It’s a half hour change at most to swap it from an ip field to a string for a fqdn. Mark it for advanced users only and advise they will need a valid ssl cert.
A better solution would be to have a subdomain eg xxx.users.plex.tv, and provide a cert, but that I would agree isn’t worth the time over other issues for the moment.
Either way, it should be reasonably high on the list for ps5 issues, because it really is a showstopper for me and others.
Thank you, Moussa.
It’s also happening on PS4, it was normal until a few days ago. I tried it on a neighbor’s PS4 and he had the same problem, then I asked an online friend and both the plex app and the ps4 media player don’t recognize the server. I suspect the cause was the latest PS4 update.
The problem persists. 
Wow thanks a lot! For me it was enough to change the DNS settings of the PS5; So the primary to 1.1.1.1. and the secondary to 1.0.0.1.
This worked for me. A thousand thankyooos!
I can stream but only direct stream is working, I can’t direct play like my tv or Xbox, it’s always buffering any idea?
Thanks
“this isn’t a use case we want to spend time on” OK if I open up my server to the Internet and it gets breached is plex going to accept liability?
Let us use insecure servers locally.
I finally have the Plex app working on the PS5.
I have a more complicated home network setup than most Plex users, including running my own DNS server and serving Plex via a HTTPS reverse proxy (including a lets-encrypt certificate). Here’s some of my findings on how I’ve come to believe how the Plex app works in the hope it helps you troubleshoot.
Upon starting the Plex app, if settings -> remote access is enabled on the server, the app will try and hit https://somerubbish.plex.direct:32400 making use of some DNS rebinding tricks. Your Plex server will be listening on HTTPS with a valid cert named like this. In most circumstances, this’ll work… but I don’t have remote access enabled, nor do I want to enable it.
If you start the app without settings -> remote access enabled, the app will try and connect to a custom server URL defined at settings -> network -> custom server access URLs, this URL must be HTTPS, so for example mine is set to https://plex.mydomain.com, and if I load that up in Chrome on my network, it serves Plex fine (because i have Plex running behind a loadbalancer on 443 using a valid certificate).
To figure out what Plex is trying to access, I looked at the DNS queries made from my PS5 to my DNS server, and saw that plex.mydomain.com was being queried when remote access was disabled, so this is a good place to look to see where the app is trying to load Plex from. Next once Plex is asking the right server for Plex content, I then viewed the network traffic to verify that Plex was talking to the right service on the correct port.
This would normally be enough info, but for me it still was not working. So I proceeded to look at the network traffic between the Plex HTTPS reverse proxy and the PS5 and I saw that the app was trying https://plex.mydomain.com but was failing to connect as I has set the minimum TLS version to TLS1.3, the Plex app does not support TLS1.3, once I lowered that to TLS1.2 it all worked fine.
I’m extremely disappointed in the lack of documentation from the PLEX team on how to troubleshoot this as its clearly been plaguing users for well over a month. The lack of error information in the Plex app is completely unacceptable, we should not need to resort to this level of troubleshooting to figure out what is wrong. Am also rather disappointed TLS1.3 does not work but it is entirely possible that this is a PS5 limitation though I’d like to think Sony are better than this.
Hope this helps.
@terrycain you’ve just made my Christmas. Many thanks for doing what plex should have done themselves.
Bullsh*t answer. This is the hottest device of the year and you can’t fix a problem that is plaguing most of your user base without them having to jump through massive technical hoops? Fix it.
Hey man, being hostile isn’t going to make your issues get fixed any faster. I also have multiple problems with the PS5 app, but you have to understand that getting something implemented that will help <5% of the user base in exchange for something that would otherwise help >50% (and yes, there are many issues to be fixed that affect everyone), is not a priority. Let the Plex devs work on the issues that affect the most people, and the Plex ecosystem on PS5 will be better for it in the longrun.
If it’s really such a PITA for you, you can always use a different client until the PS5 app is up to your standards…
To be clear, I’m talking about not supporting manual https local connections right now. That’s a very specific use case that affects a small amount of users and has a known path to a solution (signing into plex.tv). We’re looking into the issues affecting those users who are signed in and having connection issues.
This worked for me perfectly
Any updates a month later?
i just read this whole huge thread to solve my issue but alas.
I also have PS5 and I can see the local server but I cannot connect to it.
i have tried everything possible from this thread and nothing worked.
Please help!
pc/android etc works fine. the only thing that does not work is the PS5.
what gives???
I think that Plex employee should do the Clear Guide Tutorial for Dummies .How exactly to do thigs. Because this is all SO MUCH WATER AND NOTHING HELPFULL .Or make new version JUST PLUG AND PLAY. Anyone who has more engineer background can change the things for themselves.
I am also struggling with this issue. I am no network expert and do understand Plex’ policy for using https/SSL connections but my Synology NAS 218+ is somehow not build for that. I messed a lot around with certificates that are not signed properly and set domain names for my drive to be accessible from the ‘outside’ and opened necessary ports in my router and it still won’t work. When I test the connection it seems that when open the plex media server from the NAS DMS the connection is securd and I have the green lock for the login screen. After logging in the connection is not trusted anymore and this may be the reason why it won’t work with the PS5. It seems like I need to tell Synology to open Plex with https instead of http but I can’t influence that I suppose. I can imagine this all sounds confusing but as as said before I ain’t no expert in these things and I am confused as this post sounds and due t messing with all kinds of settings and certificates concerned about security issues now, too. This should be a user friendly no brainer but it’s the total opposite.
Just got PS5 and I have the same problem. PS4 works fine. Remote servers works fine, only my local server is not reachable. Any news on the topic? Will there be a fix from Plex or Sony?
Yo thank you legend!!! You the man. This fix it for me. Cheers mate
I want to know if Plex on PS5 will get an update soon. It is the most in demand console of all time right now and has been out for nearly 5 months. We need a permanent solution and enabling secure connections makes certain titles unplayable. Not to mention the near constant buffering on some, regardless where the media server is hosted. Desktop, ps4, switch and even the terrible tv app all work fine but this one is garbage and needs some help. For plex pass users this is not acceptable. PLEASE!
