Hi,
I am having an issue where PMS does not match the TV Series “Poldark (2015)”. I have tried manually matching the series, which added the correct theme music and artwork, but posters do not download and episodes do not match (meaning that the names stay “Episode 1” for example.
I have tried performing the Plex Dance, but it did not work.
Please help
Kind regards
Robbie
Exact naming of the episodes, from the root of your TV library and down to an episode please…
And screendump preferred
Hi,
Sorry I forgot to attach it.
Please see attached
Check that the media files haven’t got a metadata tag set in the mp4 file itself.
(Also could check this by moving the Local Media Assetagent to the buttom, and then do a plex dance
I have tried that now and it’s still not working
Does the media files have an embedded title tag?
Hmm…Then do the Plex dance again, and right after that, upload a zip file with the logs in debug mode
Performed the dance again as requested, please see the attached logs (in debugging mode) as requested.
Thank you so muchPlex Media Server Logs_2020-01-05_17-18-20.zip (2.4 MB)
From the log:
Jan 05, 2020 03:11:11.467 [0x7f8911f1d0] ERROR - Error issuing curl_easy_perform(handle): 28
Above means either a bad gateway, or bad dns
Or…In other words…Your NAS can’t access the internet
I do have access to the internet, I am working away from home on my PC and haven’t noticed any dropped connections or something like that.
Any advice on how to further diagnose the connection then?
According to your logs, there’s no access for Plex.
Try and reboot your Nas
I rebooted and did the Plex dance again. It still can’t be matched.
Plex Media Server Logs_2020-01-05_19-00-34.zip (2.4 MB)
It may seem insignificant, but try adding a hyphen between the show name and season information:
Poldark - S01E01.mp4
The scanning agent expects the hyphen as a delineator between the various pieces of information in the file name it uses to identify the media:
Show Name - SxxEyy - Optional information.txt
I’m not sure if you’ll need to Dance the files after making the changes, likely a scan will suffice.
Also, you may want to include the year in the file names as well, as you did in your directory name. The docs show that when the year is present, it should be in both the directory and file names.
I did see matching, as well as a failed attempt to a download:
Jan 05, 2020 18:51:52.396 [0x7f49cd71d0] WARN - HTTP error requesting GET https://thetvdb.com/banners/actors/328641.jpg (0, No error) (Failed to connect to thetvdb.com port 443: Connection timed out)
And the url works for me, so as said, you have network issues!
I will try that and let you know, thanks
I will absolutely not deny that, I will speak to my ISP and report back.
Sorry did not mean to upset you @dane22
If the NAS has a separate setting for “DNS Server”, try setting that to 8.8.8.8 (Google).
Also make sure that the NAS has accurate time and date; activate the NTP client.
After 6 years up here, it takes a lot more to upset me 
I have tried that and not working.
Also, I have tried performing the Plex Dance on one of my old and already matched TV Shows. It seems that nothing is matching for me anymore. I have reconfigured my router to operate in Router mode and not Access Point mode. Meaning that my Internet IP is 192.168.1.3 and my local IPV4 IP is 192.168.0.1. Do you think that Plex does not support this maybe?
Kind regards
