Not all my photos show

General Discussions
1

About 90% of my photos are displayed however a few of them show just the tiitle but not the actual picture. My pictures are either jpeg or tff so no difference there so any suggestions would be apprciated or what I need to look at would be appreciated.

Thanks,

Bob

2

Your photos get cached. As a last resort you could nuke them.
It’s possible you can go to your Photo’s library 3 dots → Refresh All Metadata.
Most users would Plex Dance whatever media isn’t fitting well into PMS anymore.

  • Locate a few photos with missing thumbnails in your filesystem and move them to a different directory that Plex never sees.
  • Do a scan library files, empty plex trash, clean bundles, optimize database.
  • Move the photos back into place just like you would add any new photos to PMS.
  • Scan Library Files.

One of those should do it I hope :slight_smile:

3

Hi, thanks for the info. It seems that since my photos are on a Synology NAS there are tons of files and honestly I have zero idea of how to nuke those photos without going through each folder, huge time suck.

I did try the Plex dance with no luck. Any other suggestions would be appreciated other, I will continue on.

Bob

4

I might have misread your OP. If some photos can’t be displayed at all, then a Synology NAS running PMS can suffer from inadvertent perms / ownership issues preventing full access to your media. That FAQ is critical if you haven’t seen it lately. The pinned topics in the same NAS & Devices - Plex Forum are great.

If the issue persists after doing chmod and chown then you can restart the Syno and reproduce the issue, screenshot what you see, and grab server logs with Settings → Troubleshooting → Download Logs

Note: if only some thumbs are missing
You can use the Plex Media Scanner on the command line to generate thumbs.
You can probably use Tatulli or Webtools-ng to generate thumbnails too, but those are a lot of Swiss army knife if you just have missing thumbs that can be done with:

“/path/to/Plex Media Scanner” --generate --item 2356

5

On synology, use of chmod and chown is frowned on.

Synology uses ACLs and a databaser to keep track of everything.

Proper use of the GUI will allow everything to work.
The Syno FAQ shows this.

Emphasis on “Apply to this folder, sub-folders and files” is required to ensure all subfolders and files (photos) have the correct ownership and permissions.

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