For initial setup/claiming:
- You should be using RFC-1918 addressing (10.x.x.x, 172.16.x.x-172.31.x.x, 192.168.x.x.).
- You should be on the same network as the NAS.
- Using an incognito/private browser window, point your browser directly at the NAS.
http://syno_ipv4_address:32400/web ← substitute the actual IPv4 address of your NAS. Note connection is http, not https.
Do not use quickconnect, a FQDN, DDNS, etc for initial setup/claiming.
If you are not using RFC-1918 addressing or are on a different network, you will have to establish a SSH tunnel to the NAS, to make you appear as a local user.