Deleted device from plex account, can't reinstall it from qnap nas

Plex Media Server NAS & Devices
1

Server Version#: I don’t know this info because it’s been deleted
Player Version#:

I was having permission issues with my Plex which was installed on my QNAP TS-452A and I accidentally deleted the device from admin settings portal in plex. Now I cannot seem to be able to re-install it. I’ve deleted it from the NAS and re-installed it. I’ve restarted it, I’m not sure what else to do, nothing seems to work.

2

Open a browser tab In-Cognito . In that tab, http://ip.addr.of.qnap:32400
Now you can reclaim it properly and bring it back into your account.

3

Thank you for this. I tried that but it only takes me to my PLEX CLOUD instance.

4

One last time (we need a bigger hammer :smiley: )

  1. Sign out your browser.
  2. Close it
  3. Open it,
  4. Open a fresh in-congito tab
  5. Now access the QNAP.

If this still fails, please give me the IP addresses of both QNAP and computer along with computer OS.

5

And adding to @ChuckPa here:

Or use a different browser, as well as making sure, that you are on the same IP-Net as you QNAP

6

Alright thanks again guys! I’m trying this now. I really appreciate the help…it’s been driving me nuts!

7

I just signed out of all browsers, closed them, opened one I don’t ever use in a private view and now I’m getting this error…

plex%20error
plex%20error961×520 92.5 KB

It’s better than nothing but not sure what to do next…any help is greatly appreciated!

8

Oh and I verified correct username and password twice.

9

please get and install this QPKG. It will create the Plex Library share. This allows you to grab your logs manually through file station and generate a ZIP so we can see them.

The package was written by Dane22 (A ninja)

10

Greetings and thank you again for your help. I’m sorry for the delay I have had kids soccer games all day. I’m working on this now…

I’ll be back in touch shortly. Thank you!

Jason

11

Here are the logs from the plex logs folder. there are a bunch of other folders in there that look like they might also be helpful so let me know if you need any of those as well.

thank you!

Logs.zip (1.1 MB)

12

Thanks for the logs.

We have a few things to do.

  1. Close browser then launch a new In-Cognito tab
  2. Confirm your computer is on the same 192.168.0.x subnet as the QNAP
  3. In that tab, open http://192.168.0.138:32400/web (IP of QNAP)
  4. This should get you back into it without being signed into Plex.tv
  5. If it still detects you, Sign out in the browser (start unclaiming everything… we’ll reclaim momentarily)
  6. Close the in-cognito tab and open another fresh. connect again.
  7. Now you should be into it properly.
  8. It should also be telling you it’s unclaimed -OR- you need to sign in… Be certain to sign in with the right account

This should put you back in control and re-claim it. Doing so reattaches it to your Plex account.

Now, I would like you to go to Settings - Server- Network and disable IPv6. Everything on your LAN is IPv4, so IPv6 provides zero benefit other than make logs harder to read and can confuse PMS in certain cases externally.

Please do keep an eye on your total number of Plug-ins. PMS supports 10. I didn’t count how many are defined but I saw a bunch go by in your logs. PMS is configured to run at most 6 by default, These are the Framework, System, and agents, leaving enough for 2 actual streaming threads while matching is in progresss.

13

Okay trying this now. About the plug-ins…I don’t use them anyway so they could be deleted for the time being if you thought that is causing any of this or even attributing to it.

Also, Should I remove/disable IPV6 on my local machines as well?

14

Also, did that zip PMS file I installed manually also install PMS because I’m not seeing the app in my QNAP portal?

15

I don’t know if I’m doing something wrong or what but I printed these steps out and followed them exactly…

  1. It took me to plex sign in page
  2. I used my account username and password
  3. It promptly opened plex cloud again
16

These are a couple screenshots. I used WIN SCP to view the files in the plex folder on my QNAP and there are folders with dates from back in July 23rd 2017 and others that I wonder if it’s not cleared out and causing issues. Just a thought…

plex%20cache%20folder
plex cache folder.png518×570 19.6 KB
pc%20subnet
pc subnet.png979×512 12.9 KB
plex%20subnet

17

Finally, when you said to “start unclaiming everything” forgive me but what exactly are you referring too?

18

When your server is “signed out” it is “unclaimed” (not associated with a Plex.tv account)

Given your machine is being stubborn, we simply get a slightly bigger :hammer: :slight_smile:

  1. Stop PMS
  2. Using your access to the ‘Plex Media Server’ directory, delete file Preferences.xml
    This will make it forget certain settings so you will need recheck all Server Settings after we’re done.
  3. Start PMS
  4. Using a normal browser tab, open http://192.168.0.138:32400/web (IP of the QNAP)
  5. You will be greeted by the Welcome, Got-it, and Sign-in pages.
  6. It will think this is a first-run scenario. It is not. We are “soft resetting” only.
  7. Begin the first run setup wizard and start through it HOWEVER, DO NOT create any libraries. Skip this step .Your libraries are still there and will display when we are done
  8. Continue through the setup wizard, clicking Finish at the end.
  9. Now you will have access and full ‘ownership’ of it again.

If, in Step 2 above, you do not have the necessary access, use PmsLibShare if you have it. If you don’t have it, let me know and I’ll link it for you.

19

My friend…this has also ended with the same result. I thought for a second it wasn’t because it did take me into my user selection screen first but then when I entered my pin, it takes me straight to Cloud.

20

Time for the QNAP Meister. I’m sorry to defer but this isn’t making sense.

@Dane22 Can you assist please?