I can upload from my PMS, which I attached. , but I cannot find anything on my NAS that allows me to upload from my Samsung.
This isn’t an issue of it jumping once and then playing. It jumps multiple times during playback of a single movie or TV episode. A 40 minute episode was finished in about 17 minutes because it kept making random jumps. All files were mkv files x264, and it consistently did it on every file.
I attached the zip of my PMS log, but unless someone can walk me through pulling another type of log from my synology NAS, the link you sent me aren’t helping me. Other people were complaining of the same issue above, so maybe others can help.
Ok, tell me where to find it on there. Problem is, responses here are too slow, so I already downgraded to an old beta app. Will the log still be there?
My parents just called me and told me they were having the same issue with a KS8000 tv. Episodes randomly skipping etc. I got it fixed for them by telling them to just fling the episode from iOS to chromecast. Something broke about the Tizen app
In the Samsung app, go to setting, then privacy, then log to media server.
What did you downgrade? PMS? If so the logs will still be there. Can you tell me what movie/episode you were playing. Checking a couple of logs I don’t see you playing anything on a Samsung TV.
If this happened some time ago it might be best to recreate the issue.
turn on that setting in the Samsung app
play a file and wait for the glitch to occur, note the time (real time or playback time)
Actually, I used a USB drive to install and old beta app i had on it, and it did downgrade. Now I’ve deleted Plex completely from my smart tv, but when i search, it keeps reloading the beta version even though the USB is no longer attached. So I’m having trouble upgrading. Someone else may have to supply logs.
I’ve set up my Plex on Samsung to send logs to my PMS, so in the future I can supply logs. My downgraded plex is 3.84.1, and even deleting it won’t let me find 3.105.0 again right now, unless someone knows how I can force the latest version.
Thank you for at least acknowledging the urgency of this issue. It’s affecting a lot of people.
Try deleting the beta app. Then unplug your TV for a minute to clear out any cache, then plug it back in, turn it on and check the Samsung store for the latest app.
I got the update back, enabled logs, and tried to watch an episode. It was a 20 minute episode that jumped forward 3 or 4 times and was finished in 5 minutes. I downloaded and zipped logs on PMS, but i don’t see anything about the samsung app in it.
The file name is
Happily Divorced - S02E04 - The Burial Plotz.mkv
Thanks for the log. I do see in it where the playback is jumping. It appears that the app is having issues communicating with your PMS. I will need you to turn on verbose logging in the PMS settings, then recreate the issue and provide me new logs. Turn off verbose logging after you do this, otherwise it will just clog up your logs with unneeded info.
Note: only turn on verbose logging when specifically asked. If you provide logs with that enabled and it wasn’t asked for, you’ll get yelled at.
Has there been a response to this? It’s a pretty big issue if it’s happening to a lot of people across multiple platforms.
Can’t they just patch it through a PMS update? Clearly it’s not an issue specific to the Samsung app. Plex updated again yesterday, so I’m back to the unwatchable version.
Add my 3 Samsung TVS and 2 Roku players that are skipping. Movie night with the grandkids was a record 29 minutes. The actual movie time was 110 minutes.
