For some reason, all my TV show posters come up as the album cover art for “The Cure’s Greatest Hits” album.
I can go in and change them manually, but it’s a pain.
Movies and music are fine.
Is there any way to remove this weird default poster setting?
Please attach a Plex Media Scanner log:
https://support.plex.tv/hc/en-us/articles/200250417
Temporarily activate display of ‘hidden’ and ‘system’ files in Windows explorer.
Then go on the hunt for graphics files in the root of your tv show folder, named most likely like folder.jpg or smallthumb.jpg or similar.
Seek and destroy.
Edit the existing tv shows and select the right poster image.
Additionally, change the order of metadata agents under
Settings - Server - Agents - Shows - TheTVDB drag the line ‘Local Media Assets’ downwards so it sits underneath ‘TheTVDB’.
That way a rogue poster file cannot override the metadata coming from TheTVDB anymore.
This change however only has an immediate effect on newly added shows.
@davs1969 said:
For some reason, all my TV show posters come up as the album cover art for “The Cure’s Greatest Hits” album.
I can go in and change them manually, but it’s a pain.
Movies and music are fine.
Is there any way to remove this weird default poster setting?
Apr 26, 2016 14:39:08:469 [7252] INFO - Plex Media Scanner v0.9.16.4.1911-ee6e505 - Microsoft PC - build: windows-i386
Apr 26, 2016 14:39:08:470 [7252] INFO - Windows version: 10.0 (Build 10586), language en-US
Apr 26, 2016 14:39:08:470 [7252] INFO - 4 2394 MHz processor(s): Architecture=0, Level=6, Revision=3851 Processor Identifier=Intel64 Family 6 Model 15 Stepping 11, GenuineIntel
Apr 26, 2016 14:39:08:471 [7252] DEBUG - “C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Scanner.exe” --analyze --log-file-suffix " Analysis" --item 1084
Apr 26, 2016 14:39:08:471 [6948] DEBUG - Opening 20 database sessions to library, SQLite 3.8.9, threadsafe=1
Apr 26, 2016 14:39:08:667 [6948] DEBUG - Analyzing media parts for item 1084 (Way): 772
Apr 26, 2016 14:39:08:668 [6948] DEBUG - [ID 773] Media part analysis: C:\Users\David\Desktop\Video\Music\Fastball - Way.mp3
Apr 26, 2016 14:39:08:758 [6948] DEBUG - [MI] Opening input file: ufile:C:\Users\David\Desktop\Video\Music\Fastball - Way.mp3
Apr 26, 2016 14:39:08:766 [6948] DEBUG - [FFMPEG] - Format mp3 probed with size=131072 and score=51
Apr 26, 2016 14:39:08:766 [6948] DEBUG - [FFMPEG] - id3v2 ver:3 flags:00 len:96353
Apr 26, 2016 14:39:08:766 [6948] INFO - [FFMPEG] - Skipping 626 bytes of junk at 96363.
Apr 26, 2016 14:39:08:766 [6948] DEBUG - [FFMPEG] - Before avformat_find_stream_info() pos: 96989 bytes read:131072 seeks:0
Apr 26, 2016 14:39:08:797 [6948] DEBUG - [FFMPEG] - marker=d8 avail_size_in_buf=94096
Apr 26, 2016 14:39:08:797 [6948] DEBUG - [FFMPEG] - marker parser used 0 bytes (0 bits)
Apr 26, 2016 14:39:08:797 [6948] DEBUG - [FFMPEG] - marker=e0 avail_size_in_buf=94094
Apr 26, 2016 14:39:08:797 [6948] WARN - [FFMPEG] - ignoring invalid SAR: 0/0
Apr 26, 2016 14:39:08:797 [6948] DEBUG - [FFMPEG] - marker parser used 16 bytes (128 bits)
Apr 26, 2016 14:39:08:797 [6948] DEBUG - [FFMPEG] - marker=e1 avail_size_in_buf=94076
Apr 26, 2016 14:39:08:806 [6948] DEBUG - [FFMPEG] - marker parser used 65 bytes (520 bits)
Apr 26, 2016 14:39:08:806 [6948] DEBUG - [FFMPEG] - marker=fe avail_size_in_buf=94008
Apr 26, 2016 14:39:08:806 [6948] DEBUG - [FFMPEG] - marker parser used 30 bytes (240 bits)
Apr 26, 2016 14:39:08:806 [6948] DEBUG - [FFMPEG] - marker=c0 avail_size_in_buf=93976
Apr 26, 2016 14:39:08:806 [6948] DEBUG - [FFMPEG] - sof0: picture: 681x673
Apr 26, 2016 14:39:08:806 [6948] DEBUG - [FFMPEG] - component 0 2:2 id: 0 quant:0
Apr 26, 2016 14:39:08:807 [6948] DEBUG - [FFMPEG] - component 1 1:1 id: 1 quant:1
Apr 26, 2016 14:39:08:807 [6948] DEBUG - [FFMPEG] - component 2 1:1 id: 2 quant:1
Apr 26, 2016 14:39:08:807 [6948] DEBUG - [FFMPEG] - pix fmt id 22111100
Apr 26, 2016 14:39:08:821 [6948] DEBUG - [FFMPEG] - marker parser used 17 bytes (136 bits)
Apr 26, 2016 14:39:08:821 [6948] DEBUG - [FFMPEG] - marker=db avail_size_in_buf=93957
Apr 26, 2016 14:39:08:821 [6948] DEBUG - [FFMPEG] - index=0
Apr 26, 2016 14:39:08:821 [6948] DEBUG - [FFMPEG] - qscale[0]: 2
Apr 26, 2016 14:39:08:821 [6948] DEBUG - [FFMPEG] - index=1
Apr 26, 2016 14:39:08:821 [6948] DEBUG - [FFMPEG] - qscale[1]: 8
Apr 26, 2016 14:39:08:821 [6948] DEBUG - [FFMPEG] - marker parser used 132 bytes (1056 bits)
Apr 26, 2016 14:39:08:822 [6948] DEBUG - [FFMPEG] - marker=c4 avail_size_in_buf=93823
Apr 26, 2016 14:39:08:822 [6948] DEBUG - [FFMPEG] - class=0 index=0 nb_codes=9
Apr 26, 2016 14:39:08:822 [6948] DEBUG - [FFMPEG] - class=1 index=0 nb_codes=242
Apr 26, 2016 14:39:08:822 [6948] DEBUG - [FFMPEG] - class=0 index=1 nb_codes=6
Apr 26, 2016 14:39:08:822 [6948] DEBUG - [FFMPEG] - class=1 index=1 nb_codes=114
Apr 26, 2016 14:39:08:822 [6948] DEBUG - [FFMPEG] - marker parser used 167 bytes (1336 bits)
Apr 26, 2016 14:39:08:822 [6948] DEBUG - [FFMPEG] - escaping removed 322 bytes
Apr 26, 2016 14:39:08:822 [6948] DEBUG - [FFMPEG] - marker=da avail_size_in_buf=93654
Apr 26, 2016 14:39:08:822 [6948] DEBUG - [FFMPEG] - component: 0
Apr 26, 2016 14:39:08:822 [6948] DEBUG - [FFMPEG] - component: 1
Apr 26, 2016 14:39:08:822 [6948] DEBUG - [FFMPEG] - component: 2
Apr 26, 2016 14:39:08:852 [6948] DEBUG - [FFMPEG] - marker parser used 93331 bytes (746647 bits)
Apr 26, 2016 14:39:08:853 [6948] DEBUG - [FFMPEG] - marker=d9 avail_size_in_buf=0
Apr 26, 2016 14:39:08:853 [6948] DEBUG - [FFMPEG] - decode frame unused 0 bytes
Apr 26, 2016 14:39:08:854 [6948] WARN - [FFMPEG] - Estimating duration from bitrate, this may be inaccurate
Apr 26, 2016 14:39:08:854 [6948] DEBUG - [FFMPEG] - After avformat_find_stream_info() pos: 219869 bytes read:229376 seeks:0 frames:195
Apr 26, 2016 14:39:08:855 [6948] DEBUG - [MI] * 13d904388f98cd3d0b70553469969e89eaeb7b84 [mp3 /mp3] Duration: 257181ms, 0x0 (0.000000) 0.000fps, bitrate=195kbps, audio channels=2, optimizedForStreaming=0 (C:\Users\David\Desktop\Video\Music\Fastball - Way.mp3)
Apr 26, 2016 14:39:08:855 [6948] DEBUG - Enriching 1 audio stream(s) with MediaInfo
Apr 26, 2016 14:39:08:855 [6948] INFO - Matched audio stream: FFmpeg index 0 (id 0x00) → MediaInfo stream index 0 (id )
Apr 26, 2016 14:39:08:855 [6948] INFO - * MediaInfo: format=MPEG Audio, language=, bitrate=192000, channels=2
Apr 26, 2016 14:39:08:855 [6948] INFO - * FFmpeg: codec=mp3, language=, bitrate=192000, channels=2
Apr 26, 2016 14:39:08:856 [6948] DEBUG - [MI] Chapters had generic titles, clearing.
Apr 26, 2016 14:39:08:856 [6948] DEBUG - Downloading document http://127.0.0.1:32400/library/changestamp
Apr 26, 2016 14:39:08:857 [6948] DEBUG - HTTP requesting GET http://127.0.0.1:32400/library/changestamp
Apr 26, 2016 14:39:08:862 [6948] DEBUG - Updating metadata item (save) (Way) with ID 1084
Apr 26, 2016 14:39:08:997 [6948] DEBUG - [MI] Closing input file: C:\Users\David\Desktop\Video\Music\Fastball - Way.mp3
Apr 26, 2016 14:39:08:997 [6948] DEBUG - [FFMPEG] - Statistics: 229376 bytes read, 0 seeks
Apr 26, 2016 14:39:08:998 [6948] DEBUG - Committing media stream changes for part 773
Apr 26, 2016 14:39:09:027 [6948] DEBUG - Updating media item 772, size=6269329, metadata_item_id=1084
Apr 26, 2016 14:39:09:027 [6948] DEBUG - Updating part with ID=773 [C:\Users\David\Desktop\Video\Music\Fastball - Way.mp3]
I obviously left out some key and really important piece of information - like if there’s no reference to the scan made to the TV show folder there’s really no need posting that log. I guess you would have to scan the TV Show folder and then post the log. Attaching a log file is slicker than a copy and paste and reduces wear and tear on the mouse wheel. It’s that ‘dog eared envelope’ icon thingy up there.
Stick with Otto - can’t go wrong there…
I was able to find the album cover “.jpg” by temporarily unchecking “Hide protected operating system files (Recommended)”, and checking “Show hidden files, folders, and drives” in the folders options as suggested.
Working fine now.
Thanx so much for your help!!!
@OttoKerner said:
Temporarily activate display of ‘hidden’ and ‘system’ files in Windows explorer.
http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/?PageSpeed=noscriptThen go on the hunt for graphics files in the root of your tv show folder, named most likely like
folder.jpgorsmallthumb.jpgor similar.
Seek and destroy.
Edit the existing tv shows and select the right poster image.Additionally, change the order of metadata agents under
Settings - Server - Agents - Shows - TheTVDB drag the line ‘Local Media Assets’ downwards so it sits underneath ‘TheTVDB’.
That way a rogue poster file cannot override the metadata coming from TheTVDB anymore.
This change however only has an immediate effect on newly added shows.
I can’t tell you how long this has been a problem for me…
For anyone else out there having this problem with MUSIC rather than TV shows, follow these steps. You need to not just “show hidden files”, but you also need to go into Control Panel and tell Windows to let you see SYSTEM files too. There are tiny little JPEG files associated with a lot of your music (including digital purchases you’ve made online through Amazon) that were completely messing up my ability to get album artwork to match within Plex. Seeing (and then deleting) all those tiny little jpegs from my library, and then building a new library from the ground up with plex doing artwork matching, and this problem was solved.
Thanks so much for the solution. I’ve had this problem LITERALLY for years now.
I only have this issue with one movie. The .jpg file does not exist in my root movie directory. Yes, I showed hidden files and system files. Any other ideas?
It could be embedded into the video file itself.
Do this to avoid trouble caused by embedded metadata:
Go to
- Settings - Server - Agents - Shows - TheTVDB
In there, grab the line ‘Local Media Assets’ with your mouse and drag it downwards, so it ends up being at the bottom of the stack of active agents.
Repeat the same under
- Settings - Server - Agents - Shows - TheMovieDatabase
- Settings - Server - Agents - Movies - Plex Movie
- Settings - Server - Agents - Movies - TheMovieDatabase
Second possibility:
The movie could be incorrectly matched to a different movie with a similar title.
That’s why it is important to have the release year of the movie in parentheses after the official movie title. Movie Title (year).mp4
Look up your movie https://www.imdb.com/
determine the correct title and release year
(screenings at film festivals don’t count, only the official cinema launch)
Perform the Plex Dance to clear mismatches from the Plex database.
