All of this — plus the broken game controller controls during playback.
Please fix this too. Maybe allow users to individually set their CC/subtitle position. Constant image screens will all suffer if it’s not fixed. Thank you
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My Plex server is hosted with cloudboxes.io The new video player causes an error when you try to play any content. The error says I should try restarting Plex server or the Plex media player. Neither of those suggestions fixes it. The only solution that works for me is to go into the advanced settings and disable the new video player. Hope this helps anyone else who experiences this issue.
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Also, there’s a position control for subtitles, but only bottom, middle and top positions. If that control would give us more steps it would be a real enhancement.
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Same Problem here! I got my Server installed on my Synology DS918+ NAS and it worked fine with the new video player for some weeks. I don’t know what happened, but one day i got the same error saying “restart server and/or media player” and since then, the new video player can’t play video files with more than 2 audio channels… Doesn’t matter if ac3, dts or dolby, the new video player won’t start if there are 5.1+ channels in the selected audio lane. Stereo just works fine!
I really hope there’s a solution for that problem, i just don’t understand why it won’t work anymore…
Can you please reproduce and provide some logs, please? 
Sigh. The new player is totally hosed again. Plex has show time and time again their QA process needs work (or that they need a QA process).
Again, as usual, completely disabling the “new player” (read: totally worthless buggy player that we’re apparently employed as bug-finders for) and using the “legacy” player fixes all playback issues with Plex on my NVIDIA Shield.
Every single new Plex app update re-enables the “new player”, which artificially inflates their “adoption” metrics internally so they can say to management, “look at all the people using it though”.
The people who’ve been using it and leaving it enabled are… sheeple.
I’ve said it before and I’ll say it again- Ya’ll need to get your QA process down Plex because as good as Plex is, it’s… bad. Like terribad. Every time you make a release I am afraid of what might break next and that’s a TERRIBLE user experience.
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If you’re seeing issues, please describe the issue in detail, and provide some logs. Being passive aggressive about it doesn’t really help anyone 
The old player will be going away, so better to get as many issues fixed as soon as we can.
Does reporting inside the plex app itself not work? I have been reporting crashes in app and on forum for the past few months.
If the only way things get resolved is pulling the server logs and device logs. Why bother having the app report the crash and users submitting their logs automatically if they need to be pulled manually.
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I do feel like quite the broken record about Plex and the shield lately.
I had the exact same problem that @das_shrek mentions in his post as soon as I was forced onto the “new player” (sigh, AGAIN, despite repeatedly disabling it in settings UI (what does that word mean if it doesn’t stay “set”?)) from a not-atypical Android play store update.
Here’s a screenshot for you:
I am not seeing any issues because I’ve reverted to the old player, but thanks!
I’m a longtime plex user. There’s nothing special about my current setup. It’s a Plex server running on debian linux and an nvidia shield (1st generation). Everything has been working for years until the new UI and the new player and since then everything has gone downhill.
I guess I’ll just have to hold on to an old copy of my server and client to keep using the old player.
I realize people are change averse but I usually welcome it if it doesn’t make me do extra work. Plex’s recent changes make me do extra work. Change is usually good. Recent Plex changes are not.
Anyways, won’t be providing logs until I’m literally forced, kicking and screaming, onto the new player and my setup no longer works properly. Until that day…
That’s one user facing error that can have multiple underlying causes. If you’re unwilling to provide logs, then that makes it really difficult, if not impossible to help diagnose what the underlying cause is, and fix it (if it’s not already been fixed in a not-yet-public version). That not only doesn’t help you, but doesn’t help other users who may experience the same issue. We’d rather work with you to resolve these issues.
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It does, but I don’t personally have access to those. If there’s some more specific information you’ve got, I can follow up on the crashes.
Also 100% this. I have crash logs enabled. So seriously, shrug@Plex.
This is 100% really reasonable. The thing is, I have a day job, and when I’m home I just want to relax and watch some media. I don’t want to debug my system and submit logs.
I apologize for being an ass You’re correct in that in takes less than 5m to provide you logs. Donezo. Have a nice evening 
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No worries! Thanks for the logs! Should b solved in the current v7.31 beta 
Hey, i really don’t understand what happened… a few days ago my Shield TV again activated the new video player by itself… maybe it got an update. And again, Videos won’t play until i deactivated the new video player.
Today i saw your reply and wanted to replicate the problem for exporting some logs. So i turned on the new video player, selected a file containing DTS 5.1 and… it worked without any problem…
Just tested a few other files and it plays everything i tested… wtf 
It didn’t work for i think 4-5 months and now, when i want to export some logs… it works!
I will export some logs for you if it occurs again, hopefully the logs of stgarf will help you solving this weird error!
Thanks for your help!
Well, if you’re on the beta, it could be that a new beta got pushed. If you see any further issues, don’t hesitate to reach out. Very glad to hear it’s working well for you!
Ill post logs tomorrow when I can, but everything I have seen shows no errors for the problems I’m seeing…
My situation is. Shield TV Pro 2019 edition. When using the new player I get the error this network is not fast enough, at least once per episode when playing 4k files. The old player with the same file shows no such problems. both players are playing the file in original format with no transcoding, direct play. I also have issues with my shield blacking out when playing a file on plex and other issues that I feel are hardware related and not on the settings or software side. Thats another story though
Ill also be trying to beta as soon as I’m accepted again. I hadn’t realized I needed to sign back up after new official releases.
You can side-load the beta yourself instead of waiting for the google play/plex account to get all linked up:
(Probably not the ideal method, but it’s the quickest. The one caveat here would be to remember to update occasionally or re-enable play store updates and go back to stable-channel releases if that becomes arduous.)
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