Synology device not in authorized devises list?

[kaos545]

Server Version#: DSM 7.1.1-42962 Update 6
Player Version#: 1.32.4.7195-7000
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

somewhere along the line, someone said it would be easy!! this is way above my pay grade. all I know is when i logged in it didn’t run through any set up wizard? just logged me in so no server?? don’t know the jargon needed here? help!

[ChuckPa]

When you install PMS on a Synology,

1. You must first open it by LAN IP address (http://lan.ip.of.syno:32400/web)
2. At this point, if you and it are on the same LAN,
   – You will sign in
   – It will say “Got It”
   – It will then start the setup wizard where you create your library sections

Here are a few How-To which will likely help.

Installation & Setup of Plex Media Server on Synology

Installation and Setup of Plex Media Server on Synology This How-To is in multiple parts to make it easier to find whichever specific step you’re looking for. If you’re new to Plex then reading this thread in sequence is probably the best approach. This will show you how to install Plex on your Synology and then suggest a couple ways you can organize your media. Please remember, You’re always free to do it any way which makes sense to you. We only ask you take the common pitfalls into con…

Our main FAQ is here:

Synology FAQ - Questions, Answers, and a few How-To's

Synology Frequently Asked Questions Table of Contents Intro: Posting in the Plex Synology Forum DSM 6 & 7 FAQ Some of these FAQ apply equally to DSM 7 and 6. Others do not. Please read carefully before proceeding. Getting access to the Logs Have I installed the latest version…? Which version do I need, Intel or ARM? 3a. Using Plex’s package signing public key - DSM 6 LAN addressing requirements - RFC1918 specification for local LAN? First run & Setup Recommended Media Organization and A…

[kaos545]

Thanks chuckPa think i’m going to delete & remove this is to complex for me. from what I’ve read so far. I’m using the quick connect link & it says not too? the plex app did that on its own? how do i change that? where do i change that? will i be able to log in to nas if i change? what happens? its worse then politics!

[ChuckPa]

Thank you for telling me which step you took.

Now I know how to help.

This is very easy.

We’re going to have PMS “claim” (associated with your account) during the installation.

Please use these steps. (I’ve included screenshots and instructions.

Synology FAQ - Questions, Answers, and How-To's

FAQ 31: Reset / Reclaim PMS on DSM 7 (Not Authorized - Locked Out) Uninstall the app - Use the first radio button (KEEP) option. [Screenshot from 2022-09-27 16-04-18] Reinstall the same SPK version. Select the “Install using Plex Claim Token” button Click the ‘Get Plex Claim Token’ blue hyperlink In the tab which opens, COPY the token it gives you [Screenshot from 2022-09-27 16-07-35] Return to the installation page. You only have 5 minutes. Be prompt. PASTE the t…

[kaos545]

Hey ChuckPa
I persisted but to be honest I have no idea what I did but its working! just running some small files to test, thanks to your direction all good so far. now what app on my iPhone & TV do I need to access photos movies & music? there seems to a few?

[ChuckPa]

The apps you want are the official Plex apps from Plex, inc
iPhone and iPad have and iOS and iPadOS app.

AppleTV has a ‘Plex’ app.

The theme here is they all have the Plex logo … with the correct trademark and all published by Plex,inc.

Plexamp is the music player app. It’s a ‘side car’ app if you want only music on some days

[kaos545]

Thanks ChuckPa will I be able to use plex away from the house with these apps?

[ChuckPa]

In the Plex/web browser app,

If you go to Settings - Your Server (left panel) - “Remote Access”

Enable that.

It will turn green (opportunistically)

The server and Plex.tv will confirm that there’s a path to your machine from outside (it opens a dedicated port to the server only).

If that path is open, Remote Access will show green

Underneath that, you’ll see your server’s LAN IP and your internet (WAN) IP and you’ll see the ports used.

As long as that stays green, Opening the plex apps (and signing into your Plex account), will give you access to the server

Depending on which Synology you have, if it has hardware acceleration capability (an Intel CPU), and you want it, you can subscribe to a Plex pass.

Doing that will allow the hardware to help play a lot more media files (movies/tv) when you’re away from home with a lot less stress on the CPU

Some folks need it, others don’t. It all depends on what media you have and are wanting to play

[kaos545]

Hey ChuckPa

thanks for your help it all seems to be working great so far. I need to fix some date issues with photos the majority are ok. How do I upload Photos directly from iPhone to Plex server?