Synology Plex not finding all files

To add to @tom80H’s post…

Two documents that may be of assistance:

Regarding the location of your media files:

  • Do not use the default folders created by Synology. Those are for use by Synology’s apps. DSM has a nasty habit of resetting permissions and removing read access for Plex.
  • Consider making a new shared folder, such as /media, to hold your files. You can then create movie, tv show, etc folders within /media. This avoids conflicts with Synology apps and is mentioned in the documents linked above.

Regarding permissions, here’s the short version:

  1. Open File Station.
  2. Right click on the folder holding your media & choose Properties.
  3. Select Permission Tab
  4. Make sure PlexMediaServer has at least read permission to the folder (Edit if necessary).
  5. Important: Check the box for “Apply to this folder…”
  6. Save
  7. Wait for DSM to finish checking/setting permissions.
  8. Then, in Plex, re-scan your libraries