Since the new EPG insists to mark single episode TV programmes, like documentaries, as films, it has become impossible to match these programmes with their correct metadata.
For example, on 16 JAN at 21:00 I recorded Einstein’s Quantum Riddle on BBC Four. Plex recorded it as a film at added it to my film library.
I know there isn’t much data for this programme on TheTVDB.com but that’s beside the point. The issue is that even when trying to fix the match in Plex using the TVDB id of 375830 for this programme it still doesn’t find it because the available agents for films don’t look in TheTVDB.com.
So either Plex fixes the EPG issue of listing single episode TV shows as films or Plex allows film agents to look in TheTVDB.com as well.
Any updates on what is happening with Neighbours and Home and Away (reported when the new guide started)
For Tomorrow
Home and Away S72E11, should be S32E196 which aired 17/10/2019
Neigbours has now lost S/E and is dated 17/01/20 should be S36E14 aired 20/01/20, anyone series recording this will probably get a fail tomorrow as it has the date of last friday
Well spotted @paulsalter - it is indeed showing up as skipping tomorrow: @sa2000 there have been multiple issues over the past few months here with this one series, have the providers explained quite what they’re playing at? We keep reporting stuff, you keep telling them, it gets temporarily fixed then it falls over again. There’s clearly some internal process that’s going very wrong at their end if the same item has to get repeatedly reported and is clearly causing extra unnecessary work for you when there’s enough issues with other programmes to be getting on with! Thanks.
@elan two weeks on and I would still be keen to have a reply to this - do you have any plans to prioritise fixing bugs with existing functionality (clearly including the guide issues in this thread but by no means limited to them!) over adding new functionality?
I’m not sure if the issues I find get reported to the provider these days. I fill out the form, also put them in the forum and they sadly don’t get fixed before the airing. I usually find the errors 5-7 days before them airing.
My issues might’ve been reported by Plex, and maybe there’s delays on the providers’ end but recently nothing has been fixed that I’ve reported.
I should be able to just leave the software to schedule & record but at the moment, too many issues I’m encountering. Sadly I miss the old EPG provider.
I have to monitor the DVR schedule and other websites to see when shows are meant to be recorded. To make sure the EPG has marked them as NEW and have the correct Series & Episode numbers. If they don’t have the correct Series & Episode numbers, Plex after recording does a metadata search - matches them to the correct Series & Episode numbers and then schedules the show to record again straight away on the +1 channel (if available) as a partial recording.
Yes, every now and again there could be an issue - but a little frustrating lately.
PS have also just tried doing a full guide refresh but no change. It won’t let me add it as a recording as it thinks it has already recorded it. Changing it to new and repeat has made no difference.
Radio 4 extra listings as slowly degrading … they are showing a lot of ‘unknown’ airings attached a screenshot for today (with the same listing from the BBC schedule). It covers 3 or 4 shows, which is an interesting error mode.
These dropouts continue until Thursday 6am, when the schedule is lost completely.
Today 18:00 : S5 - E4 - Snotlout’s Angels (Correct)
Tomorrow 18:00 : S5 - E7 - A Matter Of Perpective (Should be S5 - E5)
Thursday 18:00 : S5 - E5 - Return Of Thor Bonecrusher (Should be S5 - E6)
27/01 18:00 : 25/08/17 - Dawn of Destruction (Should be S5 - E7)
I obtained the correct data from both TheTVDB.com and IMDB.com as it looks like the data from the BBC and Freeview has the series information as Series 3 but at least the episodes are correct in their listings:
It seems that both Dave (Ch 19) and Dave Ja Vu (Ch 79) are suffering from 24 hours of “Dave Programming” as of Saturday (25th January) starting at 07:10:
It then continues on Sunday from 07:10 for 16 hr 50 min at which point it runs from midnight to midnight each day next week.
BBC scotland seems to be losing programme details - screenshot example attached for tonight (23rd Jan), with BBC version that does have the details (its the same if I click through onto the plex page for the show)
All these issues, but is Plex reporting them to the provider? Just seems like a whole thread of us just reporting issues (~5 days), with 0 acknowledgement of them being passed on.
Without seeing a list of issues/Google Sheet and its current status, it’s hard to know whether someone has seen your issue and reported it when there’s no acknowledgement.
I previously reported issues via the form & forum with 6-7 days before airing and nothing changed. Before that, they were resolved fairly quickly, if reported via either the forum or the form.
Seems a bit odd/slow currently. Maybe they’re being passed on and the provider is being slow with changes?
EDIT: Not trying to state nobody is reporting the issues, just seems a bit slower currently in them getting resolved.
There are several replies by @sa2000 acknowledging the issues and reporting when they are fixed. Not daily, but regularly.
The latest in this thread is this post 5 days ago:
Yeah, I saw that. I’m just wondering whether anything since then has been reported, without acknowledgement. There’s been a lot of posts here recently.
Not trying to come across as nothing is being done, but it’s getting slightly annoying having to keep changing series settings last minute, when something on the EPG is wrong.
