I didn’t have any power shutdown or something like it… It’s happen since the lasts PMS updated…
I just get the message It couldn’t connect with the Server…
But I did so many times… What you mean with delete Completely, I have tried even delete the Plex folder…
I’ve tried to install it from the PMS website manually and from the Package center…
Do you have the SPK from PMS 1.13.4 still ?
If so, Use it.
No Chuck, where can I find that version please?
I went to get it for you. Our server is down right now (maintenance) and won’t be available until US Tuesday.
If you have any older version 1.12.x and above, you will be fine.
In the future, I suggest you keep the two most recent PMS SPK files for occasions such as this where you need to downgrade due to a problem.
Thanks a lot… for Sure I will… Let’s wait for Tuesday… So thanksful for your help…
Hi! Just want to let you know that PMS is back working smoothly with the 1.13.4
I found it in one of my Telegram group, install it, and fixed the problem…
Something in the last PMS update is wrong. Hope your team will fix it soon…
Thanks again for your kindly help.
Cheers
I am down to the last straw with this. I am running Plex on a RS815+ DSM ver 6.2 Update 2 and Plex server PlexMediaServer-1.13.6.5339-115f087d6-x86_64. Everything had been working fine for years until I upgraded to 6.2 U2 and Plex PlexMediaServer-1.13.5.5291-6fa5e50a8-x86_64. I had to uninstall Plex completely and remove my pref files. I was then able to install 1.13.6 and set the advanced network setting to Bond0. Not Plex fails randomly. I will be in the middle of watching a movie and will receive a network error. When I login to my NAS and try to launch Plex the page won’t load. Most of the time I have to reboot my NAS. Can anyone provide any insight into what is going on here?
Thank you!
@dragoon6 Can you please provide the DEBUG logs so I may inspect them? (Settings - Server - Help - Download Logs) 30 seconds after you experience the failure / error is optimal.
Be advised, this topic is about PMS not restarting and not about network/playback errors.
@ChuckPa It just happened again. Can I send you the logs in a PM?
Got your logs and replied.
TL:DR is Scale it back until we get it running. There’s too many plug-ins trying to start and it takes longer to start than the time you (apparently) allowed before telling it to shut down.
Details in PM.
@ChuckPa My issues started a week ago. PLEX works about 1 out 10 times. I tried reinstalling with the 64bit version and it worked right away, but stopped working the next day. Any help would be greatly appreciated. I’ve attached my most recent logs.
Plex Media Server.zip (42.0 KB)
I could really do with some help here. After having the same problem as everyone else installing Plex from the Synology Package Manager library (DS218+, DSM 6.2-23739 Update 2 installed) I followed what seems to have worked for everyone else here:
- Uninstall Plex
- Restart the NAS
- Download and manually install the latest version of Plex (PlexMediaServer-1.13.5.5332-21ab172de-x86_64.spk). In the DSM Log Center it then says:
User [plex] was created
Access right of the shared folder [Plex] was set
Package [Plex Media Server] has been successfully installed - Restart the NAS
- Run Plex
However after a while watching “Loading”, I just get the “Failed to run the package service” error message. I changed the permissions on the plex shared folder so my username had read access, but it’s still empty. What can I do next?
My installer does not send messages during installation so no mention of creating user [plex] or access rights is ever printed. It seems the package you have has been modified by someone. If you have a Google drive or other cloud storage, I would like to obtain a copy (the postinst script at minimum) of that SPK for examination.
- Download PMS from plex.tv/downloads
- Delete user
plex - Delete the Plex share
- Restart DSM
- Manually Install the package you downloaded from Plex.tv
Additional request:
Please also include the start-stop-status script.
All of these can be found in the scripts directory
The messages I listed were from the Synology DSM log file, so presumably not ones you’d expect to see output from the Plex installer (which I did download from the Plex download site, and not some dodgy source).
I eventually sorted this out when I realised that in addition the the DSM “plex” user share that I was focussed on, there’s an un-deletable “Plex” folder that the installer creates. While I couldn’t delete this I could at least rename it; after deleting the plex user etc I then ran the installer again, it recreated the “Plex” folder, and all is now well (other than having a renamed folder I can’t get rid of!). Maybe something was left in “Plex” from the original Synology package that didn’t get updated by the installer? Anyway, thanks for your helpful suggestions, and everything’s working OK now.
Please explain in detail. I am the author of that installer.
I’ll try to explain what I found and did - I’m no Linux expert so please go easy on me here. 
I SSHed into the DSM and found that the “Plex” folder had been created at /volume1/Plex (previously I’d been looking at the “plex” folder in homes). I couldn’t remove the Plex folder using sudo rmdir -Rf (which I was trying to do as a step in completely uninstalling the non-working Plex installation), even after using chown to make my username the owner of that folder. However I could then rename the folder, to Plex_old, which did the trick when I reinstalled Plex, as the installer created a new /volume1/Plex folder.
To explain what you saw,
- The directory (folder) you saw is the actual Plex “share” where I store all your metadata
- I create it during installation. At installation, you have the option to place it on any volume you wish.
- Because it’s a Shared Folder, deleting it at the shell level will make a mess. The actual files and DSM
will be out of sync with each other. Even if deleted, DSM must be told to delete the “Plex” share. - You couldn’t delete it because your DSM username didn’t have permission to do so (Control Panel - Shared Folders - Permissions).
As Trumpy stated, and as shown in the FAQ, to start over:
- Uninstall PMS
- Delete the Plex share in Control Panel - Shared Folders
- Delete user Plex in Control Panel - Users
Hello ChuckPA
I am afraid that I have the same problem again. I tried to upgrade to PMS 1.13.9.5456 from 1.13.5.5332 with DSM 6.2.1. 23824 and plex stopped working. I have tried everything. I have uninstalled PMS 1.13.9.5456, restarted the NAS, installed PMS 1.13.5.5332 and nothing…same result. Some times my server is not reachable. Others it reaches the server but it cannot acces my libraries…
I am attaching the log files. Any help is more than welcome!!!
Best regards and thanks in advanceLogs.zip (2.1 MB)
The problem you face is still being chased.
Please leave these logs here… I will extract info from them.
In the interim, which also helps me with information, Please install 1.13.4 from my G-drive.
https://drive.google.com/open?id=1bHDRz0IBDDSRs3jEv6Kchwl5GUZq7pfN
