Plex does not see Synology NAS folder structure

Plex Media Server NAS & Devices
21

When you Manual Install this (in package center)

  1. It will go into Upgrade/Update mode.
  2. It will sit there “Processing”… This is normal & expected.
  3. If you already indexed a lot of media… don’t worry

What the app is doing is automatically upgrading the internal storage from the Beta structure to the final structure (You’ll have a PlexMediaServer shared folder when this is done with your server & metadata having been relocated there)

Not knowing how much media you have, this could take a couple minutes to an hour or so.

Don’t panic.

My advice is to sit there, on that page, and don’t navigate away from it (DSM won’t show you what it’s doing if you do)

22

Sounds good. It is currently updating. I will be back as soon as it is ready.

I greatly appreciate your help by the way.

23

Its done. I didn’t have much on there yet.

24

Excellent!

Sorry if I seemed a bit excited there.

I’m the engineer who wrote all that package support to make Plex run on DSM 7.
It was a lot of work and DSM 7 is extremely fragile.

I get somewhat protective of it :rofl:

25

No worries sir. Ownership is a sign of integrity.

26

NAS 2
NAS 21013×575 44.7 KB

27

I did my best to make this new version (DSM 7) better.

  1. It has the menus now at install time
  2. It has multi-language support
28

SWEET! Looking GOOD

Is Plex running even though it can’t yet find your media ?

29

Its running and has found my media. Likely due to the reality that I changed it to “PlexMediaServer” after renaming.

30

Its pulling the media from the “Plex” folder. Sorry for misleading you.

31

Be careful here.

There is a “PlexMediaServer” username (internal to DSM)
-and-
There is a PlexMediaServer shared folder.

You will grant System Internal User (the application) permission to read your media files.

At no point should you need to touch anything in the PlexMediaServer shared folder unless you need to get the logs manually or want to add a special preference to Preferences.xml

PlexMediaServer is “MY” :smiling_imp: shared folder for the app’s use

EDIT: Typed at the same time :+1:

32

Its checking the library now. I’m not sure if its working as of yet. I clicked a video to see if it worked and it did not. Could be the library is not up to date.

33

To share why I did it this way –

Folks had a big problem backing up their servers under DSM 6.

On DSM 7, if you use HyperBackup, you can make a backup of the “PlexMediaServer” shared folder.

In the future, if you need to restore / recover, it’s a perfect image backup.
When the restore is finished – you’re 100% back up and running.

34

If you want to pull the logs ZIP, I’ll check and confirm all the permissions are in place

35

Getting “Playback Error” Please check that the file exists and the necesary drive is mounted.

36

Sorry, how do I do that?

37

Yep… need to fix that;

Let me get you a screenshot of what to do:)

1 Like
38

Complete with pictures :slight_smile:

For you, since it’s all in the Plex share, you only need to fix that one shared folder
and “Apply to this folder, sub-folders and files” (an important step) – you’ll see the checkbox as you do it.

39

Logs.zip (6.3 MB)

40

Let’s do a “Scan Files” again after you’ve set the permissions to allow PlexMediaServer to read the media again.