UK Freeview EPG

[JCHH]

A number of us (also in England) no longer use Plex’s EPG due to its lack of accuracy. This problem has been ongoing for about 10 months now (since they changed providers).

10 months tells you that it will never be fixed…

[sa2000]

@Lawdie

The EPG information in Scotland appears to be garbage, BBC One Scotland shows me EPG data for a lot of England shows example 3pm through till 6pm has the wrong shows then it gets back on track.

I have already highlighted a few examples to our provider. I am passing this on as well

@Lawdie

Half the channels dont get a channel number assigned to them and I have to manually map them

Are you using a PCi / USB Tuner ? I have seen issues like this when the signal is not good and there are delays.

If there are channel number changes / swaps then manual mapping is needed as happened recently with some Freeview channel changes.

If not, let me have screenshots and server logs after a channel scan

@Lawdie

The ones that do work have a 90% chance of having no guide data

what are you referring to here - examples? Are these new channels ?
These web pages give details of recent changes

Updates and alerts

https://www.rxtvlog.com/p/freeview-updates.html

[Lawdie]

I’m using a USB tuner, Ill be moving my aerial this weekend hopefully to a better location, will run another channel scan and see if more of the numbers map up, the channels themselves seem fine

Today doesn’t seem as bad today for BBC One Scotland in the EPG
BBC Scotland channel seems to be the most broke today

[Album] Imgur

By guide data I meant clicking a show and getting a brief description of the program, alot of them are blank.

[andyev26]

@sa2000

I regret that we have a setback on this and it now needs to be fixed in our ingestion process.

It is on the list of developments but is held back at the moment because of some re-engineering of the ingestion process to improve its reliability. Once that is complete then I will push for this to be addressed

Having refreshed the guide this morning, I notice that two problem channels, 5 Star and ITV4 both seem to have a continuous recording for movies. Is this something Plex has done - dare I hope this has been fixed?

[andyev26]

@sa2000 This appears to have been fixed. Great news if so but are you able to confirm?

[captain_caveman2k]

@andyev26

@sa2000 This appears to have been fixed. Great news if so but are you able to confirm?

It certainly looks that way and this is great news

However, the logic is a bit flawed in places as it seems to have merged Casper and The Green Lantern together tonight on ITV2 at 16:35 and 18:35 respectively:

Plex:

Freeview:

[sa2000]

It is unexpected - We have not been informed of a change.

[andyev26]

@sa2000

It is unexpected - We have not been informed of a change.

False alarm, all of the ITV4 films have reverted to type. Another film missed today because no allowance made.

[andyev26]

@sa2000

I regret that we have a setback on this and it now needs to be fixed in our ingestion process.

It is on the list of developments but is held back at the moment because of some re-engineering of the ingestion process to improve its reliability. Once that is complete then I will push for this to be addressed

Has this setback been overcome and do you have a timeline on when this will be fixed? It is I think 15 months now since it was brought to Plex’s attention.

[m_flynn77]

the original issue seems to be back.

BBC1 Programmingfor the next 9 hours and a bit. same problem on every channel. East anglia region in the UK.

[JCHH]

@m_flynn77

BBC1 Programmingfor the next 9 hours and a bit. same problem on every channel. East anglia region in the UK.

are you on 1.20.1? …may not be the same issue but some people have reported issues with Live TV and DVR for that release. The “fix” seems to be to downgrade back to 1.20.0

[m_flynn77]

I am on Version 1.20.1.3252. HOw do i roll-back to 1.20.0 in windows? Thanks.

[JCHH]

sorry, I’m on a Mac, so not sure. Perhaps someone else can help.

[nicksphone]

if anyone wants an alt xmltv source this one seems to be good missing logos http://www.xmltv.co.uk/feed/1897

[sa2000]

@andyev26

Has this setback been overcome and do you have a timeline on when this will be fixed? It is I think 15 months now since it was brought to Plex’s attention.

Hopefully this will resolve it

Announcement: State of EPG & TV metadata in Plex

Can we be Frank for a moment? In the trust tree, with the nest? Yeah? Okay here goes. (Deep breath) At the risk of understating it, we want to acknowledge that the Plex experience as it relates to Live TV metadata, schedules, and lineups over the past 12 months has been a painful one. There, we said it. You know it, we know it, our provider knows it, my wife knows it, my mailman knows something’s been bothering me but honestly we’ve drifted apart over the last few months…thanks COVID. While our …

[sa2000]

@m_flynn77

the original issue seems to be back.

BBC1 Programmingfor the next 9 hours and a bit. same problem on every channel. East anglia region in the UK.

Did this get resolved ? May be an EPG refresh failed / database issue?

If it is still a problem, please get server logs after a manual guide refresh completes

See
https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/

https://support.plex.tv/articles/200250417-plex-media-server-log-files/

[andyev26]

@sa2000

@andyev26

Has this setback been overcome and do you have a timeline on when this will be fixed? It is I think 15 months now since it was brought to Plex’s attention.

Hopefully this will resolve it
Announcement: State of EPG & TV metadata in Plex

You must be one happy man! Good decision.

[m_flynn77]

Many manual guide updates and reboots did not help it, but the next day it fixed itself so I am all good and happy thanks.