Plex incorrectly identifying TV episodes

Perhaps you renamed the files to a conforming name schema only after they were already (incorrectly) matched.

If this is the case, you still need to perform the ‘Plex Dance™’ to erase their checksums from the plex database.

[optional: disable the SubZero plugin if installed]
[only when “treating” music, step 4 can be omitted]

  1. move all files for the show out of ‘sight’ of Plex
  2. do a Scan Library Files in the web app (not ‘Refresh all’)
  3. Empty Trash
  4. Clean Bundles
  5. double check naming schema and move files back
  6. Scan Library Files again

[optional: re-enable the SubZero plugin if installed]

in this order

14 Likes
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Library seems to be mixed up as to one file is selected to play and a different file is played
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A specific movie isn't showing up in my library
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Fix mismatch?
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Metadata not being downloaded and also not recognizing local subtitle files
Plex scanner sees the files but wont show media in library
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Glitch 2 TV shows Knight Rider & Knight Rider (2008)
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I cant update my libraries
Cant add R.I.P.D. (2013)
Episode naming issues
Turn the biography crap off
Film name with illegal character (backslash) and literally one letter
Tagging DVD Order Issues
Movie not being picked up in Plex sync
Music album not updating
Movie not recognized in library (no naming problem)
Movie Soundtracks: Do they exist in the Plex world?
Get Subtitles working from folder of external SRT files
How to identify files That did not have a metadata match?
Plex Reading Shows on my Win10 Computer = Wrong Shows I Don't Even Have? Help!
Last.fm Not finding Artist
Music - Wrong cover art in Player & library (Plex shows cover which doesn't fit to folder / IDTag picture)
Plex Music library is missing first disc of 3-disc album
New Laptop - Library Not Finding Files
Unable to add some media
How does plex search work?
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PMS recognizes only last chapter in MKV
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Changing Agent from MovieDB to TVDB for TV Library - Metadata not matching / changing
Plex Seeing two folders as 1 series
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Plex Server shows extra episode from a season on main web page
How to get The Mind's Eye's The Lord of the Rings properly recognized by the Premium Music Agent?
Labels are wrong
Missing Ripped Supernatural Season 13 in TV Shows Folder?
Plex mismatching TV episode to wrong (non-existent) season
Missing Ripped Supernatural Season 13 in TV Shows Folder?
Screwed up music library
Plex naming of TV shows
Plex API Improvements
Alben mit mehreren Versionen (KEINE Qualitätsunterschiede!)
Missing Shows
Incorrect title and thumbnail for Other videos
Probleme beim Scrapen meiner lokalen Dateien
Music Import
Is it possible to import episode names from filenames for shows that are not in Plex's known media database?
Adding new movie but not showing up
Scanner finds media but doesn't add to library
Wrong movie indexing
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Music tags not being read
Movie added then removed (almost instantly)
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Plex Windows Server does not refresh music album metadata
TV Episodes are being added all over the place, in wrong series... or not added at all
WAV files indexing escpecialy compilation cds
Library duplicates are not removed although the file is deleted.
Episodes not appearing in library
Actually deleting a Movie
FLAC metadata never updated on metadata refresh
TV episode matching problem
Movie Search
TV Shows Organize by Seasons
Chapters from MKV File not having correct times
Hörspiele richtig ordnen
Concerts
Extras not showing for one movie
Chapters from MKV File not having correct times
Hit and Miss Music Sort in QNAP PMS
Song in alphabetical order
Plex metadata gathering is a nightmare
Fix [Unknown Album] in music library
Plex not picking up new added episode
Recently Added Movies?
How to correct Master List, TV Episode name
'There was an unexpected error loading this item' only with new content
Incorrect duplicates
MKV files not showing in library
Movie File Name - The Lion, the Witch, and the Wardrobe
Can't Fix Match on a Mislabeled TV Series
Dumb multiple locations question
Plex verliert Grundlos Daten
Thumbs not refreshing
What does Plex want to delete from the library, and why?
Missing HD Movies
Missing HD Movies
TV Show Data Not Pulling
plex Music media library not updating after mp3 tags changed
Having issue with new movies/tv shows not showing up
Change Poster Art for 100 track Compilation album
Film mit einer Jahreszahl im Titel richtig benennen
Plex 1.15.3.876 showing old TV episodes thumbnails
Advanced Music Library Scan stopped
Cam (2018)
Cam (2018)
How to name "Ghost in the Shell: Arise - Alternative Architecture"
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Two separate movies on one title
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Two separate movies on one title
Jonny Quest / Pokeman
Yet Another Matching Query
Shows disappearing while merging
Death Race 2000
PMS 1.15.1.791 - Can't Split Media Apart
PMS not identifying all movies
Multiple FIles / Languages
Metadata Troubles - Read Stickies/Did Plex Dance
Legacies metadata is blank
Plex keeps changing albums artists from "Various Artists" to "Bob Dylan" (!?)
Only 1 tv show per season shows up
Issue with plex organizing anime
TV Theme music broken -- just one show
Automatch consistently chooses wrong movie when there is a newer one
Old Database?
Plex Music Tagging Problems
Bug: Plex shows bio of A but plays B ; C D and E are missing from the Library
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How best to get compilations to show as one album?
Single MP4 not scanned by Plex
Single MP4 not scanned by Plex
Library
TV Series mis-categorised as different season
Mythbusters episode numbers?
Stargate SG-1 Aren't Seen by Plex
Library bundling episodes?
Library bundling episodes?
Struggling with TV shows
Match issue
Trailers Not Showing Up
Plex Won't see Blade Runner (1982)
plex Music media library not updating after mp3 tags changed
Organizing Music Library
Multiple files using the same incorrect metadata
How do I delete a tag that is locked
Wrong name and picture with some movies
Metadata - not found
Legacies metadata is blank
Why wont the metadata be fetched?
Conflicting info about TheTVDB Naming Scheme vs Plex Naming Scheme
Not all episodes loading
Vorschau beim Spulen
Some episodes of a TV series are messed up
Media that should be stacked shows up as three different movies
2 different movies but considered duplicate of 1 movie how you fix?
TV Shows being matched as "Tower Prep"
Music album got split
TV Shows being matched as "Tower Prep"
Tom and Jerry: AKA the impossible TV Series on PLEX
Cannot add year to a movie
Plex Not Detecting New Files but only in TV Shows
Forced Subtitles no longer working
Not finding collection of files
Subtitle Language Not Working
Subtitle Language Not Working
1.18.2 broke my metadata
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Part of a series missing first 10 episodes
Splitting Merged TV show items?
How do so many mis labeled movies happen?
Episode Ordering Changed on TVDB, but not on Plex. Episode name not updating
Mismatch Between Synology Server and Windows
Plex randomly failing to detect certain episodes
Plex randomly failing to detect certain episodes
Music album sorting when file types are mixed
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Adding TV Show to another as a different version
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Plex mix up season folders ... Season 22 and Season 02 are "Season 02" for plex
Unable to Delete Subtitles
Plex won't see S01e01 but renaming it, it sees it
PLEX Missing Entire TV Series
Library for TV Series not updating correctly
PLEX Missing Entire TV Series
Can someone explain this matching logic?
Plex Not Matching TV shows
Some movies dont show up in Year but tittle
Metadata stopped downloading for all libraries. (SOLVED)
Kurzanleitung Filebot
Plex added a movie to library with incorrect "date added". How to change it?
Help playback Error
Restore the movie collection?
TV Series Parser incorrectly detecting season\episode on certain date based names
Labelling extras
Can a friend help me? How can I tell me to delete the poster?
Can a friend help me? How can I tell me to delete the poster?
Some movies dont show up in Year but tittle
Star Wars Rebels is FUBAR
Media Server does not see all of the albums under artist
Not detecting duplicates titles any longer
Convention for multi-episode TV files
Why does Plex rename a file that is correct?
10 episodes not showing up
Meta Data Problem
Star Trek Discovery Short Trek metadata issue
How To Regenerate Video Preview Thumbnails?
Metadata pulls info from an old movie with the same name
Pulling my hair out
Same movie showing up twice in DB
Files not being added
Local extras not showing up
TV Show Metadata not working yet Show is in TheTBDB
Erzwungene Untertitel bei fremdsprachigen Ton
Unlink movies/change missed up metadata
Movies WILL NOT match
New movies no metadata
15 minute episodes combining but not showing
Random Video sorting
Tv shows not showing up, missing everything
How do I make sure my TV Shows show up correctly?
Multiple disc music albums metadata mixed up
Each track tagged to one album shows up as its own album
Why do certain media files not appear in Plex?
DVD order broken?
Why is there no fix incorrect match on some shows?
TheMovieDB scanner is not working correctly
Fix match to single TV episodes
Missing series in my PLEX library
Guide to getting Plex to properly recognize and sort Star Trek shows
Completely remove ALL metadata from videos
Despite Local Media Assets being top agent, my local metadata just got overwritten!
Movie ;picture' and summary switched for movies with identical names
Why is there no fix incorrect match on some shows?
Plex wählt falsches Poster für Episode
Plex icon naming
Forced subtitles default behavior not working
Plex keeps combining 2 different versions of same album
Artist info is appearing in a different language not English
Movie not being added
How do I get my music library correct after many changes to meta data?
Forced subtitles default behavior not working
Fehler in Musikdatenbank - last.fm & Sortierung sowie Fragen
Zuordnung der Titel und Tags falsch
Media not Found
plex Music media library not updating after mp3 tags changed
Plex mixing songs from different soundtracks "nightmare"
Video (youtube) files copied to TV directory are not visible
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Shows that have been rebooted
One show (Classic Doctor Who) keeps showing in "Recently added"
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Recenlty added movies not updating correctly
Movie metadata
Files not being picked up even with correct naming conventions
2 movies are always getting overwritten in database
Issues adding music when the artist name contains a - or '
MKV files again - they are not scanning
[BUG] Items Not Added To Recently Added If Incorrect Match
Everyting else works expect these 2 things please help <3
Everyting else works expect these 2 things please help <3
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Lieder in Musik-DB einer Sammlung hinzufügen?
Can some one help me with this please
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Changing metadata langugage
Confused matching after manual match
Fix Incorrect Match on TV Shows is Missing now!
File name correct, Plex id's different season and episode - SOLVED(mostly)
Some files don't appear in the movie library
Plex Duplicates
Will not match movies anymore
Multi-version movie not working for me
[Anleitung] Deutsche Filmtitel und Beschreibungen v4
Specials folder in logs, but not shown
Plex only sees 1 episode of each series
Plex handling of chapter markers when the file already has them?
Music Scanner is renumbering my tracks. HELP
Star Trek Discovery Short Treks Naming Problems
Various Artists
TV Shows, Survivor season 39 not showing
Plex zeigt falschen titel an
Wrong shows showing & Subtitles not loading
Mediathek Dateien einlesen bleibt ohne Erfolg
Music Metadata refuses to accept artists name change
Plex merges files even after splitting apart
Plex adding TV shows 78 years into the future
Metadaten werden von falscher Mediathek (und in falscher Sprache) geladen
Duplicate movies showing even will collections turned off
Library Scan not finding a lot of my files
Cant get the tv show to show or they show one show and play another
New music Metadata agent doesn't like compilation albums or albums by multiple artists
Sudden change in track titles on multi-disc albums
TV Shows not being added to the library
AV1 video with metadata inside plex is using the season and episode there
'Recently Added TV' - Episode info disappeared
Keine Thumbnails/Poster + keine/unvollständige (deutsche) Metadaten
Agents not saving when moving or enabling/disabling
Movie runtime not correct in PMS
Questions abount local media assets
Custom Posters Have Changed & New Ones Are Not Showing Up
[SOLVED] - PLEX TV Series (by last episode date added 18 years ago)
Some movies are being ignored
[SOLVED] - PLEX TV Series (by last episode date added 18 years ago)
Some movies are being ignored
(Solved) Weird issue: No matter how many movies I add in this library, these 4 are always in the front of 'Recently added'
Matching a TV Movie series as a movie and not a tv show
Titel und Handlung nur noch auf Englisch
Changing the 'Date Added' on a TV series (or movie)
Probleme mit Serien und Folgen - ALF
Plex does not see/scan Subtitles on some of my libraries
Plex putting episode in wrong season
PLEX Server not adding new content
Kein oder falsches Titelbild bei Serien
Plex displaying old MKV title tag despite clearing bundles and cache
Groooße Filmsammlung neu in Plex einpflegen
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Ogg music shows up as individual albums and other oddities
Can't stop Plex from overwritting Album Artist
How to Get Plex to Use Images in Metadata of the Media Files
Differently tagged albums in differently named folders show as multiple instance of the same album
Unable to match series
Extra local content not showing up
Why is plex splitting my artists?
Plex TV Scanner won't import specific shows
Plex Pulls Older Show with same name metadata
Incorrect (and very different) duplicates found in movie collection
TV series metadata not found
Missing Actor Thumbnails
Wie kann man nicht benötigte Film Cover/Hintergründe löschen
Plex is lumping random correctly named TV shows into a generic TV Show grouping
[SOLVED] Cannot delete or replace Movie Extras
Mobile app pulling from non-existent subtitle file
Können in Plex geänderte Tags in der hinterlegten Datei gespeichert werden?
H.265 Thumbnail Generation
Plex merges episode with wrong show
Titles not getting updated even after removing the properties
Plex Media Server (snap) lost several files (mp3's)
Some TV Episodes not showing in folders
New Plex Movie agent
Crazy Plex Metadata for Home Videos from Apple iPhone short clips
Import dates of some movies are showing 01-01-2098!
Prison Break wird nicht erkannt
Wie kann ich die reinfolge in meinem Film ändern (Hauptfilm + Trailer) siehe Bild
Albums appearing with incorrect artist and unable to change it
I NEED to learn how to check behind myself before i delete data
Plex forgot how to find/name two shows
Plex forgot how to find/name two shows
Movies added with a future time/date stamp stay at the top of "Recently Added Movies"
Serienmediathek sortiert nicht sauber
My Show "The Big Bang Theory" is always always under recently added TV
Plex Fragen allgemein
Broken search and no "include in dashboard" option
Plex Pulls Older Show with same name metadata
Plex is not showing the right episode artwork
Merged files no longer marked
New to plex. Help with music library
Hörbücher haben keine Autoreninfo
Naruto Kai broke Plex?
Can't find certain files in library
Kapitel Vorschaubilder fehlerhaft
Order videos ONLY by folder
Where are the posters I manually uploaded stored?
Where are the posters I manually uploaded stored?
DVD Extras not appearing or not playing (please help)
Naming convention for "The World at War"
Cannot add certain files - others add perfectly
Plex is using metadata tags while Local Media Assets disabled
Single artists showing as "Various Artists"
Plex SOS Troubleshoot: Posters, Move Data, Cast Members Not Downloading - Refresh Metadata DS718
[SOLVED] Mythbusters Season 2008 Incorrect Identification
Date added is wrong
Music compilations - Artists and Album art mutual exclusive?
Is there a way to exclude music from the search list?
Adding TV Shows
TheTVDB.com blocked in China
Changing folders
Plex Picks the Wrong Movie Title! (tweak it)
How to find discrepancy between the number of files and recognized movies by plex?
Why does Plex drop dashes in my titles
My Plex Server Wont Add The Movie Rec
Album Showing Up in Japanese Instead of English
Names only displaying as numbers
Plex matches episode from a different TV Show
Bundling different album versions together
Six disc CD box set showing as two albums
Splitting similar TV series in my library
Weird Naming/Metadata Problem
Help! Plex not finding all seasons/episodes
Anyone successfully matched the Chappelle's Show DVD Extras/Specials?
Help! Plex not finding all seasons/episodes
Splitting gone wrong need help
Plex thinks all my episodes in a season are a single episode?
TV Shows Scanning Incorrectly
Plex wont load/recognise some tv files but will load others
Origin of the "Plex Dance"
Chapters from MKV File not having correct times
Files not being indexed - The Fourth Estate
Importing different versions of same album title results in tracks mixed randomly between albums
Music Sort Bug after 1.13.4.5271 patch
Video: None Audio: None Subtitle: None
Double media on a good bit of new content
All new movies are added as Madagascar 3: Europe's Most Wanted
Everything in library is Aqua Teen Hunger Force?
A New Issue With Scanning - Wrong Posters/Description Due To Reboot/Remake