop? Is it filtering out duplicate channels? Maybe it thinks BBC1HD is a duplicate of BBC1SD. Is there a way to stop this from happening?

[BigTA78]

OK. So this appears to be a problem with Plex only scanning DVB-T and not DVB-T2 (HD) in the UK on the Hauppauge WinTV Dual HD.
Still looking for a fix.

[sa2000]

@BigTA78

OK. So this appears to be a problem with Plex only scanning DVB-T and not DVB-T2 (HD) in the UK on the Hauppauge WinTV Dual HD.
Still looking for a fix.

I can’t remember if I asked this, but when you scan, are you selecting All UK Frequencies ?
Option: “DVB-T/T2 UK (Full frequency range)” ?

There have been ongoing changes to frequencies due to freeing up space for 5G and we have not updated all the frequencies for each of the 12 Transmitter Groups in the drop down list).

You need to use the Full Frequency range for the UK. It does mean that a scan can take 15 minutes

[sa2000]

@Steven321

Hi, I’m also having an issue where the EPG is no longer working on the Sony Christmas Channel (Ch50 on freeview OTA). It worked fine but recently it has started showing the EPG for CH32 instead, despite being mapped to the correct channel.

Strangely, when I click on the CH50 logo in the EPG it starts playing CH32, but when I click on one of the wrongly identified programs next to CH50, it does actually play CH50. Works fine using HDHome runs own software.

I spotted this myself a few days ago when investigating the reducing number of days of available data. This has been corrected and should start to feed through in 24-48 hours

[sa2000]

@JCHH

I didn’t ask that.

I asked quite specifically for this case, whether you knew if they had addressed the root-cause or whether this was just a manual intervention quick-fix?

But to address your point, based on observing all the repeat issues over the last 3 1/2 months , the provider has not convinced me at all; I remain quite nervous about the robustness of the EPG.

I have this feedback:

The inconsistencies over the weekend were caused by a failed ingestion. These two (5 - channel 5 and 055 - 5Select) were a human error where in the process of catching up, the user processed these two incorrectly.

And an update for the ingestion failure

The root cause has been identified for the failed ingestion and the gap is being closed. And also looking into handling of alerts

[JCHH]

Thanks, @sa2000

So we have learned two things:

• the ingestion is understood but not yet fixed (“is being closed”)
• human intervention is required to catch up (not sure what catching up is)