-
Are you running Plex Media Server on the Synology or on your Mac?
-
Check and reset the file permissions on the Synology NAS.
If you are running PMS on the Synology, make sure system internal user PlexMediaServer has at least read access to the media. See Synology FAQ #19 & 30.
FAQ 19: Setting permissions to allow Plex access to media files
FAQ 30 - Migrated to DSM 7 and all my media is gone -
Verify the naming structure for your media. The new Plex Movie and Plex TV Series scanners/agents are more stringent than the legacy agents.
Plex Documentation → Your Media
→ Naming & Organizing Your Movie Files
→ Naming & Organining Your TV Show Files