Synology: DSM 7 Installation Archive -- Archived from main thread

[RockStar]

@ChuckPa

at the top of the “Plex” shared folder,

I mean. That screenshot is the top directory. There is no migration.log - Not even when I do a search for it.

[ChuckPa]

Should be like this

Please ignore my other testing/development work in there.

[RockStar]

So here is why I don’t see it Im guessing. When giving PlexMediaServer privileges, I only gave read/write to the media folder. I haven’t given it any privileges to the Plex share yet. So Im guessing migration may not have even started?

[ChuckPa]

@RockStar

I haven’t given it any privileges to the Plex share yet. So Im guessing migration may not have even started?

That’s what this is starting to look like… I agree

That being where we’re at:

1. Uninstall the current DSM 7 package with the ERASE (red) option
   – this will purge the current (junk) installation in the PlexMediaServer directory

2. BEFORE installing the package again, make certain we give System Internal User “PlexMediaServer” Full Controll (important) of everything in the Plex shared folder.

Here’s the FAQ about manual migration

Synology FAQ - Questions, Answers, and a few How-To's

FAQ 27 - Migrating an existing PMS from DSM 6 to DSM 7 Upgrading PMS from DSM 6 → DSM 7 DSM 7 no longer allows us to go find the metadata directory and use it across volumes before starting PMS (This is the lack of “root” privilege blocking). As such we require the following two conditions are met we will attempt to automatically migrate you; You have an existing DSM 6-created PMS installation and PMS is installed on the SAME STORAGE VOLUME as the “Plex” shared folder (this is critical) …

You want Scenario 2

Of critical importance is the “Apply to this folder, sub-folders, and files” checkbox when you grant PlexMediaServer FULL CONTROL of the shared folder.

Let me know if you have questions.

[RockStar]

Thank you. Now it’s taking its time with the install, and I see the migration.log has been created.
I guess tomorrow Ill know if this has worked or not.

Thanks again for all your assistance!

edit: the whole thing took about two minutes. I thought this was gonna take forever! Back up and running already! Love it! You’re the best!

[bri586]

Hi, my name is Silvio and I was reading your answers about plex errors with dsm7 synology, I have 220+ and I’m having a server problem, now in the various attempts I’ve made between uninstalling and reinstalling plex I no longer have the my folders with movies, even if they are all present in my nas
hope you can help me

Desktop-Screenshot-2023-03-22-19-29-22-05 hosted at ImgBB

[ChuckPa]

@bri586

Which version of DSM ? 6 or 7 ?

Did you previously have DSM 6 installed on it?
Do you have a ‘Plex’ shared folder with ‘Library / Application Support / Plex Media Server’ in it?

If you don’t have any “Plex” shared folder then let’s do this (reclaim the server using the Plex Claim Token) installation steps

Synology FAQ - Questions, Answers, and How-To's

FAQ 31: Reset / Reclaim PMS on DSM 7 (Not Authorized - Locked Out) Uninstall the app - Use the first radio button (KEEP) option. [Screenshot from 2022-09-27 16-04-18] Reinstall the same SPK version. Select the “Install using Plex Claim Token” button Click the ‘Get Plex Claim Token’ blue hyperlink In the tab which opens, COPY the token it gives you [Screenshot from 2022-09-27 16-07-35] Return to the installation page. You only have 5 minutes. Be prompt. PASTE the t…

[silviobrindisani_gmail_com]

You see me with my name, now also created a new account to try to solve but nothing! ex(bri586)
I always had dsm 7, since november 2022, i updated a few days ago to 7.1.1. update 4 and from there it started not working anymore! I always get a server not connecting error
I factory reset the nas and reinstalled DSM 7.1.1 update 4 but the problem is still there!
I tried to install plex for windows10, everything works fine
I can’t figure it out, hope you can help me

[silviobrindisani_gmail_com]

@Synology FAQ - Questions

FAQ 31: Reset / Reclaim PMS on DSM 7 Uninstall the app - Use the first radio button (KEEP) option. [Screenshot from 2022-09-27 16-04-18] Reinstall the same SPK version. Select the “Install using Plex Claim Token” button Click the ‘Get Plex Claim Token’ blue hyperlink In the tab which opens, COPY the token it gives you [Screenshot from 2022-09-27 16-07-35] Return to the installation page PASTE the token in the box on that page. [Screenshot from 2022-09-27 16-06-4…

I followed this guide, but this username you give me no longer exists, I deleted it to create a new one!

Cattura hosted at ImgBB

[silviobrindisani_gmail_com]

Keep looking for this server

Cattura8 hosted at ImgBB

[HKrunner]

Hello, first post and I’m sure I dont know what I’m doing and confused. I have a Synology D220+ which I have used only occasionally for a few years and it always “just worked”. About to become a heavier user so decided to upgrade and clean up. At the prompt, I upgraded DSM to 7.1.1-42692, Update 4. Checked Plex and it wasnt working so I upgraded to the latest version in Package Centre. Still NG. So I read that 1.29.2.6364-7000 is not compatible with DSM 7. So I went to the Plex downoads site to download the latest release for my NAS (checcked I had the right one) and did a manual install - now shows as 1.31.3.6819-7000 . And of course still not accessible. Actual error message is “XXXXPlex-NAS” is unreachable. I have been reading about all the issues with that migration (I should have read first and wouldnt have touched it.) Now I want to just get back to watching my media locally and remotely. I dont know if I can roll everything back or fix the installation I have or clear everything out (except media) and start again. Would appreciate advice and pointers to instructions for whichever is easiest. I don’t have any add-ons or anything unusual as far as I know. Help would be appreciated. But I know you are busy, so no rush and I’m happy to read and folow written instructions once I know I’m on the right track.

[ChuckPa]

@HKrunner

@HKrunner

So I read that 1.29.2.6364-7000 is not compatible with DSM 7.

That’s just silly wrong and here’s why; The package version ‘-7000’ sets the minimum DSM version. Synology instructed us to use this designation to keep our DSM 6 and DSM 7 packages clearly identifiable.

Would you please go back to wherever you saw that and have them reach out to me? (I’m the engineer responsible for PMS on Synology)

Therefore:

• 1.29.2.6364-6000 is DSM 6.0.0 update 0
• 1.29.2.6364-7000 is DSM 7.0.0 update 0

It is true you cannot put a DSM 6 package on a DSM 7 host because Synology completely changed how packages are structured & controlled in DSM 7/

When moving to DSM 7, because of the complete internal change, PMS on Synology also had a radical change.

1. The Plex shared folder isn’t used. We had to ‘migrate’ to the PlexMediaServer shared folder
2. The username was forced to be changed to PlexMediaServer
3. The installer no longer has the privileges to do anything automatically for you.

My first questions are:

1. Do you have a Plex shared folder with Library / Application Support / Plex Media Server ?

2. If so, do you want to upgrade all that to DSM 7 ? (I presume you do but want to ask)

[bri586]

hello, I had the same problem, I thought I could solve it and I formatted my ds220+ with DSM 7 but I didn’t solve, anything and now I no longer have any plex media server folder

[ChuckPa]

If you completely reformatted the volume,

You’re starting over from scratch

You will need to install the package again and setup the server from the beginning by opening the Syno http://ip.addr.of.syno:32400/web in an incognito window (first time only) to get it initialized

[bri586]

Hello, i tried with chrome incognito, but the page remains empty

Synology Assistant sees him regularly

[FordGuy61]

@bri586

Hello, i tried with chrome incognito, but the page remains empty

Use the actual IP address of the NAS: http://192.168.1.113:32400/web

[plex12361]

Thanks, i tried again but the result is the same,
i also tried with the edge browser but it doesn’t work

[plex12361]

I would like to understand so as not to disturb you friends who help us every day, if there is a tutorial, starting from new in configuring synology ds220+ DSM 7 just reinstalled and installing the plex media server 1.31.2.6810-a607d384f package to configure from the beginning

[ChuckPa]

@plex12361

This is probably more than you want but it shows you how it all works on DSM 7
and, from our experience, two good ways to organize your media.

Installation & Setup of Plex Media Server on Synology

Installation and Setup of Plex Media Server on Synology This How-To is in multiple parts to make it easier to find whichever specific step you’re looking for. If you’re new to Plex then reading this thread in sequence is probably the best approach. This will show you how to install Plex on your Synology and then suggest a couple ways you can organize your media. Please remember, You’re always free to do it any way which makes sense to you. We only ask you take the common pitfalls into con…

[HKrunner]

Thanks for the response. I will try to find that advice. To answer your questions, here is a snip of my folders/files: (not sure if this works…)

It would be good to stay with DSM 7 since presumably I have to upgrade at some time, but will revert to DSM 6 is that’s easier from where I am now and with my limited knowledge.