Plex dont seem to want to get to the root cause, we just need to keep reporting issues, they then get fixed, then they need reporting again when they next break
Many of us got fed up with having to check recordings all the time to make sure the data hasnt screwed up again to cause the recording to fail
You are on a losing battle if you hope Plex will get to the bottom of things and fix this, getting rid of Gracenote and going with this new provider was one of the worst things Plex has ever done
âUnknown Airingsâ show if there are gaps in the schedule. I suspect these were caused by ingestion issues similar to that for 4Music, channel 5 and Radio 4 Extra which I mentioned earlier. I am trying to arrange for a full re-ingestion job to run to correct these errors
As others have said, canât record âAll Creatures Great and Smallâ tonight on Channel 5 as itâs listed as âChannel 5 Programmingâ.
Itâs just not good enough BY A LONG MARGIN and I can assure you that I go out of my way to let people know what theyâre in for if they buy a Plex Pass intending to use the DVR service!
Somebody asked about it yesterday and it just got ignored!
ARE YOU LOOKING POTENTIAL PLEX CUSTOMERS?!? THIS IS THE LEVEL OF SERVICE YOU CAN EXPECT!
Agree this is pretty shocking that they still havenât resolved this - it wasnât even one of the last minute ârefresh guide on the day to get itâ situations (which are bad enough). As Iâve said many times @sa2000 I do greatly appreciate the immense amount of time you spend flagging this with the provider but they are clearly incapable of actually fixing the problem and are just fire-fighting. Many of us have paid for lifetime Plex Pass so donât have the option of cancelling as monthly payers do but surely something needs to happen at a higher level to resolve this? It has been dragging on for well over a year now (this thread started in June 2019) which is surely totally unacceptable to Plex as well as its customers? @elan we tagged you here before and youâve occasionally responded - the last was 7 months ago and I hope you agree we have all waited for a more than reasonable amount of time as customers for this to be resolved. Itâs time for a proper update please - not lots of new features, fixes for existing ones like this.
This is getting silly, I appreciate there is a lot of work needed for EPG data, but it is so essential to DVR service that surely it ought to be the top priority over and above tweaking other features / bug features.
Please, so consistency is all we need. Iâm not even asking for accurate descriptions, goodness knows thereâs detail missing for dozens of programmes, but at least the name of the show shouldnât be too difficult.
@elan do you actually care? You had a perfectly working and fearure rich dvr then you needed it? Emby guide data is flawless and also a crazy amount faster to download if they can manage it why canât you? @sa2000 tries but keep manually submitting reports and allowing your user base to grow more and more frustrated isnt ideal, surely? I pay my plex pass monthly as I believe the lifetime memberships are not a good idea and I am happy to continue to pay to support development but letâs be honest, your taking your user base for mugs at this pointâŠ
Whilst tomorrowâs showing of Danger Mouse at 07:20 on CBBC and CBBC HD has the correct episode title it a) doesnât appear to be sequenced as it shows 4/6/19 rather than S1 E19 and b) has a generic description:
There are also other showings with generic descriptions. For example:
S1 E20: Childrenâs entertainment.
S2 E46: A rodent secret agent and his hapless hamster sidekick battle a host of villains while using tricked-out gadgetry and vehicles. The series is an update of the same-titled 1980s adventure cartoon.
S2 E47: A rodent secret agent and his hapless hamster sidekick battle a host of villains while using tricked-out gadgetry and vehicles. The series is an update of the same-titled 1980s adventure cartoon.
S1 E21: Childrenâs entertainment.
S1 E16: A rodent secret agent and his hapless hamster sidekick battle a host of villains while using tricked-out gadgetry and vehicles. The series is an update of the same-titled 1980s adventure cartoon.
Update on 2/9 as of 17:45 (BST):
I have kicked off a couple of guide refreshes today and after the latest, Danger Mouse is now being shown as the original 1981 series rather than the 2015 remake, as you can see below with the incorrect year, no artwork and loss of series-record:
However the generic descriptions as outlined above are still present and the showing on Thu 10 at 14:35 is not sequenced as it shows â4/6/19 - Sinister Mouseâ for the episode.
Series recording on radio4xtra hasnât worked since the change over - screenshot of a show not being recorded and also of the series recording (it is set to new and repeat).
Iâve just brought a HDHR to get Freeview and DVR capability, and just stumbled across this thread.
I thought I was missing something here, as doesnât DVB-T embed TV guide in the stream itself? Iâm struggling to understand why a third party (and all the problems that seem to be indicated here) is needed for such a setup if the data is already there.
Does anyone have a workaround? Some way to grab the data OTA, dump to xml and use that as an external XMLTV guide source (which plex apparently supports based on https://support.plex.tv/articles/using-an-xmltv-guide/)
http://www.xmltv.co.uk/feed/1897 is a 7 day dump but you dont get all the posters and if you have stuff already set to record for some reason it will not see it as the same show.
You can use EPG collector to get the OTA data from HDHR then bring it into Plex as xml.
It works really well and unlike the Plex EPG you get descriptions for all shows and accurate times- I just wish there was a way to link and supplement it with the occasionally useful Plex data.
Just tried to find anything with a description on the HD channels tomorrow-the only show I found which didnât have no or generic description was the Simpsons.
