Server claiming issue on Synology D720+

Plex Media Server
1

Server Version#: 1.43.4.10903

After manually updating the media server on my D720+, I can’t see my media anymore.

I ran this server without issues since 2022.

Tried to uninstall media server and apps.

Reinstall server as “standard” : I can set libraries and synchronise them, but I can’t claim the server.

Reinstall server as “claim” and inputting a fresh token : I can’t either set the libraries or see any server setting on my account, though installation is confirming the server was claimed to my account.

Note: target folder are shared in both writing and reading with Plex media server.

What am I doing wrong? Any suggestion?

Thank you.

2

Which version of DSM is running on your NAS?
Did this DSM update from v6.x to v7.x recently-ish?
Which download version did you install exactly (there are 3 different ones to pick from)?

3

I have version 7.4.(?) latest update available.

It still worked after DSM update but issue started with Plex media server v1.43.3

I tried to go back to 1.41 but same issue recurring

4

You wrote above that you updated the server “manually”.
So, it is very important to know which of the 3 available downloads you actually used.

grafik
grafik472×955 34.8 KB

Which update was that? Was it going from DSM6 to DSM7, or from DSM 7.0.x to DSM 7.2.2., or something else?
If it was from DSM 6 to DSM7, did you follow the procedure described in here: Synology FAQ - Questions, Answers, and How-To's - #34 by ChuckPa

5

It was already from dsm7

I downloaded the DSM 7.2.2+ intel/arm 64-bit option