So I’m new to using Plex, and I’ve been very happy with it, until just recently. When I first created a TV Show library Plex was working great, it just didn’t load cover art, no big deal, but now it will load all of my shows except one, Sword Art Online II. If I delete the library, and re-upload it, SOA II is on my dashboard (usually the first thing that is added), but as soon as it starts “processing” my media (organizing, adding cover art, ect.) it will remove the entire folder. Has anyone else experienced this before, and if so is there a way to fix it?
probably because the files are named incorrectly. or being mismatched to something else. so let’s start with how the files are named for that show. including the folder paths. your scanner log might also shed some light
TheTVDB shows the show as “Sword Art online” without the “II”. I wonder if that is confusing the scanner and your show is ending up getting merged with another show.
Can you try doing the Plex Dance with at least 1 episode then provide me the scanner and thetvdb agent log?
Starting with the obvious… are you following the file naming guidelines?? (view them as more than guidelines and more like your have to follow them).
https://support.plex.tv/hc/en-us/articles/200220687-Naming-Series-Season-Based-TV-Shows
The forum is filled with complaints like this… most due to poor naming and structuring:
https://support.plex.tv/hc/en-us/categories/200028098-Media-Preparation
First, there is no show called Sword Art Online II at TVDB. It is simply Sword Art Online with Sword Art Offline II buried in the Specials Seasons (as is Sword Art Offline):
http://thetvdb.com/?tab=series&id=259640&lid=7
Better check the name. If there really is a Sword Art Online II, somebody forgot to list it at TVDB.
Taking this into account:
A TV Show Library/
…Sword Art Online/
…Season 00/
…Sword Art Online - S00E01 - Sword Art Offline 1.xxx
…etc, etc…
…Sword Art Online - S00E13 - Sword Art Offline II 1.xxx
…etc, etc…
…Season 01/
…Sword Art Online - S01E01 - The World of Swords.xxx
…etc, etc…
…Season 02/
…Sword Art Online - S02E01 - The World of Guns.xxx
…etc, etc…
What is known as ‘Sword Art Online II’ elsewhere, is treated as Season 2 of ‘Sword Art Online’ at TheTVDB.
http://thetvdb.com/?tab=season&seriesid=259640&seasonid=571431&lid=7
Since Plex uses TheTVDB as the source for metadata for TV shows, TheTVDB is what counts.
Adding TV shows to Plex:
- Look up your show on TheTVDB
- Take the title as it is used on TheTVDB. If there is something in parentheses, take that too. If the title contains invalid characters (depends on your file system), like
§ : % *, simply leave them out. - Check the naming and the folder structure of your show. Name the top folder of the show exactly after the title on TheTVDB. No abbreviations. No additional subfolders. No aliases.
- Name the episode files according to the above linked naming guide. Use the same title as for the top folder.
Show's Title - s01e01 - additional info.ext(’- additional info’ can be left out) - After you corrected the naming and folder structure, perform the Plex Dance with all files for this show.
Mass-renamings to the proper Plex naming convention are a breeze with Filebot
Special Know How for Anime:
look up the anime in question in Google and some other anime-related websites. Especially you want to find out the english title of the Anime and its japanese title in the various Romaji methods. Then search for all of the title variants at TheTVDB until you find the Anime. Then use the title exactly like it is used at TheTVDB to name your files and folders.
I’ve tried everything suggested, still no dice. Yes it is called Sword Art Online II. The only way I can get it to work is by doing the plex dance with it and then canceling the update before it removes it.
I searched online (not TVDB) as @OttoKerner suggested and, as usual, he’s right.
TVDB doesn’t have a listing for Sword Art Online II - it is listed simply as Sword Art Online/Season 02. You can fight with Plex and TVDB or surrender now and forego a lot of senseless killing. Just rename all your Sword Art Online II as Season 02 of Sword Art Online.
A TV Show Library/
…Sword Art Online/
…Season 01/
…Sword Art Online - S01E01 - The World of Swords.xxx
…etc, etc…
…Season 02/
…Sword Art Online - S02E01 - The World of Guns.xxx
…etc, etc…
It may not be exactly right, but there is little else to do. TVDB and Plex have a plan and if you want to coexist in their kingdom you have to submit, or die (with a large anime sword through the head).
You’ll have to Plex Dance the entire series. Do all the steps, leaving NONE out.
@OttoKerner said:
What is known as ‘Sword Art Online II’ elsewhere, is treated as Season 2 of ‘Sword Art Online’ at TheTVDB.
ソードアート・オンライン - TheTVDB.comSince Plex uses TheTVDB as the source for metadata for TV shows, TheTVDB is what counts.
Adding TV shows to Plex:
- Look up your show on TheTVDB
- Take the title as it is used on TheTVDB. If there is something in parentheses, take that too. If the title contains invalid characters (depends on your file system), like
§ : % *, simply leave them out.- Check the naming and the folder structure of your show. Name the top folder of the show exactly after the title on TheTVDB. No abbreviations. No additional subfolders. No aliases.
- Name the episode files according to the above linked naming guide. Use the same title as for the top folder.
Show's Title - s01e01 - additional info.ext(‘- additional info’ can be left out)- After you corrected the naming and folder structure, perform the Plex Dance with all files for this show.
Mass-renamings to the proper Plex naming convention are a breeze with Filebot
Special Know How for Anime:
look up the anime in question in Google and some other anime-related websites. Especially you want to find out the english title of the Anime and its japanese title in the various Romaji methods. Then search for all of the title variants at TheTVDB until you find the Anime. Then use the title exactly like it is used at TheTVDB to name your files and folders.
