Plex media server not starting after latest update on Synology

Plex Media Server NAS & Devices
110

DS 216+ works now with 64 bit version… :smile:

111

You can use the 64bit version fine :slight_smile:

1 Like
112

Thanks!! :joy:

113

You have disabled debug logging. If you are able to get to server settings, please enable debug logging in settings / server / general / show advanced and save changes

Also check that crash reporting is enabled - it is on the same advanced setings server web page

Then restart the server and upload a new zip of the Logs folder

If you are unable to get to server settings, please edit the Preferences.xml file to set logDebug to 1 and sendCrashReports if it is set to 0

See https://support.plex.tv/articles/201105343-advanced-hidden-server-settings/

I believe on Synology the Preferences.xml would be here
/Volume1/Plex/Library/Application Support/Plex Media Server/

Without debug logging - the only possible issue i can gleam is that may be there is DNS or internet connectivity issue with plex.tv

114

Hi @sa2000

Thanks for your suggestions. However, as of now, with 64 bit version, Plex is up and running.

Thanks
Gopal

115

Same issue on my DS416play, installing 64 version over the existing installation resolved the issue :ok_hand:

1 Like
116

I ran into this same issue with my DS1817+, the link above for Plex version 1.13.4 resolved the issue for me as well.

117

Thanks a lot. Doing a reset and reinstalling DSM without update2

118

That definitely fixed it…but why it won’t run 32-bit Plex anymore? I have a DS415+ which has a Intel Atom C2538 processor…which is indeed a 64-bit processor. Maybe Plex will be faster now?

119

Hi,
same here: installing the x86_64 version PlexMediaServer 1.13.4.5251-2e6e8f841 solved the issue. I guess as the initial installation years ago was 32 bits only, the system just continued to update to the 23 bits version, regardless of the NAS capability.
@treasureChest, Thank you a lot for having pinpointed this !

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Can we get some hurrays for @treasureChest !!! :smiley:

121

64Bit version fixed my issues also. Thanks everyone.

122

Aw shucks everyone I’m blushing, glad I could help!

5 Likes
123

Thank you @treasureChest, installing the 64bit version solved the issue for me too!

124

DS1817+ after update to DSM 6.2-23739 Update 2 my Plex PlexMediaServer was failing to start.
But Plex PlexMediaServer-1.13.4.5251-2e6e8f841-x86_64.spk fixed all my problems!

125

Thanks @treasureChest Getting the 1.13.4.5251 worked for me to :smiley:

126

I also switched to the 64bit version on my DS1815+.
Now its running again.

Thanks to the support.

127

Had the exact same symptoms on DS1815+. 64 bit solved it. Thanks @treasureChest

128

Thanks for carrying on while I got some much needed sleep :slight_smile:

So the 32 bit PMS on DSM 6.2 is the root cause of this problem?
That’s definitely a Synology bug but I can work around it by making the installer sensitive to the CPU, DSM version, and package and then refusing to install 32 bits on 64 IF that’s what needs to be done.

Before discussing this further with Engineering, how do all of you feel?

Force 64 bits on a 64 bit machine?

129

i had 64 bit version (1.12.something) and same issues as the others here.