No access to web app

Plex Media Server
21

Yes, if by PMS you mean just the app/service. Also, I noticed that since I did this the token has now changed. But I can try it again?

22

Are you sharing with anybody?, and if not, simply rename the prefs file to .old, and restart PMS.
Then you will have to reclaim afterwards

23

I have a few family members that I have home user accounts for, that sit on different locations, yes. All using PKC for kodi, how so?

24

Well, try it, since you can always copy back the old one

25

Ok, think I did something wrong the last time, because now the script went through as intended:

plex.tv Password:
plex.tv Password Repeated:
IP Address of PMS server: 127.0.0.1
Comparing entered passwords
Comparing entered passwords ok
Validating IP address
Getting PMS Server Identifier
Getting PMS Server Identifier ok
Getting User Token from plex.tv
Getting User Token from plex.tv ok
Getting PMS Claim Token
Getting PMS Claim Token ok
Claiming server
Claiming server ok 200

But unfortunately, the problem persists :frowning:

26

Can I get a fresh set of logs please

27

Here you go

Logs.zip (6.4 MB)

28

Just to be 100% sure hereā€¦

Owner of the server is VikFlix and thereā€™s a user playing medias named Viktor

Are you 100 % sure you are loggen in on the browser as the correct user?

29

Yes, as VikFlix otherwise I canā€™t edit things. ā€œViktorā€ is what I use to play things on my own PKC.

30

Then I sadly are sorry, but simply ran out of ideas :frowning:

All I can suggest now, is sadly to start all over :frowning:

31

What does that mean exactly? Reinstall and start fresh? If thatā€™s the case, is there a way to save user watch progress?

Additional information, not sure it may help but here are some other things that can trigger some ideas:

  1. I am behind a Cisco ASA firewall, could that be somehow related to the issue? This is managed by an external company, and there have been no changes to it in a very long time
  2. No plex apps; TV, PC, etc work, except PKC (direct play from kodi) and for some reason: iOS for iPhone.
32

Are you 100% sure?

33

Yes, Iā€™m sure. They only change this that I request, otherwise no one touches it.

34

Yes, copy away your database, and after a complete reinstall, and you verified the new server i working, shutdown the server, and override the database with your backup

After that, you sadly have to to a Refresh All Metadata on your Libraries one by one, and I recommend you wait for each one to finish before triggering the next

35

Hey, ok, so is there a more detailed step by step?
Where do I download the DB from?

Do I then just remove the app in QNAP? Any reboots or anything like that?

36

Try this instead:

Install this:

Then disable the PMS in the AppCenter

Then Access the created share
In that share, rename the directory named Plex Media Server to Plex Media Server-OLD

Then start PMS again from the AppCenter, and it should be like a new install
If it then works, and you can claim it, then report back

37

Hey! So some promising news, just tried this (been so busy lately so havenā€™t had the chance before).

And the server was found and strangely the users are all still there. But of course, no libraries, and I donā€™t know what would happen with the watched progress if I just tried to re-add them.

But it actually found the server :slight_smile:

Whats the next step?

38

Users are there due to they are located at plex.tv

  • Stop server from AppCenter.
  • Rename directory Plex Media Server to Plex Media Server-NEW
  • Rename directory Plex Media Server-OLD to Plex Media Server
  • Copy file Plex Media Server-NEW/Preferences.xml to the Plex Media Server directory, and override the file there
  • Start PMS again from AppCenter
39

Back to not working :frowning:

40

Feels like were close though? Whats the next step?