Media Missing. No Access To Media Library

[johnbramich]

Server Version#: PlexMediaServer-1.31.1.6716 - NAS DSM 7.1.1-42962 Update 3
Player Version#: Plex Web - General Version 4.87.2 just upgraded to 4.101.1 in an attempt to troubleshoot… No change

I just noticed all my media is missing from my Plex app and server. Unable to play or locate anything.

Everything was working fine and has been for a long time. Permissions are granted as per DSM 7 requirements.

My menu in the web player has the standard Plex icons and your media. When I select your media the following message is displayed with a Get Plex Media Server button below:

Add your media to Plex

Organize, beautify, stream, and share your personal collection of movies, TV, music, and photos anywhere, on all your devices. To get started, download our free Plex Media Server software on the device where you store your media.

I can’t even see any way to add media. It’s like the server software isn’t installed even though I’m accessing it.

The most recent log files are Plex Crash Uploader.1.log - 5… Five crash files. I’m guessing that has something to do with it maybe…

I want to upload them but they contain my email address. Is there a secure way to share with Plex support?

I appreciate any help provided. Hopefully it’s not too hard to fix.

[johnbramich]

[johnbramich]

Hello… Anyone?? Is this really the only way to get support?

[ChuckPa]

@johnbramich

1. Sorry, tough to get help on Friday
2. There is the Syno FAQ - referenced many times in the forums

Synology FAQ - Questions, Answers, and How-To's

Synology Frequently Asked Questions Table of Contents Intro: Posting in the Plex Synology Forum DSM 6 & 7 FAQ Some of these FAQ apply equally to DSM 7 and 6. Others do not. Please read carefully before proceeding. Getting access to the Logs Have I installed the latest version…? Which version do I need, Intel or ARM? 3a. Using Plex’s package signing public key - DSM 6 LAN addressing requirements - RFC1918 specification for local LAN? First run & Setup Recommended Media Organization and A…

3. Is media missing or is the entire NAS / PMS not claimed to your account?

Do you need this? (Initial setup)

Installation & Setup of Plex Media Server on Synology

Installation and Setup of Plex Media Server on Synology This How-To is in multiple parts to make it easier to find whichever specific step you’re looking for. If you’re new to Plex then reading this thread in sequence is probably the best approach. This will show you how to install Plex on your Synology and then suggest a couple ways you can organize your media. Please remember, You’re always free to do it any way which makes sense to you. We only ask you take the common pitfalls into cons…

Or do you need this?

Synology FAQ - Questions, Answers, and How-To's

FAQ 31: Reset / Reclaim PMS on DSM 7 (Not Authorized - Locked Out) Uninstall the app - Use the first radio button (KEEP) option. [Screenshot from 2022-09-27 16-04-18] Reinstall the same SPK version. Select the “Install using Plex Claim Token” button Click the ‘Get Plex Claim Token’ blue hyperlink In the tab which opens, COPY the token it gives you [Screenshot from 2022-09-27 16-07-35] Return to the installation page. You only have 5 minutes. Be prompt. PASTE the t…

3. Permissions and DSM 7

Synology FAQ - Questions, Answers, and How-To's

FAQ 29 - DSM 7 - Give PlexMediaServer access to your media When you migrate to DSM 7, are installing a server for the first time, or just adding a new shared folder / sub-folder for media , folks forget to read the popup at the end of every installation which tells them about how to set permissions. This FAQ shows in detail how to do what those instructions state. When might you need to perform these steps? When upgrading, changing permissions from Plex to PlexMediaServer is overlook…