Server Version#: 1.41.7 9799
Player Version#: AppleTV app (latest)
Hi there. New user, just getting started. I’ve got my server set up on my Synology NAS (RS820+) and am using the player on AppleTV. I can see all of my titles and some of them play. My primary problem is that Plex isn’t scraping any data for my files. I’ve put {imdb-xxxx} title numbers in my file names, as exemplified by the nomenclature document but I’m not getting any info from imdb on any of my 400+ titles. I read a lot of posts on this forum that lead me to believe that I’m having some sort of permissions issue but I’ve followed many guides and youtube tutorials and everything appears to be set correctly and SHOULD be working. But it’s not.
My secondary issue is that I’m getting many codec errors on a lot of my files. Many of the smaller files play but it seems to be primarily having issues with audio codecs. I’d like to resolve these issues and get my server running smoothly but I will definitely need some help as I can’t seem to resolve these issues on my own. Is there anyone here willing to help me?
TIA!
Getting permissions right on Synology depends on which DSM version you’re using .
In DSM 7 (the current OS version),
Plex stores all its metadata and program files in the PlexMediaServer shared folder. This is for the program’s use. Please don’t put any media in there. It will cause many problems.
PMS doesn’t have any special privileges. If you don’t expressly grant permission for it to see files & folders then it can’t.
The username Plex uses in DSM 7 is PlexMediaServer. (Plex in DSM 6)
Regardless of which version you’re using, we have a FAQ of How-To’s and other help (most have screenshots to guide you)
To set permissions:
The complete list of FAQ (which will make more sense as you get more into Plex)
Regarding naming and getting metadata , a lot of us use semi-automated naming tools. They ensure the name is legitimate. and then the resultant naming is per Plex conventions. In most cases, you won’t need to use TMDB or IMDB references.
.
I use Linux so my pathname format is linux-unique. Windows and MacOS will have different top-level directory/drive names but everything underneath will be the same.
On my Syno, I have a “Movies” shared folder (on Volume 1)
I mount the Syno’s /volume1/Movies → my Linux machine as /syno/movies
Now, I set my renaming rule (which runs from my Linux workstation)
– I use FileBot as my tool of choice. There are several tools out there.
/syno/movies/{n} ({y})/{n} ({y})
The syntax here is:
{n} is the name of the movie or series
{y} is the year of release
As I let the naming tool lookup and then rename (and move while renaming if needed), I get a movie library which looks like this. (I’ve added more info to mine)
The Vault (2021) [1080p]/
The Virtuoso (2021) [1080p]/
The Whole Truth (2016) [1080p]/
The Wolverine (2013) [1080p]/
Tinker Tailor Soldier Spy (2011) [1080p]/
Togo (2019) [2160p]/
Tombstone (1993) [1080p]/
Tom Clancy's Without Remorse (2021) [2160p]/
Total Recall (2012) [1080p]/
Transcendence (2014) [1080p]/
USS Indianapolis Men of Courage (2016) [1080p]/
Victor Frankenstein (2015) [1080p]/
Voices (2014)/
Voyagers (2021) [2160p]/
War on Everyone (2016) [1080p]/
We Are Your Friends (2015) [1080p]/
What We Left Behind Looking Back at Star Trek Deep Space Nine (2018) [1080p]/
Young Frankenstein (1974) [1080p]/
[chuck@lizum movies.2000]$ ll Young\ Frankenstein\ \(1974\)\ \[1080p\]/
total 24768336
drwxrwxr-x 2 chuck chuck 59 Nov 13 2024 ./
drwxr-xr-x 244 chuck chuck 12288 May 1 21:54 ../
-rw-rw-r-- 1 chuck chuck 25362757223 Nov 12 2024 Young Frankenstein (1974) [1080p].mkv
[chuck@lizum movies.2001]$
Again, very appreciated. Nice to find this welcoming community.
In your opinion, would it be wise to upgrade my Synology to DSM7? I’m currently on DSM6.2.4, the OS that these units came with when I bought them back in 2020.
There is limited shelf life for DSM 6 even though it’s still supported.
When you migrate (upgrade the NAS) from DSM 6 → DSM 7, PMS has to jump through a lot of hoops.
If you’re going to do this, I recommend:
Uninstall the DSM 6 Plex app
Upgrade DSM to DSM 7.2.2 (current) and upgrade all the apps.
After it’s all upgraded NOW reinstall PMS.
– CAVEAT: Plex.tv/downloads – DSM 7.2.2+ Package file (they changed things)
It will likely bark at you / fail . This is expected because of all the changes HOWEVER, the procedure is documented.
Under perfect circumstances, I’d have had the installer do all the work silently for you (as it was done in DSM 6). DSM 7 took away ALL app privileges resulting in a list of instructions for you to do.
It’s all documented in that FAQ.
If you have questions (this is a detail rich step) Please don’t hesitate.
Chuck- Updating to DSM 7.2.2 and then reinstalling resolved all of my issues. Everything is working well for now. I sincerely appreciate the kind advice and push in the right direction. Stoked!
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