DVR Setup stuck at 0%? I cannot watch Live TV or set it up either.

[sa2000]

Thanks for the feedback

Could you use the form on this post to give the info for the wrong channel mapping for 4.2 please
You would need to also include the exact name of the line up used which should be visible on the DVR Setting page at the top
Form here

Reporting Plex DVR Lineup Inaccuracies

How to Report EPG Errors Are you noticing inaccuracies with the electronic program guide in Plex Live TV & DVR? (PMS Version 1.21.0.3711 or newer.) You can help us quickly report problems to our metadata partner by providing us with information on your channel lineup. While we will make every effort to resolve lineup inaccuracies, we can’t provide any guarantees, estimated time for resolution, or personally respond to every report. Thanks for taking the time to help improve the Plex EPG for your…

[datasquid]

Guide working in my part of Canada with the latest update now too, thanks!

[sa2000]

@sdtoddl

Could you please look into my problem that keep showing up. I have three Plex servers in three different areas. Two in the US and one in the Vancouver BC. When I have the Vancouver Plex running, the wrong guides show up on the Apple TV in all the locations… The correct guide shows up on the Web interface. I have given details in previous posts and been completely ignored.
Please advise.

Just looked at your previous post - it was April. So this is not a new issue but a problem you have had for a while. I will respond to the other topic as it is unrelated to the topic in this forum thread

Responding to Problems with Guide

[Tremat82]

I’ve send two report to give info about the wrong channel mapping. Today I update PMS and the wrong channel is still there. We only have 4 channels where we live. Now Plex give me correct guide for 3. Better than nothing I guess.

[typhoe]

Hi,

I’m also stuck at 0% after choosing my location and postal code (channels were correctly detected).

There is nothing special in my logs (I just see a lot of duplicate lines about Skipping Channel).

Jul 15, 2019 23:05:06.789 [0x7ff6be94d700] INFO - EPG: Skipping channel 'RMC Découverte' because it's not a unique call sign.
Jul 15, 2019 23:05:06.789 [0x7ff6be94d700] INFO - EPG: Skipping channel 'RMC STORY' because it's not a unique call sign.

I’m running the latest beta 1.16.2.1297-4b7ace214 Amd64 in an LXD container.

Any idea?
Thank you!

[KaMikaZeDaN]

Same issue here. Stuck on the DVR Setup after selecting a guide and pressing continue.

My DVR was working in Plex until recently.

Can’t even use a local xmltv file, get the same issue.

HDHomeRun CONNECT QUATRO works fine in the HD Home Run app.

[sa2000]

@Tremat82

I’ve send two report to give info about the wrong channel mapping. Today I update PMS and the wrong channel is still there. We only have 4 channels where we live. Now Plex give me correct guide for 3. Better than nothing I guess.

Which OTA lineup you used? The form you submitted does not give an actual lineup name

For your post code i see 1 OTA lineup available for you to use
Broadcast TV - Canada Saguenay OTA Broadcast
Is this what you used?

[sa2000]

@KaMikaZeDaN

Same issue here. Stuck on the DVR Setup after selecting a guide and pressing continue

Is this happening with xmltv only ? or when selecting a lineup for your post code?

Could you run with debug logging enabled and restart server and go through delete DVR, wait a few seconds and then recreate and when the issue arises - get screenshot and download logs

See
https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
https://support.plex.tv/articles/200250417-plex-media-server-log-files/

[sa2000]

@typhoe

I’m also stuck at 0% after choosing my location and postal code (channels were correctly detected).

There is nothing special in my logs (I just see a lot of duplicate lines about Skipping Channel).

Could you run with debug logging enabled and restart server and go through delete DVR, wait a few seconds and then recreate and when the issue arises - get screenshot and download logs and attach here

See
https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
https://support.plex.tv/articles/200250417-plex-media-server-log-files/

[typhoe]

Plex Media Server Logs_2019-07-22_15-42-49.zip (1021.1 KB)

Running latest PMS Version 1.16.3.1402 on linux Debian Buster in LXC/Proxmox 6.0.

Step to reproduce:
Try to add DVR ( Hauppauge WinTV-dualHD), leave “Antenna” selected, select country (France), then continue (Channels are already scanned and displayed).
Leave language as “Francais”, type Postal Code and then hit continue.

PMS stays stuck on 0% whatever time I wait for…

Log attached on first line of this post.
Thank you!

[sa2000]

@typhoe

Running latest PMS Version 1.16.3.1402.

Step to reproduce:
Try to add DVR ( Hauppauge WinTV-dualHD), leave “Antenna” selected, select country (France), then continue (Channels are already scanned and displayed).
Leave language as “Francais”, type Postal Code and then hit continue

Tried it myself and did not get stuck
Also the log actually shows it picked up
“TNT - Numeraricable France OTA Broadcast” as best lineup

Was this through Plex Web on the server http://127.0.0.1:32400/web ?

[typhoe]

Thank you!

Ok, I was trying through my https reverse DNS (usually working perfectly with the loopback on my lan) and it doesn’t seem to work that way…
I tried the same directly http://plex:32400 and then it worked immediatly and I was able to finish the setup!

[Moscard]

Hi,
More or less same issue, Plex lost my previous config ⇒ no problem, it was announced.
I tried to reconfigure the DVR, but:

1. It does not detect automatically the HDHomeRun ⇒ I had to insert the IP
2. After the connection, It stays stuck like in the attached picture
   I tried with different guide provider and no change.

Some advices?

[Moscard]

Some hints:

• After a while Plex displays something like “device not found”
• The windows HDHomerun player was also, not able to find the device. I had to update it, and it found it.
• I just updated HDHR firmware to Version 20190621

[sa2000]

@typhoe

Ok, I was trying through my https reverse DNS (usually working perfectly with the loopback on my lan) and it doesn’t seem to work that way…
I tried the same directly http://plex:32400 and then it worked immediatly and I was able to finish the setup!

Some of these tasks are asynchronous and progress is notified to Plex Web through asynchronous events from Plex Media Server - looks like these events were not reaching Plex Web - hence it appeared stuck at the initial 0% when in fact it progressed all the way to 100% when you captured the logs

[sa2000]

@Moscard

• After a while Plex displays something like “device not found”
• The windows HDHomerun player was also, not able to find the device. I had to update it, and it found it.
• I just updated HDHR firmware to Version 20190621

Thank you for the feedback

[typhoe]

And thank you for the detailed explanation!

I’ll keep that in mind if I get another strange behavior one day.

[Tremat82]

epowelson has already taken care of me via mail. I copy-paste what he wrote:
“we’ve had to come up with a temporary fix for the duplicate channel issue until TiVo can resolve the issue. If you go back to your DVR settings and enabled channels you should now see two options for 12.1. This should correct the issue where the IRCHD channel was effectively turning into CTV on guide ingest.”

[Tremat82]

@sa2000

For your post code i see 1 OTA lineup available for you to use
Broadcast TV - Canada Saguenay OTA Broadcast
Is this what you used?

That is correct

[Moscard]

Hi all,
Last Plex update Version 3.104.2 ⇒ no real improvement.

One thing nevertheless: Plex found my old DVR configuration, but no way to edit it to the new channels names. So I deleted it.