We want you to be aware of an incident on 2022-08-22 involving your Plex account information. While we believe the actual impact of this incident is limited, we want to ensure you have the right information and tools to keep your account secure.
What happened
On Monday (2022-08-22), we discovered suspicious activity on one of our databases. We immediately began an investigation and it does appear that a third-party was able to access a limited subset of data that includes emails, usernames, and encrypted passwords. Even though all account passwords that could have been accessed were hashed (with bcrypt plus salted and peppered) and secured in accordance with best practices, out of an abundance of caution we are requiring all Plex accounts to have their password reset. Rest assured that credit card and other payment data are not stored on our servers at all and were not vulnerable in this incident.
What we’re doing
We’ve already addressed the method that this third-party employed to gain access to the system, and we’re doing additional reviews to ensure that the security of all of our systems is further hardened to prevent future incursions. While the account passwords were secured in accordance with best practices, we’re requiring all Plex users to reset their password.
What you can do
Long story short, we kindly request that you reset your Plex account password immediately. When doing so, there’s a checkbox to “Sign out connected devices after password change.” This will additionally sign out all of your devices (including any Plex Media Server you own) and require you to sign back in with your new password. This is a headache, but we recommend doing so for increased security. We have created a support article with step-by-step instructions on how to reset your password here.
We’d also like to remind you that no one at Plex will ever reach out to you to ask for a password or credit card number over email. For further account protection, we also recommend enabling two-factor authentication on your Plex account if you haven’t already done so.
Lastly, we sincerely apologize to you for any inconvenience this situation may cause. We take pride in our security system and want to assure you that we are doing everything we can to swiftly remedy this incident and prevent future incidents from occurring. We are all too aware that third-parties will continue to attempt to infiltrate IT infrastructures around the world, and rest assured we at Plex will never be complacent in hardening our security and defenses.
For step-by-step instructions on how to reset your password, visit: https://support.plex.tv/articles/account-requires-password-reset/
Common Issues
Some common issues that have come up:
- If you wish to delete your Plex account, you can do so from the bottom of your Account page (https://app.plex.tv/desktop/#!/settings/account) when signed in.
- If you have trouble receiving the reset email, but are still logged in to the web browser app, you can manually change the password through your Account page (https://app.plex.tv/desktop/#!/settings/account) directly.
- In cases where you get a “not authorized” or similar error when trying to access your Plex Media Server, you likely need to (re)claim/sign in to the server. Info on claiming a server can be found here as well as troubleshooting for claiming here
- No Password Reset mail received
Community resources
Community members have consolidated some additional information that may be useful for some users running Plex Media Server on particular platforms.
