DVR | General Feedback & Issues

[Jakosaur]

@sa2000

zip and send me privately.

Done.

[sa2000]

@Jase

Ok, so here is my first log for where it is not working so well.

I invoked a channel selection of Channel 4 "NBC 4 New York at 4.30 at 16:30:00 and once it streamed I stopped at 16:31:00

The Plex Media server version is: 1.18.7.2438 running on Unraid Nvidia Version 6.8.2.

For the working version I will send a copy once I delete all the channels except one.

Thank you

@Jase

So after deleting all the channels and selecting only 1 channel, CBS, it took quite some time to reload the EPG after doing a rescan. Funnily enough, all the previous channels are still listed even though only one was selected. Also, loading the page in the DVR settings is very slow, about 15 secs for it to populate. I then restarted Plex Media server in my docker and after initiating another scan for channels, it scanned very quickly for the one channel (CBS), and then the DVR settings web page loaded quickly,

So with only the one channel in my new DVR channel lineup, after invoking a live TV session to CBS (CBS 2 News at 5) @ 17:00:02 the stream started within a couple of seconds.

Here is the log for this setup.

Thank you.

I suspect the problem is to do with the scheduler in Plex Media Server when handling a huge number of scheduled recordings. Close to 1000

The fast case - 74 scheduled items

Feb 21, 2020 17:00:08.260 [0x14eb0a370700] DEBUG - Subscription: Starting with 74 grabs, scheduled 1 active ones preemptively.

The slow case - 973 scheduled items

Feb 21, 2020 16:30:15.208 [0x149f22370700] DEBUG - Subscription: Starting with 973 grabs, scheduled 0 active ones preemptively.

It took about 30 seconds processing the schedule

I am passing on the evidence to our development team to look into the scheduler

[Jase]

Well spotted. Actually, is there a way to easily delete all the scheduled recordings as I just noticed that there are a lot of shows that I added a long time ago that don’t automatically delete after the show or programs expire.

[sa2000]

@Jase

Actually, is there a way to easily delete all the scheduled recordings

I believe you have select each but if it is a show/series then all will disappear for that series when you cancel the recording

[Jakosaur]

@sa2000 I can see Ant & Dec's Saturday Night Takeaway 003 (103 & +1 if applicable) @ 7PM is listed as S15E8. Thought it should’ve been S16E1 as I think it’s a new season.

Just thought I’d mention it, in-case this is an issue and the numbering issue carries on

[Jakosaur]

Always wondered this; is it better to re-tune a tuner via the HDHomeRun config page, or does Plex do a better job of it?

Also after retuning via its’ own config page, Plex Web/Server didn’t seem to update it’s enabled channel count?

Also would be nice to see which tuners in the same DVR “group” are missing channels compared to others. E.G. 192.168.1.6 is missing channel(s) 106 - BBC Four HD

Another piece of feedback would be to show how many tuners in use via other software (non-Plex related), if possible. So would be 2 tuners | 0 tuners in use. The in use count would include Plex and non-Plex users, if the tuner allows Plex to view that count.

[Jakosaur]

Hello,

Do you need any other files or information? Just asking as I need to delete the file in my library, to get tomorrow’s episode to record due to the weird EPG numbering Traffic Cops has.

[sa2000]

@Jakosaur

I can see Ant & Dec's Saturday Night Takeaway 003 (103 & +1 if applicable) @ 7PM is listed as S15E8 . Thought it should’ve been S16E1 as I think it’s a new season.

Just thought I’d mention it, in-case this is an issue and the numbering issue carries on

I have escalated this recurring issue - where season switch does not get detected and numbering carries on

[Jakosaur]

Regarding Traffic Cops again

Is the name on the folder and episode files meant to be the first airing year for the show?

[sa2000]

@Jakosaur

Is the name on the folder and episode files meant to be the first airing year for the show

The year in the show folder is supposed to be the first air date year for that series. I have been trying to see if we can get the data changed so the BBC series has a 2002 year and channel 5 series has 2018 year

[sa2000]

@Jakosaur

. . . as I need to delete the file in my library, to get tomorrow’s episode to record due to the weird EPG numbering Traffic Cops has.

The impact of discrepancies in episode / season numbering is much reduced with Plex Media Server 1.18.8 which was beta released earlier today. See this forum topic for details

EPG metadata is now retained for DVR recordings

EPG metadata is now retained for DVR recordings Beginning with Plex Media Server v1.18.8, we will no longer auto-match completed recordings using external metadata sources such as TheTVDB and instead, the metadata from the EPG data will be preserved. Recordings for users of XMLTV guide data will continue to be auto-matched at the end of recordings based on the library agent settings, except for Sports and News. Furthermore, the “Enhanced Guide” option in DVR Settings will now only be available…

[Coxeroni]

This seems to be a workaround to limit the impact of the wrong info from the guide provider in my view.
If the provider would hand over the correct episode number, this trick wouldn’t be needed or am I wrong? This is true for the cases, where the guide provider delivers a different episode number than the official network homepage, which is seen a lot throughout this forum.
But at least you don’t miss recordings due to this anymore…

[paulsalter]

So with this change i assume the provider is now going to give more posters for shows and also provide accurate original episode aired date
What about details about actors?

As above this just looks like a workaround to fix poor data, but now poor data is going to remain in the library

I assume doing a fix match on things will still work to get the proper data, although annoying to do after every recording

[Jakosaur]

@sa2000 EPG errors -

Has gone from schedule, all good now
Traffic Cops, 005, 105 @ 8PM then 044 @ 9PM - 02/03/2020 - is now S5E20. Last episode was set as S5E10 so this is quite a jump forwards. Whilst this is probably still under investigation by the provider, other sources have it as S5E23 except Channel 5 themselves. So the numbering is getting closer

[Jakosaur]

@Jakosaur

Traffic Cops, 005, 105 @ 8PM

Episode failed to record. There was a transcoder error

Plex Media Server Logs_2020-03-02_20-50-05.zip (4.7 MB)

[sa2000]

@Jakosaur

Episode failed to record. There was a transcoder error

There appears to have been some internet connection issues starting about 5 minutes before

Mar 02, 2020 19:53:41.506 [0x14c7d5032700] DEBUG - MyPlex: We appear to have lost Internet connectivity, resetting device URL cache.
Mar 02, 2020 19:55:11.506 [0x14c7d5032700] DEBUG - HTTP requesting GET https://plex.tv/services/pubsub/servers
Mar 02, 2020 19:55:22.133 [0x14c7d5032700] WARN - HTTP error requesting GET https://plex.tv/services/pubsub/servers (0, No error) (Empty reply from server)

Then the transcoder needed a codec and the download for that failed in same way as this pubsub request resulting in failure

This extract shows reliability of internet connections

Mar 02, 2020 11:19:32.866 [0x14c7d5233700] DEBUG - MyPlex: We appear to have lost Internet connectivity, resetting device URL cache.
Mar 02, 2020 11:19:48.015 [0x14c7d5233700] DEBUG - MyPlex: We appear to have regained Internet connectivity.

Mar 02, 2020 17:41:38.701 [0x14c7d5032700] DEBUG - MyPlex: We appear to have lost Internet connectivity, resetting device URL cache.
Mar 02, 2020 17:41:53.842 [0x14c7d5032700] DEBUG - MyPlex: We appear to have regained Internet connectivity.

Mar 02, 2020 18:26:26.138 [0x14c7d5233700] DEBUG - MyPlex: We appear to have lost Internet connectivity, resetting device URL cache.
Mar 02, 2020 18:26:41.285 [0x14c7d5233700] DEBUG - MyPlex: We appear to have regained Internet connectivity.

Mar 02, 2020 19:53:41.506 [0x14c7d5032700] DEBUG - MyPlex: We appear to have lost Internet connectivity, resetting device URL cache.
Mar 02, 2020 20:13:07.883 [0x14c7d5032700] DEBUG - MyPlex: We appear to have regained Internet connectivity.

So this shows the last interruption was about 20 minutes

[Jakosaur]

Very strange, we were using the internet at the time and was plenty of free bandwidth available.

Would’ve thought Plex would at-least attempt a partial recording on 105 (HD) once connection was re-established.

Thanks for looking!

[sa2000]

@Jakosaur

Very strange, we were using the internet at the time and was plenty of free bandwidth available.

It might have been related to the underlying causes for this plex.tv outage

[Jakosaur]

@sa2000 Traffic Cops - 09/03/2019 @ 8PM 005, 105 then 9PM on 044 - not marked as NEW. Also S05E24.

Horizon - 11/03/2019 @ 9PM 002, 102 - is this meant to be “Horizon”? My Freeview guide currently isn’t showing it as Horizon, but is Child of Our Time, with an episode name of Turning 20. Also might be S2020E1 for that show.

[sa2000]

@Jakosaur

Traffic Cops - 09/03/2019 @ 8PM 005 , 105 then 9PM on 044 - not marked as NEW . Also S05E24 .

With channel 5 referring to the airing themselves as Season 8 Episode 21 instead of Season 5 Episode 24 - it is not an easy job to get this right. I have reported this to our provider

I will deal with your other issue later