Plex Media Server - Synology DSM 7 Preview - Issues ( Archive )

[ChuckPa]

@cortig,

thank you for your understanding.

In VI,

1. SSH into the box.
2. Jump to root
3. cd “/volume*/@apphome/PlexMediaServer/Plex Media Server”
4. ls should show all the files of your existing PMS installation. If you see contents in “Plex Media Server” then your server is indeed still intact. I suspect it is.
5. Now, in VI, remove the following Name="value" sets from Preferences.xml:
   a. PlexOnlineUsername
   b. PlexOnlineToken
   c. PlexOnlineMail
   d. PlexOnlneHome (might not be there)
   e. AcceptedEULA

Save the file.

Now the server is “pristine” and ready for claiming.

[cortig]

@ChuckPa

Now, in VI, remove the following

I FIGURED IT OUT!!! (sorry for the all caps, but it was one of these moments when I wanted to should it out to the World).
I had nothing to do with any of that actually.
It turns out DSM 7 changed the MAC address of the Synology DiskStation, messing up in the process my carefully crafted DHCP IP reservation on the router so every time Plex attempted to connect to the PMS, it led nowhere…

I corrected the UP reservation table to reflect the change, forced the disk station to use the proper IP and it all worked out (with a pristine setup where I have to re-configure everything, but that’s definitely the least of my concerns at this point!).
Now the weird thing is that /volume1/Plex is just as empty as before (so data must be stored elsewhere I guess), but at this point… I’m fine with it

Thanks for your help!!

[ChuckPa]

@cortig

You are correct; /volume*/Plex no longer contains anything about Plex Media Server

@ChuckPa

Summary of Changes

1. The Plex Media Server package name is now PlexMediaServer
2. The user we run as is now is an internal system user called PlexMediaServer
3. For each share that you wish Plex Media Server to access, you need to go and set read/write permissions for the PlexMediaServer system internal user.
4. We have new install and uninstall options to assist with access to logs as well as starting over if required.
5. We no longer store app data in the Plex share (more info below)
6. If you had a previous Plex share we will guide you through the process of migration.
7. Packages are only signed when installed from Synology’s servers.

Item 5 above.

The Plex share is now free for you to do as you wish.

Did all your existing server migrate?

If so, The only additional work for you to do now is, instead of granting user Plex permission to read your media, you grant permission for System Internal User “PlexMediaServer” to read that media.

[cortig]

@ChuckPa

Did all your existing server migrate?

If so, The only additional work for you to do now is, instead of granting user Plex permission to read your media, you grant permission for System Internal User “PlexMediaServer” to read that media.

Nothing at all, It all started as if I had never used Plex. I had already allowed PlexMediaServer to access the location where my media files are stored so all I had to do was to re-add the folders one by one (I have things split up between movies and TV shows and by language, etc, so a bunch of folders) and the MPS started re-indexing everything.

The only thing I am a bit worried about with the new setup is how to add new media and how to get it to delete from the Plex UI if I don’t want to keep it. I had issues a while back when I added media through the network under my own user account. The PMS wouldn’t delete them. I had to make sure I was adding them connecting through the LAN under the “Plex” account. It seems to be depreciated now, and I can’t connect through PlexMediaServer since it’s an internal account… We’ll see

[kwatsch_gmail_com]

I could install the new package, but plex does not find any previous content and I cannot add some manually.

I checked the permissions of the previous Plex volume :
/usr/syno/bin/synoacltool -get /volume1/Plex
ACL version: 1
Archive: has_ACL,is_support_ACL
Owner: [root(user)]

 [0] group:administrators:allow:rwxpdDaARWc--:fd-- (level:0)
 [1] user:PlexMediaServer:allow:rwxpdDaARWc--:fd-- (level:0)
 [2] user:admin:allow:rwxpdDaARWc--:fd-- (level:0)
 [3] user:plex:allow:rwxpdDaARWcCo:fd-- (level:0)

And also checked that PlexMediaServer Internal user has the needed RW auth on the Plex volume. Same for my media volume called “video”.

Many thanks for help.

[cortig]

@kwatsch_gmail_com

I could install the new package, but plex does not find any previous content and I cannot add some manually.

The page I was getting after the No Soup For You warning looked pretty much the same. When you look at the settings on this page (Réglages), can you see your PMS? Mine wasn’t showing up — hence the fact that I couldn’t add any media.

[ChuckPa]

@cortig

The ‘No Soup’ message pertains to authentication.

You state you have new MAC addresses ( physical hardware does not change its MAC address ).

There is something else happening.

To confirm your data is there:

1. ssh into the Syno
2. sudo bash
3. cd /volume*/@apphome/Plex*
4. du -ms .

the du command will take time. It will report how much storage you are using.

Anything above 3MB means there is data there.

[kwatsch_gmail_com]

I did not get any “No Soup for you warning”. Not sure about the page “Réglages” you are mentioning. Is it the Plex Settings page ?

[ChuckPa]

@kwatsch_gmail_com

(Nice name – LOL)

Grant permissions to the new username so it may access your media.

Our username has changed

New name = PlexMediaServer

[kwatsch_gmail_com]

Already done as mentioned in my initial message.
Plex shared volume :

My media shared volume :

[ChuckPa]

@megabyte0469

If you are still having a problem with HDR-> SDR, please open a new thread and ping @chrisallen

[ChuckPa]

ALL:

I made a slightly incorrect statement regarding HDR processing.

1. HW transcoding is available in this Preview
2. All native-app tonemapping is software-based at this time.

Only the Docker containers have the complete set of runtime libraries to perform HDR->SDR tone mapping in hardware.

[cortig]

@ChuckPa

The ‘No Soup’ message pertains to authentication.

You state you have new MAC addresses ( physical hardware does not change its MAC address ).

There is something else happening.

The MAC address of the Synology drive is different from the one I had been using for years in my DHCP reservation table on the router. The MAC address is not always as carved in stones as a lot of people think and it can sometimes be changed via CLI (through ifconfig eth1 hw ether). I also since found some threads that reported related issues when they upgraded to DSM 6 a while back when it came out. The fact is, once I corrected the MAC-based IP forwarding issues in the router, I immediately regained access to the PMS.

Regardless though, I tried to run your commands and ran into some weird issues…

bash-4.4# cd /volume1/@apphome/Plex*
bash: cd: too many arguments
bash-4.4# cd /volume1/@apphome/; ls -l | grep Plex
drwx------ 3 PlexMediaServer PlexMediaServer 4096 Dec 10 20:59 PlexMediaServer
drwx------ 2 root root 4096 Dec 10 13:45 Plex Media Server

As you can see, there are two PMS folders. One owned by PlexMediaServer and another one with spaces in its name and owned by root.

Inside the PlexMediaServer folder, there is a Plex Media Server subfolder with plenty of data. du -ms . runs forever on it… (I eventually gave up — but it implies there is data there).

bash-4.4# ls -la
total 44
drwxr-xr-x 10 PlexMediaServer PlexMediaServer 4096 Dec 11 14:57 .
drwx------ 3 PlexMediaServer PlexMediaServer 4096 Dec 10 20:59 …
drwxr-xr-x 5 PlexMediaServer PlexMediaServer 4096 Dec 11 13:26 Cache
drwxr-xr-x 3 PlexMediaServer PlexMediaServer 4096 Dec 10 20:59 Codecs
drwxr-xr-x 3 PlexMediaServer PlexMediaServer 4096 Dec 10 20:59 ‘Crash Reports’
drwxr-xr-x 3 PlexMediaServer PlexMediaServer 4096 Dec 11 15:17 Logs
drwxr-xr-x 3 PlexMediaServer PlexMediaServer 4096 Dec 11 12:31 Media
drwxr-xr-x 4 PlexMediaServer PlexMediaServer 4096 Dec 11 13:08 Metadata
drwxr-xr-x 3 PlexMediaServer PlexMediaServer 4096 Dec 10 21:01 Plug-ins
drwxr-xr-x 7 PlexMediaServer PlexMediaServer 4096 Dec 10 21:00 ‘Plug-in Support’
-rw-r–r-- 1 PlexMediaServer PlexMediaServer 774 Dec 11 14:57 Preferences.xml

“Plex Media Server” (the one owned by root) is empty though and 1. du -ms . returns 1.

[ChuckPa]

PLEASE understand.

Just as I stated in the Preview announcement,

EVERYTHING CHANGED

@cortig

Inside the PlexMediaServer folder, there is a Plex Media Server subfolder with plenty of data. du -ms . runs forever on it… (I eventually gave up — but it implies there is data there).

This tells me your server IS there. It exists and was maintained intact.
The issue here is why you lost contact with it in the authentication steps.

[cortig]

@kwatsch_gmail_com

I did not get any “No Soup for you warning”. Not sure about the page “Réglages” you are mentioning. Is it the Plex Settings page ?

Yep. On the capture of the Plex setting page you provided, the server doesn’t look like it’s listed (unless it’s further down and I can’t see it)… If that’s the case, it’s the same type of situation I was in.

Now that things are working again for me, it shows up.

and I can select sources again.

[cortig]

@ChuckPa

This tells me your server IS there. It exists and was maintained intact.
The issue here is why you lost contact with it in the authentication steps.

In a way, it’s reassuring to see it wasn’t all wiped out
If I understand correctly, that’s the old data (and the new data lives elsewhere)?
The modifications dates on the folders imply that the data has recently been accessed and modified. If it’s no longer used, should I consider cleaning it up to regain disk space at some point? (no rush — I can run any test you want me to. I’m just wondering, for the long run).

[ChuckPa]

@cortig,

When I can stop putting out forum long enough,

I will finish the change in the package scripts to correct all this.

I spent 9 hours last night and 6 more hours today so far rewriting them.

If all goes well, I will complete testing tonight and release new packages before morning.

The preview has done what I hoped – Exposed deficiencies in how to handle migration of users from the old DSM to the new DSM

Again, I apologize for the fuss. This is a huge effort.
I am essentially dealing with a completely new product.

[cortig]

@ChuckPa

The preview has done what I hoped – Exposed deficiencies in how to handle migration of users from the old DSM to the new DSM

I deeply sympathize @ChuckPa! Best of luck fixing it all. Just let me know if you need me to test-in anything.

Corentin

[ChuckPa]

thanks. I greatly appreciate it

I will advise all.

I may reach out to a few selected volunteers to help a controlled test.

[andreab_1969_gmail_com]

thank you for your availability, honesty / sincerity … especially for the perseverance in reaching the goal “a new version for a new and substantially different operating system”