Plex randomly jumping forward during playback

Plex Players Smart TVs
41

In case the additional information helps (not sure that it does), the issues started happening with the “PlexMediaServer-1.16.4.1469” update on macOS (Catalina beta 5). I downgraded the PMS to “PlexMediaServer-1.16.3.1402” and the issue went away.

And yes, the issue seems to be mostly there with MKV files. But then again, Plex seems to have a lot of issues with MKV files all the time - does not display subtitles from MKV files sometimes, for example. Other times, it will show the subtitle fine. I do realize that MKV is a wrapper format and that the issue might be elsewhere but just letting you know.

My client/player is the Roku Plex app but I don’t know if the issue is on the client side since downgrading the server did fix the issue for me.

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42

I also have this problem on three Samsung KS and one KU. 3.109.2 client, Tizen 2.4.0 on latest server version on the Plex Pass channel running on Windows 10. Logs are attached.
Plex Media Server Logs_2019-08-10_10-56-58.zip (2.6 MB)

I can confirm that downgrading server to version 1.16.3.1402 solved the problem.

43

Any updates on this issue? Same problem here with 2 Samsung Tv’s, no issue on Apple TV

44

Having same issue on 4 Samsung TV’s, works fine on XBOX One and TiVo (old UX).

45

Having the same problem with my Samsung TV following Plex update earlier this week. Would additional logs be helpful?

46

I have a ks8000 and Turned off directstream or directplay (cant remember I did one at a time) and it went away… still didn’t transcode which was good. To me problem is worse with x265/hevc material. Hopefully fixed soon, love the new interface though

2 Likes
47

Also having this issue since the update that forced the new layout on Samsung. Two Samsung’s same issue but Roku has no issues all local.

Tried in in the android app with no issues on my Samsung S8

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48

Thank you for the tip about turning off the Direct Play. Hopefully they get this fixed sooner and not later, but that temporary fix at least allows videos to play without skipping forward, at least so far. Nice catch!

49

I am not seeing this with my HTPC running KODI w/ Plexconnect. Only on my Samsung KS8000 when using the app within the TV.

50

I reverted back to plex windows media server Version 1.16.3.1402 and now I am up and running again. Thanks for the other 2 users who reported this. I am glad its just a bad server update. The new one for all UI is a welcome to something we had in the past. So I am happy for that along with the 2016 Samsung has been updated and the search is easily accessible again. It has been hard to get to for a year.

51

Same for me here. Samsung TV and Server V. 1.16.4.1469

52

so to downgrade I uninstall 1469 then install 1402? just looking for confirmation before I botch anything (I’m assuming no settings are lost)

53

Yes that’s the method.

I made it this afternoon on my 2 servers and now I can watch all my movies on my 2 Samsung TV. I didn’t loose any settings in the servers

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54

I have 3 different Samsung TV Tizen OS versions… 4.0 (1260), 3.0 (1270) and the problem Tizen OS version 2.4.0 (1240).

…Down grading to previous version fixed playback issues. Switching out of the BETA channel permanently now. When I first bought plex I didn’t have kids, now I have two under 7. I don’t have time running around the house troubleshooting TV problems.

1 Like
55

s Plex von allein vorspult in der neuen Version? Wenn ich was schaue springt er in einer Tour weiter. Total seltsam.
Plex Version 3.109.2

Hab 1 Samsung Smart TV von 2016, beide zeigen das Verhalten.
Mit der alten Version läuft es problemlos.

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@ratte123 Note that this is an English only thread…

Google translate:

plex by itself rewinds in the new version? If I look what he jumps in a tour on. Totally strange.
Plex version 3.109.2

Have 1 Samsung Smart TV from 2016, both show the behavior.
It runs smoothly with the old version.

57

Same Problem here with two Samsung 2016 UHD TV’s and one Nvidia Shield. On Samsung i installed an old Beta Version to fix. :confused:

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I can also confirm same issue with Samsung TV and Server V. 1.16.4.1469 started when I upgraded server to 1469.
No skipping of playback on Amazon Fire Tablet or Chrome web browser on Mac. Just the Samsung - very frustrating not to be able to use the big screen. Hope this is fixed ASAP!!!

1 Like
59

Having the exact same issue on samsung tv. Unwatchable. Forced to cast to chromecast now.

60

i have the same issue. Direct Play is completely broken on my Samsung KS9000.

@all deactivate direct play in the settings and it should work again.

1 Like