Plex DVR Guide/EPG not Updating

I have no issues with stability, but woudnt rely on it as my main source at the moment

depends on what you are recording
Check Season/Episode to make sure they are correct
If an episode doesnt have a Season/Episode, make sure it doesnt have an invalid date on it

You might find it fine depending upon what you want to record

I have no answer for that.

There would have been an attempt to carry these forward.

The automatic migration of the DVR and recording schedules obviously could not do that. One would need to examine the server logs during the first migration. I do know that the automatic mjgration was not flawless and in probably wrong lineups selected - which would have needed manual correction by deleting the DVR and recreating it with the right Freeview OTA Broadcast lineup

Yeah, didn’t think it just ignored it as other series transferred successfully.

I did that straight away after seeing it picked a wrong lineup, but other series seem to fine at the moment so one show isn’t too bad.

Just submitted some more lineup errors via the form! :+1:

@JCHH @paulsalter Thanks for your replies, think I’ll wait a while longer and stick with my alternative DVR for now.

It’s been five days. The lineup on Boomerang is still 100% incorrect based on other services metadata. From July 30, 00:00 on the schedule is actually just completely wrong. Not just shows missing s/e/t data. It is all just plain wrong shows.
I now have to remove a lot of shows from that channel, because otherwise I will be recording Boomerang about eight hours a day and getting 100% mislabeled shows…

Have you reported it here?

No - not yet. I have a backlog.

I mentioned before that each case needs to be investigated and evidence collected before establishing where the problem lies and submission to our team or provider team and each case takes a number of hours to investigate. It is in my backlog

I have checked the schedule for Boomerang. I need specifics to look for. Like at this time it is showing this and it should be this and that you have already completed a full epg refresh before reporting the problem

This is 31 July schedule from the EPG with times adjusted for your timezone (GMT-5)

I am not able to access the Boomerang US web site from the UK - restricted to US only - but i found this schedule which appears to agree with the EPG - with time zone adjusted to Central

and this is the EPG data for 30 July. Please tell me exactly what was wrong. Hopefully i got time convesions right

(This was for lineup “Grande ClearSource Dallas Digital” - channel 101 Boomerang)

@sa2000 I didn’t mean you :slight_smile:, I meant @NDInnovations

Ok, I just did a full refresh to see if there was still issues. It turns out this is a different problem altogether than I imagined. This is some stale cache issue.
I’m including a set of pictures to detail this issue. Essentially there is duplicate listings overlapping with other showings. The correct show is listed on the grid guide, somewhat, but you can tell there’s issues by looking at all the channels shows and looking at their future air dates. The duplicate shows do not always show up in the gride guide, but I’ve included examples of that.

Thanks - yes i found that after i pasted what it should have looked like. When program data is being updated - sometimes the old entries are not removed resulting in overlapping data. I have raised this with our team to address and resolve

Good to hear. This is definitely important for channels who decided to last minute change their line-up willy nilly.

The issue of overlapping airings in the EPG data has now been fixed.

A full manual guide refresh should be performed to correct the data

2 Likes

Thank you very much :slight_smile:

I notice some strange incorrectness’s, like bad show “year” on some shows. How should I report that?

use the form for the official sub mission and belt/brace it by also posting it here.

Yes - the form - but would suggest you also give details here
including lineup / channel / series / airing time

for lineup “Grande ClearSource Dallas Digital”

Cartoon Network - “The Jellies (2019)” - The date should be 2017, affects every airing. I’m endlessly recording every single episode that airs of this program, no matter if I already have them all multiple times.

AMC - “Fear the Walking Dead (2015)” - August 11, 8pm S05E10 should be S05E09. Aug 19, 8pm S05E10 is labeled correctly S05E10.

Smithsonian Channel - “Aerial America (2019)” - The date should be 2009.

It seems like when there’s an issue in your metadata match for a show you default to the year of 2019.

Looking into it - but with over 400 channels in the lineup - letting me know the channel numbers as well would save me a lot of time in looking into this and dates of episodes since i need to fetch airings for a specific date to investigate a problem

OK i found the channels

042 AMC East
048 Cartoon Network East
156 Smithsonian HDTV

I see one episode of The Jellies on Cartoon Network with wrong year. “Pilot” to be aired 16th August midnight ET and 04:30 am ET. If you see more, please do a full manual EPG refresh and see if it changes.

I do see episode numbers being wrong and I will refer this and the one error on that episode to our provider

This shows the airings over next few days for “The Jellies”. Except for that episode, the others are correct as being 2019 since Season 2 is 2019 and 2017 being for season 1