UPDATE: It appears that all Tizen-based Samsung sets are likely affected by the cert change and will thus need the app and server configured to allow insecure connections.
On September 30, 2021, some older smart TVs (some Samsung, LG, Vizio, Hisense, and other unsupported TV platforms) will no longer be able to use secure connections to communicate with Plex Media Servers. These devices are no longer supported by their manufacturers, and won’t be receiving an update needed to continue making secure connections to a personal server. You’re receiving this email because you’ve recently used a Plex app that may be affected by this change.
If your TV is on the same network as your Media Server, and you haven’t made changes to your secure connection settings, this change should have no impact on your experience.
If your smart TV app has trouble connecting to a Media Server after September 30th, please ensure that both the app and the server are set to allow insecure connections: On the TV app*, ensure that Settings -> Advanced -> Allow Insecure Connections is set to Always, and on the server, ensure that Settings -> Network -> Secure connections is set to Preferred.
Note that this configuration does allow for the possibility of unencrypted communication (over the internet, when playing remotely) between the TV app and the Media Server, but connections will remain secure for those apps and platforms that support them. To continue to stream securely, we encourage you to consider upgrading your Plex experience with one of several updated and affordable devices, such as Google Chromecast, Roku Express, or Amazon Fire TV Stick.
*Note: on some older TV apps the equivalent setting can be found under Settings -> Main -> Allow fallback to insecure connections. This should be set to Always.
A non-exhaustive list of affected TVs:
| Product | Platform | Platform Version | App Version |
|---|---|---|---|
| Plex for LG | webOS | All versions lower than 5.0 | |
| Plex for LG | NetCast | All versions | |
| Plex for Samsung | Tizen | All versions | |
| Plex for Opera TV | Opera TV Store | All versions | |
| Plex for Smart TVs | netgem | All versions | |
| Plex for TiVo | TiVo | All versions | |
| Plex for VIDAA/Hisense | VIDAA | All versions lower than 5.0 |
