There’s 393 TV Shows worth of no metadata. They match but it doesn’t pull any data.
And yes, the logs also contain the dance. It’s all there.
What show did you Dance?
When did you Dance it?
Did you Dance it 5 minutes before you got those logs?
All the shows! From A to Z; do you want me to list the names? And yeah I got the logs maybe 15mins after
Looking at your log you didn’t Plex Dance the files correctly. You might have missed a step or something.
Your scanner log shows that no changes were found so it didn’t bother rechecking.
I did see in your TVDB logs where it tried to match 30 Rock, but it’s reusing the old cached information it had before instead of grabbing new info, so another sign that you did not perform the dance properly.
From your earlier comment
after removing,
scan library missing herecleaning bundles, emptying trash, and re-adding all the files back into plex
You didn’t mention the step of rescanning your library. That is a necessary step. At this point, if you have no data, it might be easier to delete the library and start over.
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Let me remove 30 Rock again and do the dance - i’ll send you the logs in a few
Just did the Dance with 30 Rock; here are the logs:
Plex Media Server Logs_2020-06-21_10-55-15.zip (6.7 MB)
Also, if this is any indication of what the current state of my tv shows library is, here’s a look:
Important to note this does not happen with movies, I just added two movies (check the logs) right before doing the Plex Dance with 30 Rock, to show you that it pulls the data just fine. It seems to be an issue with TMDB / TVDB, not with Plex Movie.
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Ok, I see the dance. It found the files and matched it properly, but is failing to get the data.
I’m seeing this error in your PMS logs at the time it is looking to get the metadata.
Jun 21, 2020 10:52:29.727 [4016] WARN - Warning: ex: boost::filesystem::last_write_time: The system cannot find the file specified: “V:\Music\iTunes\iTunes Library.xml”, couldn’t check file: “V:\Music\iTunes\iTunes Library.xml”
I don’t know if this is having an impact but the timing is suspicious. I would suggest turning off the iTunes plugin and try dancing the show again. Please provide the logs if it still doesn’t work so I can check for other issues once this iTunes one goes away.
OK let me try again - 2 mins
Okay! Turned off the iTunes plugin, and did the same dance again; here are the logs:
Ok. I’m still seeing that message so something else is causing that and not the plugin.
There are messages that PMS is sending bad requests. I’m not sure what would cause that. I’m also seeing some other network related messages.
Just a wild idea, but have you tried restarting PMS and maybe even your router?
Yeah I’ve tried restarting many times - same issue persists
It seems to be adding to some shows randomly - its not complete but it does go through sometimes with some data.
Checking through my logs, I’ve come across hundreds of requests to https://meta.plex.tv that are not gaining a response.
I assume this is Plex’s cache for Metadata and doesn’t appear to be resolving. An example is -
ERROR (networking:196) - Error opening URL 'https://meta.plex.tv/movie/hash/0a/0a63a13e56b774f3dc7053f296e5482c3b665862.xml'That error is harmless. It just means it wasn’t able to find that movie/show in Plex’s proxy cache. It will then grab a fresh copy of data from the actual source.
Oh that gives me an idea of something else to check. See if this is on. If so, turn it off.
Checked it - it’s already off
If this is of any help or provides a clue, I noticed that if I click “Refresh Metadata” on the entire library, it will start a scan of that library that last for a long time (maybe 2 hours).
Thereis currently a bug being tracked in the version of CURL embedded within of Plex Server. If a large number of items is matched/refreshed at once, the OS running out of available network ports at 3x the previous rate.
So you rather want to reduce the frequency at which Plex tries to fetch metadata. Which means you should try to check that box. And don’t refresh whole libraries at once.
Side question: is your router a “Fritz Box” per chance?
let me try that and see if it helps!
No my router is Ubiquity
Update: I switched the library to pull metadata from TMDB instead of TVDB and it seems to be picking up data at a faster pace; still snail speed but there are a few more shows now with full metadata
I switch individual episodes occasionally when they refuse to cooperate, or TMDB has a better line up of Actor Images or Artwork, but putting TMDB is total charge of your TV Show Library - will prove problematic.
