My media server is crashing every 15 min / randomly, can t figure out why where to send the dump file ? Extremely disappointed as I have to restart the server every time Thanks Bapu
Did you have a look at your server log and is that showing something obvious? You can share the Plex Media Server.log from before/after such a shutdown/crash here if you want.
Hi Tom80H thanks for reply, here s the log from last time the server shut down.
Plex Crash Uploader.log (621 Bytes)
OOOps I think the log I sent was the wrong one, here s the media server log
Plex Media Server.log (7.2 MB)
But looking at the log I would have an idea of what to look for 
It looks like you’ve got some non-media directories added to your Libraries. I wonder if that’s contributing to problems.
If you edit the settings on a Library, what Folders are present?
Yep… don’t point your library at ~/Library/... etc.
Hi Tom .. here s what shows up when editing the library … wouldn t know the non media directories,
can you point me to them ?
Go to the next tab: “Add folders” and take another screenshot, please!
Plex server is crashing now without the TV connected, just starts up then crashes
a couple of minutes later
… log attacched
Plex Media Server.1.log (10
Plex Media Server.log (7.2 MB)
.0 MB)
Please share some more details about your setup.
I take it /Volumes/video is a network drive (e.g. from a NAS)?
From the logs it seems like you have added your entire home folder to one of those Plex libraries (/Users/mrumrich/). As a consequence Plex is looking for media in the entire home folder, its subfolders and even the hidden /Users/mrumrich/Library/ folder (which contains tons of files that contain configuration information for apps and your account).
At the point of your crash, your Plex Media Server attempts to scan its own data directory (the folder where your server’s database and metadata reside). I suppose that’s causing some deadlock.
Please go through all your libraries and check the Add folders sections. Each library is perfectly ok to point to multiple folders. However each folder should be the parent folder containing your actual media (not 5 or 6 folders up/down).
Example:
With your Movies library pointing to /Volumes/video/, Plex expects that folder to contain the movie library media.
Volumes
video <- the folder linked to your library
Seeking a Friend for the End of the World (2012)
Seeking a Friend for the End of the World (2012).ext
The Accountant (2018).ext
Where .ext is the respective file extension.
This contains 1 example each for a flat library structure (the accountant example) or one where each movie has its own folder (seeking a friend for the end of the world example).
From the looks of it at least one of your libraries is pointing at /Users/mrumrich/.
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Hi Tom thanks for your reply. Decided to delete all folders and start again with a blank folder “Movies”. I will see if the structure I have on my NAS ( “video/movies” plus “video/Food” plus “video/travel” etc) will be showing up in plex “movies” and let you know how I got on. Faster than changing all folder/ libraries Cheers Mike
This is the sturcture I have on my NAS and I would like to have the same on the left hand sidebar on plex :
Hi Thom80H … new structure as mentioned seems to work, I might have caused “confusion” for the app by not correctly setting up the file structure / libraries in the first place. I m now pointing directly to the NAS, not having mrumrich etc included; looks like volumes/video/xxx iso user/mrumrich/xxx.
don t know if this fixed the issue, will monitor for a while and let you know, maybe this helps some one else. So far system has not crashed. Cheers M
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App is working fine for now, tried over the last couple of days, problem seems to be solved Thanks Thom. Now another question: Is there a way to run plex server from the Synology NAS without the need to have my iMax turned on and the server app running on the imac? Maybe a silly question but it s a question
Cheers Mike
There’s a native version of PMS for Synology NAS devices. Keep in mind there’s some limitations compared to running Plex from a full-fledged computer.
https://support.plex.tv/articles/201373823-nas-devices-and-limitations/
Also… preferably don’t migrate right now if you’re using the beta / RC of DSM 7 which seems to still have a lot of issues.
Thanks Thom, I do have the PMS installed on my DS 416 (maxed out RAM 8 GB) but can t access from the TV app … when I try to set up ip for connection 1 with the NAS ip address and the port 32400 the system tells me that the server is not accessible … not running a beta so it should work, wonder where I am going wrong … Cheers Mike
Check if you’re running the server and clients from the same Plex account. If you do… are the libraries of the 416 maybe already showing in the more section of the main navigation?
Another troubleshooting step could be to verify that the tv is hosted in the same subnet, otherwise client and server won’t be able to see each other.
